Platform

AWS

bndiagnostic ID know more about bndiagnostic ID

137138cf-e02d-f255-3563-a3c86f3232d9

bndiagnostic output

? Apache: Found possible issues
? Wordpress: Found possible issues
? Resources: Found possible issues
https://docs.bitnami.com/general/apps/wordpress/troubleshooting/debug-errors-apache/
https://docs.bitnami.com/installer/faq/linux-faq/administration/increase-memory-linux/

bndiagnostic was not useful. Could you please tell us why?

The suggested guides are not related with my issue

Describe your issue as much as you can

(migrated from community.bitnami.com)

Long story short, I am wanting to re-set wordpress permissions to their safe and default.

Following the article here (https://docs.bitnami.com/general/apps/wordpress/administration/understand-file-permissions/), I applied those commands, specifically:
sudo find /opt/bitnami/wordpress -type d -exec chmod 775 {} ;

But I noticed that wp-content wasn’t being affected, so I simply ran sudo find /opt/bitnami/wordpress -type d to see what directories it was browsing and it completely skips wp-content and all its subfolders…

I don’t understand at all why this is not listing recursively all wp-content folders and subfolders. Here’s the output of the command:

/opt/bitnami/wordpress
/opt/bitnami/wordpress/licenses
/opt/bitnami/wordpress/wp-admin
/opt/bitnami/wordpress/wp-admin/network
/opt/bitnami/wordpress/wp-admin/css
/opt/bitnami/wordpress/wp-admin/css/colors
/opt/bitnami/wordpress/wp-admin/css/colors/blue
/opt/bitnami/wordpress/wp-admin/css/colors/sunrise
/opt/bitnami/wordpress/wp-admin/css/colors/coffee
/opt/bitnami/wordpress/wp-admin/css/colors/ocean
/opt/bitnami/wordpress/wp-admin/css/colors/light
/opt/bitnami/wordpress/wp-admin/css/colors/ectoplasm
/opt/bitnami/wordpress/wp-admin/css/colors/modern
/opt/bitnami/wordpress/wp-admin/css/colors/midnight
/opt/bitnami/wordpress/wp-admin/maint
/opt/bitnami/wordpress/wp-admin/includes
/opt/bitnami/wordpress/wp-admin/user
/opt/bitnami/wordpress/wp-admin/js
/opt/bitnami/wordpress/wp-admin/js/widgets
/opt/bitnami/wordpress/wp-admin/images
/opt/bitnami/wordpress/tmp
/opt/bitnami/wordpress/wp-includes
/opt/bitnami/wordpress/wp-includes/sitemaps
/opt/bitnami/wordpress/wp-includes/sitemaps/providers
/opt/bitnami/wordpress/wp-includes/customize
/opt/bitnami/wordpress/wp-includes/IXR
/opt/bitnami/wordpress/wp-includes/assets
/opt/bitnami/wordpress/wp-includes/random_compat
/opt/bitnami/wordpress/wp-includes/Requests
/opt/bitnami/wordpress/wp-includes/Requests/Proxy
/opt/bitnami/wordpress/wp-includes/Requests/Cookie
/opt/bitnami/wordpress/wp-includes/Requests/Auth
/opt/bitnami/wordpress/wp-includes/Requests/Transport
/opt/bitnami/wordpress/wp-includes/Requests/Utility
/opt/bitnami/wordpress/wp-includes/Requests/Exception
/opt/bitnami/wordpress/wp-includes/Requests/Exception/HTTP
/opt/bitnami/wordpress/wp-includes/Requests/Exception/Transport
/opt/bitnami/wordpress/wp-includes/Requests/Response
/opt/bitnami/wordpress/wp-includes/PHPMailer
/opt/bitnami/wordpress/wp-includes/sodium_compat
/opt/bitnami/wordpress/wp-includes/sodium_compat/lib
/opt/bitnami/wordpress/wp-includes/sodium_compat/src
/opt/bitnami/wordpress/wp-includes/sodium_compat/src/Core32
/opt/bitnami/wordpress/wp-includes/sodium_compat/src/Core32/ChaCha20
/opt/bitnami/wordpress/wp-includes/sodium_compat/src/Core32/SecretStream
/opt/bitnami/wordpress/wp-includes/sodium_compat/src/Core32/Poly1305
/opt/bitnami/wordpress/wp-includes/sodium_compat/src/Core32/Curve25519
/opt/bitnami/wordpress/wp-includes/sodium_compat/src/Core32/Curve25519/Ge
/opt/bitnami/wordpress/wp-includes/sodium_compat/src/Core
/opt/bitnami/wordpress/wp-includes/sodium_compat/src/Core/Base64
/opt/bitnami/wordpress/wp-includes/sodium_compat/src/Core/ChaCha20
/opt/bitnami/wordpress/wp-includes/sodium_compat/src/Core/SecretStream
/opt/bitnami/wordpress/wp-includes/sodium_compat/src/Core/Poly1305
/opt/bitnami/wordpress/wp-includes/sodium_compat/src/Core/Curve25519
/opt/bitnami/wordpress/wp-includes/sodium_compat/src/Core/Curve25519/Ge
/opt/bitnami/wordpress/wp-includes/sodium_compat/src/PHP52
/opt/bitnami/wordpress/wp-includes/sodium_compat/namespaced
/opt/bitnami/wordpress/wp-includes/sodium_compat/namespaced/Core
/opt/bitnami/wordpress/wp-includes/sodium_compat/namespaced/Core/ChaCha20
/opt/bitnami/wordpress/wp-includes/sodium_compat/namespaced/Core/Poly1305
/opt/bitnami/wordpress/wp-includes/sodium_compat/namespaced/Core/Curve25519
/opt/bitnami/wordpress/wp-includes/sodium_compat/namespaced/Core/Curve25519/Ge
/opt/bitnami/wordpress/wp-includes/ID3
/opt/bitnami/wordpress/wp-includes/rest-api
/opt/bitnami/wordpress/wp-includes/rest-api/search
/opt/bitnami/wordpress/wp-includes/rest-api/fields
/opt/bitnami/wordpress/wp-includes/rest-api/endpoints
/opt/bitnami/wordpress/wp-includes/css
/opt/bitnami/wordpress/wp-includes/css/dist
/opt/bitnami/wordpress/wp-includes/css/dist/components
/opt/bitnami/wordpress/wp-includes/css/dist/edit-widgets
/opt/bitnami/wordpress/wp-includes/css/dist/block-library
/opt/bitnami/wordpress/wp-includes/css/dist/format-library
/opt/bitnami/wordpress/wp-includes/css/dist/editor
/opt/bitnami/wordpress/wp-includes/css/dist/nux
/opt/bitnami/wordpress/wp-includes/css/dist/widgets
/opt/bitnami/wordpress/wp-includes/css/dist/list-reusable-blocks
/opt/bitnami/wordpress/wp-includes/css/dist/customize-widgets
/opt/bitnami/wordpress/wp-includes/css/dist/reusable-blocks
/opt/bitnami/wordpress/wp-includes/css/dist/block-directory
/opt/bitnami/wordpress/wp-includes/css/dist/edit-post
/opt/bitnami/wordpress/wp-includes/css/dist/block-editor
/opt/bitnami/wordpress/wp-includes/blocks
/opt/bitnami/wordpress/wp-includes/blocks/buttons
/opt/bitnami/wordpress/wp-includes/blocks/list
/opt/bitnami/wordpress/wp-includes/blocks/quote
/opt/bitnami/wordpress/wp-includes/blocks/site-logo
/opt/bitnami/wordpress/wp-includes/blocks/table
/opt/bitnami/wordpress/wp-includes/blocks/legacy-widget
/opt/bitnami/wordpress/wp-includes/blocks/latest-comments
/opt/bitnami/wordpress/wp-includes/blocks/post-content
/opt/bitnami/wordpress/wp-includes/blocks/query-title
/opt/bitnami/wordpress/wp-includes/blocks/query-pagination-numbers
/opt/bitnami/wordpress/wp-includes/blocks/freeform
/opt/bitnami/wordpress/wp-includes/blocks/verse
/opt/bitnami/wordpress/wp-includes/blocks/post-terms
/opt/bitnami/wordpress/wp-includes/blocks/social-link
/opt/bitnami/wordpress/wp-includes/blocks/gallery
/opt/bitnami/wordpress/wp-includes/blocks/heading
/opt/bitnami/wordpress/wp-includes/blocks/code
/opt/bitnami/wordpress/wp-includes/blocks/post-title
/opt/bitnami/wordpress/wp-includes/blocks/pullquote
/opt/bitnami/wordpress/wp-includes/blocks/more
/opt/bitnami/wordpress/wp-includes/blocks/post-template
/opt/bitnami/wordpress/wp-includes/blocks/site-title
/opt/bitnami/wordpress/wp-includes/blocks/media-text
/opt/bitnami/wordpress/wp-includes/blocks/categories
/opt/bitnami/wordpress/wp-includes/blocks/paragraph
/opt/bitnami/wordpress/wp-includes/blocks/site-tagline
/opt/bitnami/wordpress/wp-includes/blocks/embed
/opt/bitnami/wordpress/wp-includes/blocks/query
/opt/bitnami/wordpress/wp-includes/blocks/post-date
/opt/bitnami/wordpress/wp-includes/blocks/column
/opt/bitnami/wordpress/wp-includes/blocks/calendar
/opt/bitnami/wordpress/wp-includes/blocks/loginout
/opt/bitnami/wordpress/wp-includes/blocks/group
/opt/bitnami/wordpress/wp-includes/blocks/query-pagination
/opt/bitnami/wordpress/wp-includes/blocks/html
/opt/bitnami/wordpress/wp-includes/blocks/button
/opt/bitnami/wordpress/wp-includes/blocks/audio
/opt/bitnami/wordpress/wp-includes/blocks/search
/opt/bitnami/wordpress/wp-includes/blocks/page-list
/opt/bitnami/wordpress/wp-includes/blocks/columns
/opt/bitnami/wordpress/wp-includes/blocks/spacer
/opt/bitnami/wordpress/wp-includes/blocks/social-links
/opt/bitnami/wordpress/wp-includes/blocks/text-columns
/opt/bitnami/wordpress/wp-includes/blocks/post-featured-image
/opt/bitnami/wordpress/wp-includes/blocks/shortcode
/opt/bitnami/wordpress/wp-includes/blocks/nextpage
/opt/bitnami/wordpress/wp-includes/blocks/tag-cloud
/opt/bitnami/wordpress/wp-includes/blocks/latest-posts
/opt/bitnami/wordpress/wp-includes/blocks/query-pagination-previous
/opt/bitnami/wordpress/wp-includes/blocks/query-pagination-next
/opt/bitnami/wordpress/wp-includes/blocks/image
/opt/bitnami/wordpress/wp-includes/blocks/missing
/opt/bitnami/wordpress/wp-includes/blocks/block
/opt/bitnami/wordpress/wp-includes/blocks/separator
/opt/bitnami/wordpress/wp-includes/blocks/cover
/opt/bitnami/wordpress/wp-includes/blocks/preformatted
/opt/bitnami/wordpress/wp-includes/blocks/post-excerpt
/opt/bitnami/wordpress/wp-includes/blocks/rss
/opt/bitnami/wordpress/wp-includes/blocks/video
/opt/bitnami/wordpress/wp-includes/blocks/archives
/opt/bitnami/wordpress/wp-includes/blocks/file
/opt/bitnami/wordpress/wp-includes/pomo
/opt/bitnami/wordpress/wp-includes/block-patterns
/opt/bitnami/wordpress/wp-includes/fonts
/opt/bitnami/wordpress/wp-includes/Text
/opt/bitnami/wordpress/wp-includes/Text/Diff
/opt/bitnami/wordpress/wp-includes/Text/Diff/Engine
/opt/bitnami/wordpress/wp-includes/Text/Diff/Renderer
/opt/bitnami/wordpress/wp-includes/widgets
/opt/bitnami/wordpress/wp-includes/certificates
/opt/bitnami/wordpress/wp-includes/js
/opt/bitnami/wordpress/wp-includes/js/jquery
/opt/bitnami/wordpress/wp-includes/js/jquery/ui
/opt/bitnami/wordpress/wp-includes/js/mediaelement
/opt/bitnami/wordpress/wp-includes/js/mediaelement/renderers
/opt/bitnami/wordpress/wp-includes/js/imgareaselect
/opt/bitnami/wordpress/wp-includes/js/thickbox
/opt/bitnami/wordpress/wp-includes/js/codemirror
/opt/bitnami/wordpress/wp-includes/js/tinymce
/opt/bitnami/wordpress/wp-includes/js/tinymce/themes
/opt/bitnami/wordpress/wp-includes/js/tinymce/themes/modern
/opt/bitnami/wordpress/wp-includes/js/tinymce/themes/inlite
/opt/bitnami/wordpress/wp-includes/js/tinymce/utils
/opt/bitnami/wordpress/wp-includes/js/tinymce/plugins
/opt/bitnami/wordpress/wp-includes/js/tinymce/plugins/lists
/opt/bitnami/wordpress/wp-includes/js/tinymce/plugins/directionality
/opt/bitnami/wordpress/wp-includes/js/tinymce/plugins/media
/opt/bitnami/wordpress/wp-includes/js/tinymce/plugins/paste
/opt/bitnami/wordpress/wp-includes/js/tinymce/plugins/wordpress
/opt/bitnami/wordpress/wp-includes/js/tinymce/plugins/wpautoresize
/opt/bitnami/wordpress/wp-includes/js/tinymce/plugins/wpemoji
/opt/bitnami/wordpress/wp-includes/js/tinymce/plugins/textcolor
/opt/bitnami/wordpress/wp-includes/js/tinymce/plugins/wpeditimage
/opt/bitnami/wordpress/wp-includes/js/tinymce/plugins/compat3x
/opt/bitnami/wordpress/wp-includes/js/tinymce/plugins/compat3x/css
/opt/bitnami/wordpress/wp-includes/js/tinymce/plugins/wpdialogs
/opt/bitnami/wordpress/wp-includes/js/tinymce/plugins/wptextpattern
/opt/bitnami/wordpress/wp-includes/js/tinymce/plugins/tabfocus
/opt/bitnami/wordpress/wp-includes/js/tinymce/plugins/fullscreen
/opt/bitnami/wordpress/wp-includes/js/tinymce/plugins/hr
/opt/bitnami/wordpress/wp-includes/js/tinymce/plugins/charmap
/opt/bitnami/wordpress/wp-includes/js/tinymce/plugins/image
/opt/bitnami/wordpress/wp-includes/js/tinymce/plugins/wplink
/opt/bitnami/wordpress/wp-includes/js/tinymce/plugins/colorpicker
/opt/bitnami/wordpress/wp-includes/js/tinymce/plugins/wpview
/opt/bitnami/wordpress/wp-includes/js/tinymce/plugins/link
/opt/bitnami/wordpress/wp-includes/js/tinymce/plugins/wpgallery
/opt/bitnami/wordpress/wp-includes/js/tinymce/skins
/opt/bitnami/wordpress/wp-includes/js/tinymce/skins/wordpress
/opt/bitnami/wordpress/wp-includes/js/tinymce/skins/wordpress/images
/opt/bitnami/wordpress/wp-includes/js/tinymce/skins/lightgray
/opt/bitnami/wordpress/wp-includes/js/tinymce/skins/lightgray/img
/opt/bitnami/wordpress/wp-includes/js/tinymce/skins/lightgray/fonts
/opt/bitnami/wordpress/wp-includes/js/tinymce/langs
/opt/bitnami/wordpress/wp-includes/js/crop
/opt/bitnami/wordpress/wp-includes/js/swfupload
/opt/bitnami/wordpress/wp-includes/js/jcrop
/opt/bitnami/wordpress/wp-includes/js/dist
/opt/bitnami/wordpress/wp-includes/js/dist/vendor
/opt/bitnami/wordpress/wp-includes/js/plupload
/opt/bitnami/wordpress/wp-includes/SimplePie
/opt/bitnami/wordpress/wp-includes/SimplePie/Parse
/opt/bitnami/wordpress/wp-includes/SimplePie/Content
/opt/bitnami/wordpress/wp-includes/SimplePie/Content/Type
/opt/bitnami/wordpress/wp-includes/SimplePie/Cache
/opt/bitnami/wordpress/wp-includes/SimplePie/Decode
/opt/bitnami/wordpress/wp-includes/SimplePie/Decode/HTML
/opt/bitnami/wordpress/wp-includes/SimplePie/HTTP
/opt/bitnami/wordpress/wp-includes/SimplePie/Net
/opt/bitnami/wordpress/wp-includes/SimplePie/XML
/opt/bitnami/wordpress/wp-includes/SimplePie/XML/Declaration
/opt/bitnami/wordpress/wp-includes/theme-compat
/opt/bitnami/wordpress/wp-includes/images
/opt/bitnami/wordpress/wp-includes/images/crystal
/opt/bitnami/wordpress/wp-includes/images/media
/opt/bitnami/wordpress/wp-includes/images/smilies
/opt/bitnami/wordpress/wp-includes/images/wlw
/opt/bitnami/wordpress/wp-includes/block-supports
/opt/bitnami/wordpress/mic_media
/opt/bitnami/wordpress/mic_media/et_temp
/opt/bitnami/wordpress/mic_media/sb-instagram-feed-images
/opt/bitnami/wordpress/mic_media/2019
/opt/bitnami/wordpress/mic_media/2019/09
/opt/bitnami/wordpress/mic_media/2019/04
/opt/bitnami/wordpress/mic_media/2019/07
/opt/bitnami/wordpress/mic_media/2019/10
/opt/bitnami/wordpress/mic_media/2019/06
/opt/bitnami/wordpress/mic_media/2019/08
/opt/bitnami/wordpress/mic_media/wpforms
/opt/bitnami/wordpress/mic_media/formidable
/opt/bitnami/wordpress/mic_media/formidable/4
/opt/bitnami/wordpress/mic_media/formidable/1
/opt/bitnami/wordpress/mic_media/formidable/2
/opt/bitnami/wordpress/mic_media/essential-grid
/opt/bitnami/wordpress/mic_media/essential-grid/templates
/opt/bitnami/wordpress/mic_media/alm_templates

Where is the wp-content stuff?!

Platform

AWS

bndiagnostic ID know more about bndiagnostic ID

771f9880-bf57-2d62-f411-ecb037f5a608

bndiagnostic output

-Error copying file from /opt/bitnami/php/logs/php-fpm.log to /tmp/bndiagnostic-b0f8e4ac1
fad9810/bitnami-lampstack-info-20220629-182800-1160/php/logs
:/opt/bitnami/php/logs/php-fpm.log is not readable
Abort, Retry, Ignore ? [A/r/i]r

Error copying file from /opt/bitnami/php/logs/php-fpm.log to /tmp/bndiagnostic-b0f8e4ac1fa
d9810/bitnami-lampstack-info-20220629-182800-1160/php/logs
:/opt/bitnami/php/logs/php-fpm.log is not readable
Abort, Retry, Ignore ? [A/r/i]a

The diagnostic bundle was uploaded successfully to the Bitnami servers. Please copy the fo
llowing code:

771f9880-bf57-2d62-f411-ecb037f5a608

And paste it in your Bitnami Support ticket.

bndiagnostic was not useful. Could you please tell us why?

I recieved no suggestion from tool

Describe your issue as much as you can

I hosed my site attempting to allow https. I would like to set the instance back to its default configuration and just run http. I tried diableing the https port to no avail. The site is a lightsail instance.

Platform

AWS

bndiagnostic ID know more about bndiagnostic ID

16ed5086-ea59-1bd6-36d4-b3596923777e

bndiagnostic output

? Apache: Found possible issues
? Wordpress: Found possible issues
? Resources: Found possible issues
https://docs.bitnami.com/general/apps/wordpress/troubleshooting/debug-errors-apache/
https://docs.bitnami.com/bch/apps/moodle/troubleshooting/deny-connections-bots-apache/

bndiagnostic was not useful. Could you please tell us why?

The suggested guides are not related with my issue

Describe your issue as much as you can

(migrated from community.bitnami.com)

The recent changes regarding moving to native system packages seems to have move some of the folders around a bit for WordPress. Indeed there are now 2 WordPress folders:

• /opt/bitnami/wordpress
• /bitnami/wordpress/

There is a shortcut/symlink between /opt/bitnami/wordpress/wp-content and /bitnami/wordpress/wp-content. This works great normally, but a fair few plugins are getting messed up poaths when looking for files. For example when looking for their own plugin assets they are getting the following URLs:

example.com/wp-content/bitnami/wordpress/wp-content/plugins/{plugin-name}/path/to/file.jss
File could obviously be anything: .css, .png, etc.

The obvious fix is to just remove one of the folders, e.g. remove the symlink and move the entire “/bitnami/wordpress/wp-content” directory into the “/opt/bitnami/wordpress/wp-content” location. However I thionk that bitnami has separated these for a reason? what would be the implications of doing this?

Describe your issue as much as you can

(migrated from community.bitnami.com)

I’m using WordPress with NGINX and SSL Certified by Bitnami and Automattic
And I want to use RDS with it. Is it possible?

I saw WordPress with Amazon MariaDB RDS Certified by Bitnami and Automattic
but I don’t think I can use my auto-scaling template with my machine learning policy.
or Is that possible somehow?

Response

You can launch a RDS database and migrate your data to that new database. After that, you will need to configure WordPress to use that new database.

Once you confirm everything works as expected, you will need to disable the MariaDB database that is inside your instance

sudo /opt/bitnami/ctlscript.sh stop mariadb
sudo mv /etc/monit/conf.d/mariadb.conf /etc/monit/conf.d/mariadb.conf.disabled
sudo gonit reload
sudo /opt/bitnami/ctlscript.sh status

Platform

AWS

bndiagnostic ID know more about bndiagnostic ID

c28572d8-3c0f-4491-696b-16c5db5c8a90

bndiagnostic output

? Apache: Found possible issues
? Connectivity: Found possible issues
? Wordpress: Found possible issues
? Resources: Found possible issues
https://docs.bitnami.com/general/apps/wordpress/troubleshooting/debug-errors-apache/
https://docs.bitnami.com/general/faq/administration/use-firewall/
https://docs.bitnami.com/installer/faq/linux-faq/administration/increase-memory-linux/

bndiagnostic was not useful. Could you please tell us why?

The suggested guides are not related with my issue

Describe your issue as much as you can

(migrated from community.bitnami.com)

CURRENTLY

Following on from Wordpress keeps crashing 1, where our website crashes every 2-3 days due to memory issues. Indeed the diagnostic tool has identified there are memory issues.

It seems unusual because the website is a basic static site with not much activity, and given we are using an AWS t3a.small EC2 instance, I don’t think there should be any issues.

Output 1:

ps -e -orss=,args= | sort -b -k1,1n | pr -TW$COLUMNS
    0 [cpuhp/0]
    0 [cpuhp/1]
    0 [crypto]
    0 [ena]
    0 [ext4-rsv-conver]
    0 [ipv6_addrconf]
    0 [jbd2/nvme0n1p1-]
    0 [kauditd]
    0 [kblockd]
    0 [kcompactd0]
    0 [kdevtmpfs]
    0 [khugepaged]
    0 [khungtaskd]
    0 [kintegrityd]
    0 [ksmd]
    0 [ksoftirqd/0]
    0 [ksoftirqd/1]
    0 [kstrp]
    0 [kswapd0]
    0 [kthreadd]
    0 [kthrotld]
    0 [kworker/0:0H-kblockd]
    0 [kworker/0:0-mm_percpu_wq]
    0 [kworker/0:1-cgroup_destroy]
    0 [kworker/0:1H-kblockd]
    0 [kworker/1:0H-kblockd]
    0 [kworker/1:0-mm_percpu_wq]
    0 [kworker/1:1H-kblockd]
    0 [kworker/1:2-events]
    0 [kworker/u4:0-events_unbound]
    0 [kworker/u4:2-events_unbound]
    0 [kworker/u5:0]
    0 [migration/0]
    0 [migration/1]
    0 [mm_percpu_wq]
    0 [netns]
    0 [nvme-delete-wq]
    0 [nvme-reset-wq]
    0 [nvme-wq]
    0 [oom_reaper]
    0 [rcu_bh]
    0 [rcu_gp]
    0 [rcu_par_gp]
    0 [rcu_sched]
    0 [watchdogd]
    0 [writeback]
  264 /usr/sbin/chronyd -F -1
  728 sort -b -k1,1n
  752 pr -TW166
 1264 ps -e -orss=,args=
 1788 /usr/lib/openssh/sftp-server
 1840 /usr/lib/openssh/sftp-server
 1980 /usr/sbin/atd -f
 1996 /usr/sbin/chronyd -F -1
 2340 (sd-pam)
 2672 /usr/sbin/cron -f
 3148 su
 3252 /usr/sbin/rsyslogd -n -iNONE
 3492 sudo su
 3712 /usr/bin/dbus-daemon --system --address=systemd: --nofork --nopidfile --systemd-activation --syslog-only
 3732 bash
 3928 /sbin/dhclient -6 -v -pf /run/dhclient6.ens5.pid -lf /var/lib/dhcp/dhclient6.ens5.leases -I -df /var/lib/dhcp/dhclient.ens5.leases -nw ens5
 4192 /sbin/dhclient -4 -v -i -pf /run/dhclient.ens5.pid -lf /var/lib/dhcp/dhclient.ens5.leases -I -df /var/lib/dhcp/dhclient6.ens5.leases ens5
 4416 /lib/systemd/systemd-udevd
 4600 -bash
 4920 sshd: bitnami@notty
 4968 sshd: bitnami@notty
 5076 sshd: bitnami@pts/0
 5100 /usr/sbin/haveged --Foreground --verbose=1 -w 1024
 6064 /usr/sbin/sshd -D
 6736 sshd: bitnami [priv]
 7256 /lib/systemd/systemd-logind
 7968 sshd: bitnami [priv]
 7992 sshd: bitnami [priv]
 8104 /lib/systemd/systemd --user
 8388 /opt/bitnami/apache/bin/httpd -f /opt/bitnami/apache/conf/httpd.conf
 8920 /lib/systemd/systemd-journald
10208 /sbin/init
13912 /usr/bin/python3 /usr/share/unattended-upgrades/unattended-upgrade-shutdown --wait-for-signal
16072 /opt/bitnami/apache/bin/httpd -f /opt/bitnami/apache/conf/httpd.conf
17048 /opt/bitnami/gonit/bin/gonit
17596 /opt/bitnami/apache/bin/httpd -f /opt/bitnami/apache/conf/httpd.conf
20124 /opt/bitnami/apache/bin/httpd -f /opt/bitnami/apache/conf/httpd.conf
21880 php-fpm: pool www
28044 /opt/bitnami/apache/bin/httpd -f /opt/bitnami/apache/conf/httpd.conf
39696 php-fpm: master process (/opt/bitnami/php/etc/php-fpm.conf)
105560 php-fpm: pool www
107168 php-fpm: pool www
107188 php-fpm: pool www
107372 php-fpm: pool www
108052 php-fpm: pool www
108524 php-fpm: pool www
108748 php-fpm: pool www
112612 php-fpm: pool www
113740 php-fpm: pool www
114660 php-fpm: pool www
114932 php-fpm: pool www
116164 php-fpm: pool www
116224 php-fpm: pool www
116324 php-fpm: pool www
120872 php-fpm: pool www
122756 php-fpm: pool www
124672 php-fpm: pool www
126840 php-fpm: pool www
132608 php-fpm: pool www
138044 php-fpm: pool www
145100 php-fpm: pool www

Output 2:

ps -e -o pcpu,nice,state,cputime,args --sort -pcpu | head -10
%CPU  NI S     TIME COMMAND
 0.4   0 S 00:00:03 php-fpm: pool www
 0.3   0 S 00:00:02 php-fpm: pool www
 0.3   0 S 00:00:03 /opt/bitnami/mariadb/sbin/mysqld --defaults-file=/opt/bitnami/mariadb/conf/my.cnf --basedir=/opt/bitnami/mariadb --datadir=/bitnami/mariadb/data --socket=/opt/bitnami/mariadb/tmp/mysql.sock --pid-file=/opt/bitnami/mariadb/tmp/mysqld.pid
 0.2   0 S 00:00:02 php-fpm: pool www
 0.2   0 S 00:00:02 php-fpm: pool www
 0.2   0 S 00:00:01 php-fpm: pool www
 0.2   0 S 00:00:01 php-fpm: pool www
 0.1   0 S 00:00:00 php-fpm: pool www
 0.1   0 S 00:00:00 php-fpm: pool www

Output 3:

free -m
              total        used        free      shared  buff/cache   available
Mem:           1965         653         515         107         796        1023
Swap:             0           0           0

I could be wrong, but it looks like the process php-fpm: pool www is using a lot of memory and has a lot of duplication. I hypothesize it is related to Multiple IP Addresses returning "GET / HTTP/1.1” 302 215" every 30 secs 1. Hopefully you may have some next steps for me!

Platform

AWS

bndiagnostic ID know more about bndiagnostic ID

df043b2f-67c1-d82d-a77d-e8429040bc8c

bndiagnostic output

? Apache: Found possible issues
? Connectivity: Found possible issues
? Resources: Found possible issues
https://docs.bitnami.com/general/apps/wordpress/troubleshooting/debug-errors-apache/
https://docs.bitnami.com/bch/apps/moodle/troubleshooting/deny-connections-bots-apache/
https://docs.bitnami.com/general/faq/administration/use-firewall/

bndiagnostic was not useful. Could you please tell us why?

The documentation did not make any significant change

Describe your issue as much as you can

(migrated from community.bitnami.com)

When I restarted the server it is working fine and again after a day it will go down

Describe your issue as much as you can

Hi, I have installed the bitnami wordpress multisite locally on my computer. (MacBook Pro 8-Core Intel Core i9, running macOS 11.6). I am running the normal Bitnami Wordpress no problem. I just would like to get the multisite working. Where do I find the multisite user name and password please? (My other bitnami/ wp passwords don’t work)
I tried to download the bitnami diagnostic tool to see if it could help me but I can’t find where to do this to help me?
I have tried to restarting, waiting to all the multisite service buttons are green and opening terminal and running the command: cat ~/bitnami_credentials - but no matter how many times I do this it doesn't work as it comes back to say - no such file or directory.
Thanks :)

Platform

AWS

bndiagnostic ID know more about bndiagnostic ID

7e7e1b22-112a-1403-ac2f-ff61ebf363ea

bndiagnostic output

? Nginx: Found possible issues
? Mariadb: Found possible issues
? Connectivity: Found possible issues
? Resources: Found possible issues
? Processes: Found possible issues
https://docs.bitnami.com/installer/infrastructure/nginx/troubleshooting/
https://docs.bitnami.com/aws/apps/wordpress/troubleshooting/debug-errors-mariadb/
https://docs.bitnami.com/general/faq/administration/use-firewall/
https://docs.bitnami.com/installer/faq/linux-faq/administration/increase-memory-linux/

bndiagnostic was not useful. Could you please tell us why?

I didn't find any solution in the documentation.

Describe your issue as much as you can

(migrated from community.bitnami.com)

I am trying to use SSL and the site are down.

1. What is my issue? related with memory?
2. How can I use SSL? Please find below URLs (https://seoneurons.com/bitnami/ssl-certificate-bitnami-wordpress-nginx/ 1)

Platform

AWS

bndiagnostic ID know more about bndiagnostic ID

09f66d48-e042-4936-cfb7-041b327e3745

bndiagnostic output

? Apache: Found possible issues
? Wordpress: Found possible issues
? Resources: Found possible issues
https://docs.bitnami.com/general/apps/wordpress/troubleshooting/debug-errors-apache/

bndiagnostic was not useful. Could you please tell us why?

The tool could not find any issue

Describe your issue as much as you can

(migrated from community.bitnami.com)

Hi there

Have been searching through forum posts and trying various solutions for weeks but cannot seem to find the root cause of the issue.

Whenever I try to update a WP plugin, I get the following warning “Update failed: The update cannot be installed because we will be unable to copy some files. This is usually due to inconsistent file permissions.”.

I run 20+ WordPress instances on AWS Lightsail and this one has me stuck. ANy insight would be very helpful.

I have added the Bitnami Support Tool Code for assistance.

Platform

AWS

bndiagnostic ID know more about bndiagnostic ID

3243a02c-91bd-1aa6-f385-373a9e7face0

bndiagnostic output

? Apache: Found possible issues
? Wordpress: Found possible issues
? Resources: Found possible issues
https://docs.bitnami.com/general/apps/wordpress/troubleshooting/debug-errors-apache/

bndiagnostic was not useful. Could you please tell us why?

The suggested guides are not related with my issue

Describe your issue as much as you can

(migrated from community.bitnami.com)

Here is my log

[proxy_fcgi:error] [pid 20457:tid 139691328239360] [client 146.90.80.222:60234] AH01071: Got error ‘PHP message: PHP Warning: require_once(/opt/bitnami/wordpress/wp-content/themes/furnihaus/bitnami/wordpress/wp-content/plugins/kath-demo-importer/classes/abstract.class.php): failed to open stream: No such file or directory in /bitnami/wordpress/wp-content/plugins/kath-demo-importer/kath-demo-importer.php on line 83PHP message: PHP Fatal error: require_once(): Failed opening required ‘/opt/bitnami/wordpress/wp-content/themes/furnihaus/bitnami/wordpress/wp-content/plugins/kath-demo-importer/classes/abstract.class.php’ (include_path=’.:/opt/bitnami/php/lib/php’) in /bitnami/wordpress/wp-content/plugins/kath-demo-importer/kath-demo-importer.php on line 83’, referer: http://52.66.205.109/wp-admin/plugins.php?plugin=kath-demo-importer%2Fkath-demo-importer.php 1
[Mon Oct 25 07:42:36.935547 2021] [proxy_fcgi:error] [pid 20457:tid 139691277883136] [client 146.90.80.222:60241] AH01071: Got error ‘PHP message: PHP Warning: require_once(/opt/bitnami/wordpress/wp-content/themes/furnihaus/bitnami/wordpress/wp-content/plugins/kath-demo-importer/classes/abstract.class.php): failed to open stream: No such file or directory in /bitnami/wordpress/wp-content/plugins/kath-demo-importer/kath-demo-importer.php on line 83PHP message: PHP Fatal error: require_once(): Failed opening required ‘/opt/bitnami/wordpress/wp-content/themes/furnihaus/bitnami/wordpress/wp-content/plugins/kath-demo-importer/classes/abstract.class.php’ (include_path=’.:/opt/bitnami/php/lib/php’) in /bitnami/wordpress/wp-content/plugins/kath-demo-importer/kath-demo-importer.php on line 83’, referer: http://52.66.205.109/wp-admin/themes.php?page=furnihaus-install-plugins&plugin_status=activate

Please help
Thanks

Platform

AWS

bndiagnostic ID know more about bndiagnostic ID

d2c167a9-4271-d2e3-d517-fa529fb5ad56

bndiagnostic output

No response

bndiagnostic was not useful. Could you please tell us why?

The suggested information didn't help me

Describe your issue as much as you can

(migrated from community.bitnami.com)

I’ve created a new website and installed new theme/plugins, but sometimes its breaking the page because now the wp-content folder is actually not within the wordpress folder where all the other files are (root/opt/bitnami/wordpress/), but instead is somewhere else, and wp-content folder inside the /opt/bitnami/wordpress folder is actually a symlink to the wp-content folder that’s in root/bitnami/wordpress/wp-content

Now some of the assets that are being used in a plugin is referencing

http://www.domain.com/wp-content/bitnami/wordpress/wp-content/plugins/...

instead it should be like:

http://www.domain.com/wp-content/plugins/...

removing /wp-content/bitnami/wordpress/

Describe your issue as much as you can

(migrated from community.bitnami.com)

I installed my wordpress from https://bitnami.com/stack/wordpress 35 which I could have install it from https://bitnami.com/stack/wordpress-multisite 91

How that I already installed the single site one, it is possible to enable multisite? I tried

/* Multisite */
define( ‘WP_ALLOW_MULTISITE’, true );

but it didn’t work

Platform

AWS

bndiagnostic ID know more about bndiagnostic ID

fdb43a53-396e-71d4-ca78-9f3fce21dd76

bndiagnostic output

? Apache: Found possible issues
? Connectivity: Found possible issues
https://docs.bitnami.com/general/apps/wordpress/troubleshooting/debug-errors-apache/
https://docs.bitnami.com/general/faq/administration/use-firewall/

bndiagnostic was not useful. Could you please tell us why?

I do not know how to perform the changes explained in the documentation

Describe your issue as much as you can

(migrated from community.bitnami.com)

I have installed Magento on Lightsail and following your instruction successfuly installd ssh certificate, Then I tried to login to admin and there was no css efect on the page (the customer page - no admin, works fine)

Platform

AWS

bndiagnostic ID know more about bndiagnostic ID

114029d6-05b4-50f8-139b-23cf3c20a10a

bndiagnostic output

[Apache]

Found recent error or warning messages in the Apache error log.

[Sun Jun 26 19:29:13.469468 2022] [proxy_fcgi:error] [pid 12394:tid
139749469595392] [client **ip_address**:53383] AH01071: Got error
'F04^F04E787E%%DetailView.tpl.php on line 225PHP message: PHP Warning: Undefined
array key "hidden" in
/bitnami/suitecrm/public/legacy/cache/smarty/templates_c/%%F0^F04^F04E787E%%Detai
lView.tpl.php on line 277PHP message: PHP Warning: Undefined array key "hidden"
Press [Enter] to continue:
in
/bitnami/suitecrm/public/legacy/cache/smarty/templates_c/%%F0^F04^F04E787E%%Detai
lView.tp

Please check the following guide to troubleshoot server issues:

https://docs.bitnami.com/general/apps/wordpress/troubleshooting/debug-erro
rs-apache/

[Resources]

Your instance has little available RAM memory.

 total used free shared buff/cache available Mem: 1965 1251 71 22 643 516 Swap:
0 0 0

You could try to increase your instance's memory. Please check your cloud
provider's documentation for more information.

You can also enable swap memory to improve performance.

https://docs.bitnami.com/installer/faq/linux-faq/administration/increase-m
emory-linux/
Press [Enter] to continue:

bndiagnostic was not useful. Could you please tell us why?

does not detect my issue specific to cron scheduler

Describe your issue as much as you can

campaign scheduled emails are not pushing out.

Remember by default, a search in the Issues section is done on the opened issues. So, how we recommend you to search in this repository before addressing a new issue:

• Firstly, look for your issues in the resolved ones, maybe we solved similar issues before.
• If you didn't find in the resolved ones, we ask you to look on the on going ones.

Finally, if you didn't find anything before, feel free to address an issue:

• Technical issues: If you have a technical issue you need support.
• How to: Recommended for users that needs to know how to do something in our packaged applications.
• Suggestions: If you want to suggest us something.

We will do our best to handle your request as soon as possible.

Platform

AWS

bndiagnostic ID know more about bndiagnostic ID

c28572d8-3c0f-4491-696b-16c5db5c8a90

bndiagnostic output

? Apache: Found possible issues
? Connectivity: Found possible issues
? Wordpress: Found possible issues
? Resources: Found possible issues
https://docs.bitnami.com/general/apps/wordpress/troubleshooting/debug-errors-apache/
https://docs.bitnami.com/general/faq/administration/use-firewall/
https://docs.bitnami.com/installer/faq/linux-faq/administration/increase-memory-linux/

bndiagnostic was not useful. Could you please tell us why?

The suggested guides are not related with my issue

Describe your issue as much as you can

(migrated from community.bitnami.com)

CURRENTLY

Following on from this issue, and had hoped some recent changes we made on the server may have resolved this issue, but they have not.

We have tested turning W3 Total Cache off and restarting the server but that didn’t resolve the issue.

ISSUE

After running tail -n 10000 access_log | awk '{print $1}'| sort| uniq -c| sort -nr| head -n 10, we get a list like:
238 220.240.255.80
150 15.177.62.37
150 15.177.58.9
150 15.177.58.38
150 15.177.58.37
150 15.177.58.36
150 15.177.18.9
149 15.177.6.9
149 15.177.6.38
149 15.177.62.9

And each ip address has a log that looks like:

…
15.177.62.38 - - [06/Apr/2022:00:59:03 +0000] “GET / HTTP/1.1” 302 215
15.177.62.38 - - [06/Apr/2022:00:59:33 +0000] “GET / HTTP/1.1” 302 215
15.177.62.38 - - [06/Apr/2022:01:00:03 +0000] “GET / HTTP/1.1” 302 215
15.177.62.38 - - [06/Apr/2022:01:00:33 +0000] “GET / HTTP/1.1” 302 215
15.177.62.38 - - [06/Apr/2022:01:01:03 +0000] “GET / HTTP/1.1” 302 215
15.177.62.38 - - [06/Apr/2022:01:01:33 +0000] “GET / HTTP/1.1” 302 215
15.177.62.38 - - [06/Apr/2022:01:02:04 +0000] “GET / HTTP/1.1” 302 215

I am wondering if this issue may be causing another issue that we are still dealing with.

Are there any ideas you may have to work out what may be causing these ip address 302 errors? e.g. incorrect domain configuration.

Our wordpress & site address in wp_config is https://www.domain.com.au/, but we use https://domain.com.au/ and redirect www to the non-www domain.

Apologies that this issue has dragged on. It’s been frustrating.

Platform

AWS

bndiagnostic ID know more about bndiagnostic ID

20211107-081349-25512

bndiagnostic output

bndiagnostic was not useful. Could you please tell us why?

I didn't find a solution.

Describe your issue as much as you can

(migrated from community.bitnami.com)

I’ve tried Bitnami Django in AWS Lightsail, it worked. Then I’ve tried to deploy my existing Django app which is using rest_framework package .

I’ve done what document says but I couldn’t solve this issue I’m facing in Apache ‘Internal Server Error’ but python web server works perfectly.

The error_log shows this

[Thu Nov 19 13:00:49.956648 2020] [wsgi:error] [pid 12732] [remote 162.158.23.21:55598] mod_wsgi (pid=12732): Failed to exec Python script file '/opt/bitnami/projects/alymarket/alymarket/wsgi.py'.
[Thu Nov 19 13:00:49.956731 2020] [wsgi:error] [pid 12732] [remote 162.158.23.21:55598] mod_wsgi (pid=12732): Exception occurred processing WSGI script '/opt/bitnami/projects/alymarket/alymarket/wsgi.py'.
[Thu Nov 19 13:00:49.957439 2020] [wsgi:error] [pid 12732] [remote 162.158.23.21:55598] Traceback (most recent call last):
[Thu Nov 19 13:00:49.957493 2020] [wsgi:error] [pid 12732] [remote 162.158.23.21:55598] File "/opt/bitnami/projects/alymarket/alymarket/wsgi.py", line 18, in
[Thu Nov 19 13:00:49.957502 2020] [wsgi:error] [pid 12732] [remote 162.158.23.21:55598] application = get_wsgi_application()
[Thu Nov 19 13:00:49.957513 2020] [wsgi:error] [pid 12732] [remote 162.158.23.21:55598] File "/opt/bitnami/python/lib/python3.8/site-packages/django/core/wsgi.py", line 12, in get_wsgi_application
[Thu Nov 19 13:00:49.957518 2020] [wsgi:error] [pid 12732] [remote 162.158.23.21:55598] django.setup(set_prefix=False)
[Thu Nov 19 13:00:49.957527 2020] [wsgi:error] [pid 12732] [remote 162.158.23.21:55598] File "/opt/bitnami/python/lib/python3.8/site-packages/django/__init__.py", line 24, in setup
[Thu Nov 19 13:00:49.957532 2020] [wsgi:error] [pid 12732] [remote 162.158.23.21:55598] apps.populate(settings.INSTALLED_APPS)
[Thu Nov 19 13:00:49.957540 2020] [wsgi:error] [pid 12732] [remote 162.158.23.21:55598] File "/opt/bitnami/python/lib/python3.8/site-packages/django/apps/registry.py", line 91, in populate
[Thu Nov 19 13:00:49.957545 2020] [wsgi:error] [pid 12732] [remote 162.158.23.21:55598] app_config = AppConfig.create(entry)
[Thu Nov 19 13:00:49.957553 2020] [wsgi:error] [pid 12732] [remote 162.158.23.21:55598] File "/opt/bitnami/python/lib/python3.8/site-packages/django/apps/config.py", line 90, in create
[Thu Nov 19 13:00:49.957559 2020] [wsgi:error] [pid 12732] [remote 162.158.23.21:55598] module = import_module(entry)
[Thu Nov 19 13:00:49.957566 2020] [wsgi:error] [pid 12732] [remote 162.158.23.21:55598] File "/opt/bitnami/python/lib/python3.8/importlib/__init__.py", line 127, in import_module
[Thu Nov 19 13:00:49.957572 2020] [wsgi:error] [pid 12732] [remote 162.158.23.21:55598] return bootstrap.gcd_import(name[level:], package, level)
[Thu Nov 19 13:00:49.957580 2020] [wsgi:error] [pid 12732] [remote 162.158.23.21:55598] File "<frozen importlib.bootstrap>", line 1014, in _gcdimport
[Thu Nov 19 13:00:49.957588 2020] [wsgi:error] [pid 12732] [remote 162.158.23.21:55598] File "<frozen importlib.bootstrap>", line 991, in _findand_load
[Thu Nov 19 13:00:49.957597 2020] [wsgi:error] [pid 12732] [remote 162.158.23.21:55598] File "<frozen importlib.bootstrap>", line 973, in _findand_load_unlocked
[Thu Nov 19 13:00:49.957616 2020] [wsgi:error] [pid 12732] [remote 162.158.23.21:55598] ModuleNotFoundError: No module named 'rest_framework'
[Thu Nov 19 13:00:50.259705 2020] [authz_core:error] [pid 12733] [client 162.158.23.21:56432] AH01630: client denied by server configuration: /opt/bitnami/projects/alymarket/static, referer: 'domain'
[Thu Nov 19 13:00:51.045005 2020] [mpm_prefork:error] [pid 12728] AH00161: server reached MaxRequestWorkers setting, consider raising the MaxRequestWorkers setting
[Thu Nov 19 15:00:51.424560 2020] [wsgi:error] [pid 12731] [remote 162.158.23.21:57818] mod_wsgi (pid=12731): Failed to exec Python script file '/opt/bitnami/projects/alymarket/alymarket/wsgi.py'.
[Thu Nov 19 15:00:51.424632 2020] [wsgi:error] [pid 12731] [remote 162.158.23.21:57818] mod_wsgi (pid=12731): Exception occurred processing WSGI script '/opt/bitnami/projects/alymarket/alymarket/wsgi.py'.
[Thu Nov 19 15:00:51.425322 2020] [wsgi:error] [pid 12731] [remote 162.158.23.21:57818] Traceback (most recent call last):
[Thu Nov 19 15:00:51.425375 2020] [wsgi:error] [pid 12731] [remote 162.158.23.21:57818] File "/opt/bitnami/projects/alymarket/alymarket/wsgi.py", line 18, in
[Thu Nov 19 15:00:51.425385 2020] [wsgi:error] [pid 12731] [remote 162.158.23.21:57818] application = get_wsgi_application()
[Thu Nov 19 15:00:51.425395 2020] [wsgi:error] [pid 12731] [remote 162.158.23.21:57818] File "/opt/bitnami/python/lib/python3.8/site-packages/django/core/wsgi.py", line 12, in get_wsgi_application
[Thu Nov 19 15:00:51.425400 2020] [wsgi:error] [pid 12731] [remote 162.158.23.21:57818] django.setup(set_prefix=False)
[Thu Nov 19 15:00:51.425408 2020] [wsgi:error] [pid 12731] [remote 162.158.23.21:57818] File "/opt/bitnami/python/lib/python3.8/site-packages/django/__init__.py", line 24, in setup
[Thu Nov 19 15:00:51.425414 2020] [wsgi:error] [pid 12731] [remote 162.158.23.21:57818] apps.populate(settings.INSTALLED_APPS)
[Thu Nov 19 15:00:51.425422 2020] [wsgi:error] [pid 12731] [remote 162.158.23.21:57818] File "/opt/bitnami/python/lib/python3.8/site-packages/django/apps/registry.py", line 91, in populate
[Thu Nov 19 15:00:51.425427 2020] [wsgi:error] [pid 12731] [remote 162.158.23.21:57818] app_config = AppConfig.create(entry)
[Thu Nov 19 15:00:51.425434 2020] [wsgi:error] [pid 12731] [remote 162.158.23.21:57818] File "/opt/bitnami/python/lib/python3.8/site-packages/django/apps/config.py", line 90, in create
[Thu Nov 19 15:00:51.425440 2020] [wsgi:error] [pid 12731] [remote 162.158.23.21:57818] module = import_module(entry)
[Thu Nov 19 15:00:51.425447 2020] [wsgi:error] [pid 12731] [remote 162.158.23.21:57818] File "/opt/bitnami/python/lib/python3.8/importlib/__init__.py", line 127, in import_module
[Thu Nov 19 15:00:51.425452 2020] [wsgi:error] [pid 12731] [remote 162.158.23.21:57818] return bootstrap.gcd_import(name[level:], package, level)
[Thu Nov 19 15:00:51.425460 2020] [wsgi:error] [pid 12731] [remote 162.158.23.21:57818] File "<frozen importlib.bootstrap>", line 1014, in _gcdimport
[Thu Nov 19 15:00:51.425468 2020] [wsgi:error] [pid 12731] [remote 162.158.23.21:57818] File "<frozen importlib.bootstrap>", line 991, in _findand_load
[Thu Nov 19 15:00:51.425476 2020] [wsgi:error] [pid 12731] [remote 162.158.23.21:57818] File "<frozen importlib.bootstrap>", line 973, in _findand_load_unlocked
[Thu Nov 19 15:00:51.425495 2020] [wsgi:error] [pid 12731] [remote 162.158.23.21:57818] ModuleNotFoundError: No module named 'rest_framework'
[Thu Nov 19 13:00:51.694399 2020] [authz_core:error] [pid 12737] [client 162.158.23.21:58748] AH01630: client denied by server configuration: /opt/bitnami/projects/alymarket/static, referer: 'domain'
[Thu Nov 19 15:01:40.768794 2020] [wsgi:error] [pid 12732] [remote 162.158.23.21:24302] mod_wsgi (pid=12732): Failed to exec Python script file '/opt/bitnami/projects/alymarket/alymarket/wsgi.py'.
[Thu Nov 19 15:01:40.768869 2020] [wsgi:error] [pid 12732] [remote 162.158.23.21:24302] mod_wsgi (pid=12732): Exception occurred processing WSGI script '/opt/bitnami/projects/alymarket/alymarket/wsgi.py'.
[Thu Nov 19 15:01:40.769087 2020] [wsgi:error] [pid 12732] [remote 162.158.23.21:24302] Traceback (most recent call last):
[Thu Nov 19 15:01:40.769150 2020] [wsgi:error] [pid 12732] [remote 162.158.23.21:24302] File "/opt/bitnami/projects/alymarket/alymarket/wsgi.py", line 18, in
[Thu Nov 19 15:01:40.769158 2020] [wsgi:error] [pid 12732] [remote 162.158.23.21:24302] application = get_wsgi_application()
[Thu Nov 19 15:01:40.769167 2020] [wsgi:error] [pid 12732] [remote 162.158.23.21:24302] File "/opt/bitnami/python/lib/python3.8/site-packages/django/core/wsgi.py", line 12, in get_wsgi_application
[Thu Nov 19 15:01:40.769172 2020] [wsgi:error] [pid 12732] [remote 162.158.23.21:24302] django.setup(set_prefix=False)
[Thu Nov 19 15:01:40.769181 2020] [wsgi:error] [pid 12732] [remote 162.158.23.21:24302] File "/opt/bitnami/python/lib/python3.8/site-packages/django/__init__.py", line 24, in setup
[Thu Nov 19 15:01:40.769186 2020] [wsgi:error] [pid 12732] [remote 162.158.23.21:24302] apps.populate(settings.INSTALLED_APPS)
[Thu Nov 19 15:01:40.769194 2020] [wsgi:error] [pid 12732] [remote 162.158.23.21:24302] File "/opt/bitnami/python/lib/python3.8/site-packages/django/apps/registry.py", line 83, in populate
[Thu Nov 19 15:01:40.769199 2020] [wsgi:error] [pid 12732] [remote 162.158.23.21:24302] raise RuntimeError("populate() isn't reentrant")
[Thu Nov 19 15:01:40.769216 2020] [wsgi:error] [pid 12732] [remote 162.158.23.21:24302] RuntimeError: populate() isn't reentrant
[Thu Nov 19 13:01:40.949113 2020] [authz_core:error] [pid 12735] [client 162.158.23.21:24652] AH01630: client denied by server configuration: /opt/bitnami/projects/alymarket/static, referer: 'domain'

Platform

AWS

bndiagnostic ID know more about bndiagnostic ID

2836fdfb-fa94-08a6-2ded-5bab2887c2f8

bndiagnostic output

===== Begin of bndiagnostic tool output =====

Action '-t -f /opt/bitnami/apache2/conf/httpd.conf' failed.
The Apache error log may have more information.

? Apache: Found possible issues
? Connectivity: Found possible issues
✓ Resources: No issues found
✓ Processes: No issues found

[Apache]

Found recent error or warning messages in the Apache error log.

[Tue Jun 28 14:01:36.190157 2022] [proxy_http:error] [pid 2997:tid
140286097348352] [client **ip_address**:64720] AH01114: HTTP: failed to make
connection to backend: 127.0.0.1
 [Tue Jun 28 14:01:36.851517 2022] [proxy:error] [pid 2997:tid 140286080562944]
(111)Connection refused: AH00957: http: attempt to connect to
**ip_address**:4040 (127.0.0.1:4040) failed
Press [Enter] to continue:
 [Tue Jun 28 14:01:36.851550 2022] [proxy_http:error] [pid 2997:tid
140286080562944] [client **ip_address**:64726] AH01114: HTTP: failed to make
connection to backend: 127.0.0.1, referer: http://3.6.7.138/

Please check the following guide to troubleshoot server issues:

https://docs.bitnami.com/general/apps/wordpress/troubleshooting/debug-erro
rs-apache/

The Apache configuration has errors:

apache2: Syntax error on line 66 of /opt/bitnami/apache2/conf/httpd.conf: Cannot                                                                                                             
load modules/mod_mpm_event.so into server:
/opt/bitnami/apache/modules/mod_mpm_event.so: undefined symbol:
ap_run_child_stopping

Please check the configuration.

System Apache is running:

root 645 0.0 0.2 6392 4220 ? Ss 11:05 0:00 /usr/sbin/apache2 -k start www-data
655 0.0 0.2 1211320 6020 ? Sl 11:05 0:00 /usr/sbin/apache2 -k start
Press [Enter] to continue:

If Bitnami Apache isn't starting this is the most likely cause. Please run the
following command to stop it:

[Connectivity]

Server ports 22, 80 and/or 443 are not publicly accessible. Please check the
following guide to open server ports for remote access:

https://docs.bitnami.com/general/faq/administration/use-firewall/

===== End of bndiagnostic tool output =====

bndiagnostic was not useful. Could you please tell us why?

Dont know what to do

Describe your issue as much as you can

Cannot find any running daemon to contact. If it is running, make sure you are pointing to the right pid file (/var/run/gonit.pid)

I don't know how it happened can anyone help me?

Platform

Google Cloud Platform

bndiagnostic ID know more about bndiagnostic ID

a9f57a4d-f2ed-3372-11a0-e23e8b5f409f

bndiagnostic output

? Apache: Found possible issues
[Sun Jun 19 22:26:52.230614 2022] [proxy_fcgi:error] [pid 10848:tid
140467861493504] (-102)Unknown error -102: [client ip_address:42724]
AH01075: Error dispatching request to : (reading input brigade)

[Mon Jun 20 09:40:59.731655 2022] [core:error] [pid 6675:tid 140467962205952]
[client ip_address:60468] AH00126: Invalid URI in request POST
/cgi-bin/.%2e/.%2e/.%2e/.%2e/bin/sh HTTP/1.1

[Tue Jun 21 07:12:57.592052 2022] [proxy_fcgi:error] [pid 1494:tid
140450086168320] (104)Connection reset by peer: [client ip_address:47394]
AH01075: Error dispatching request to : (reading input brigade)

bndiagnostic was not useful. Could you please tell us why?

guide to troubleshoot server issues only provide error logs, but how to fix?

Describe your issue as much as you can

How to fix...Error dispatching request to

bndiagnostic output also mentioned...A high number of incoming requests originate from one or more unique IP addresses.
But the guide provided is for AWS, our VM is on GCP, where can I find guide for GCP?
https://docs.bitnami.com/bch/apps/moodle/troubleshooting/deny-connections-bots-apache/

Thanks

Platform

AWS

bndiagnostic ID know more about bndiagnostic ID

55266d88-0d0e-5630-6653-6e004b1acdfb

bndiagnostic output

? Apache: Found possible issues
? Connectivity: Found possible issues
https://docs.bitnami.com/general/apps/wordpress/troubleshooting/debug-errors-apache/
https://docs.bitnami.com/bch/apps/moodle/troubleshooting/deny-connections-bots-apache/
https://docs.bitnami.com/general/faq/administration/use-firewall/

bndiagnostic was not useful. Could you please tell us why?

I do not know how to perform the changes explained in the documentation

Describe your issue as much as you can

TLS certificate expired today.
I tried to remove it and then issue a new one with certbot.
Since it failed that way, I then tried to issue a new one using:
/opt/bitnami/bncert-tool

But it kept failing because I’m using a static IP which of course isn’t the same as the machine one.

I then tried:
/opt/bitnami/bncert-tool --perform_public_ip_validation 0 --perform_dns_validation 0

But it also failed because of connectivity issues.
After that, apache isn’t starting anymore.

I’m completely losst and I don’t know what to do, how to do it

Describe your issue as much as you can

Please run this command:

installdir/apps/wordpress/bnconfig --appurl /
You can find more information here:

https://docs.bitnami.com/installer/faq/linux-faq/configuration/understand-bnconfig/ 7

I have the following case and I wanted to see if you could help me find a solution.

I have some EC2 Instances that are in AWS and currently AWS tells me that there is an update to the Bitnami NGINX 1.22.0-1-r01 package and the 1.18 package is currently on the Instances and I wanted to see if there was the possibility of updating without having to create a new instance and migrate everything.

¿Is there a way to update the packaged from the terminal?

Platform

AWS

bndiagnostic ID know more about bndiagnostic ID

a1ad2025-43cb-ba0a-4de3-3beda30f27b4

bndiagnostic output

bndiagnostic was not useful. Could you please tell us why?

I didn't find any solution in the documentation.

Describe your issue as much as you can

(migrated from community.bitnami.com)

Hello all,

I have WordPress installed on an AWS EC2 instance (t2.micro).
I have the default admin user ‘user’, and I have created one other user who is an author.
Everything worked fine initially, in terms of accessing the site, creating posts and performing admin duties etc.

I wanted to make use of the WordPress API. I’ve been doing some experiments with POSTMAN. I’ve been able to GET posts, comments, users etc OK but am unable to POST using the API. I get back this response:

{“code”:”rest_cannot_create”,”message”:”Sorry, you are not allowed to create posts as this user.”,”data”:{“status”:401}}

I’ve installed and activated the plugin referenced here:
https://developer.wordpress.org/rest-api/using-the-rest-api/authentication/ 154

The plugin itself is here:
https://github.com/WP-API/Basic-Auth 12

I’m trying to POST using Basic Authenticiation and have tried with the credentials for each user, but I’m still getting the same response as above.

A moderator on the WordPress forums suggested I take a look at this:
https://github.com/WP-API/node-wpapi/issues/349 10

The post on 31 March in that thread suggests installing and activating the ‘Application Passwords’ plugin, which I’ve now done. It also says to then follow the instructions here: https://github.com/georgestephanis/application-passwords/wiki/Basic-Authorization-Header—-Missing 102

Those instructions suggest an edit to the ‘htaccess’ file.

So I’ve intalled the ‘wp htaccess control’ plugin: https://wordpress.org/plugins/wp-htaccess-control/ 70
and edited the htaccess file as advised.
I’ve also created some application passwords for the two users.

I’m still getting the same issue when I try to POST to WordPress from POSTMAN.
Worse, now when someone visits my site (just through their browser) they are prompted to enter a username and password. My user credentials do NOT grant access. However, I am still able to log on to the Wordpress admin console, and I am still able to GET posts, comments, user details etc using the API via Postman. So it seems that somewhere along the way I have inadvertantly made passwords required just to access the site via a browser.

One other point: When I Putty onto my EC2 instance, I cannot see the htaccess file in any directory. Although I can see its content from within my admin console using the ‘wp htaccess control’ plugin.

In short, I’m bewildered, and in need of some advice. What is the ‘best practice’ way to fully enable use of the WordPress API, running on an EC2 instance?
I appreciate this might not be the ideal place to post about these issues, but I’ve not yet got definitive advice from either the WordPress forums or the AWS forums, so I’m hoping I might find some helpful across-the-board expertise here :slight_smile:

Regards
Jamie.

Name and Version

bitnami/mautic/googlecloud

What steps will reproduce the bug?

I clicked on install in google cloud for mautic package. I says its deployed under deployment and gives the external ip and username and temporary password. Whn I go to the IP to open mautic it gives the mautic error page 404. It dont even show the login page. Any idea what happened?

Are you using any custom parameters or values?

No response

What is the expected behavior?

Login page for mautic

What do you see instead?

I see mautic error 404

Additional information

No response

Platform

AWS

bndiagnostic ID know more about bndiagnostic ID

6bb290d0-8dd4-d3b9-f3f5-5db78dcc6ed7

bndiagnostic output

bndiagnostic was not useful. Could you please tell us why?

I didn't find any solution in the documentation.

Describe your issue as much as you can

(migrated from community.bitnami.com)

Hi,

I have been able to run my Django application on AWS lightsail instance by following their tutorial. I have also been able to link my domain to the instance. However, it only supported HTTP connection.

Hence, I tried to get HTTPS connection for my domain by running the following command which automatically configures for HTTPS connection.

sudo /opt/bitnami/bncert-tool

After I ran this command, the command successfully completed its process but my Django application is not working when I entered https://mydomain.com 1 on the browser.

It seems like the command sudo /opt/bitnami/bncert-tool automatically updated the bitanmi.conf file just like below. Would there be anything to be edited to get the application running on HTTPS?

# Let Apache know we're behind a SSL reverse proxy
SetEnvIf X-Forwarded-Proto https HTTPS=on

<VirtualHost _default_:80>
# BEGIN: Configuration for letsencrypt
Include "/opt/bitnami/apps/letsencrypt/conf/httpd-prefix.conf"
# END: Configuration for letsencrypt
# BEGIN: Support domain renewal when using mod_proxy without Location
<IfModule mod_proxy.c>
    ProxyPass /.well-known !
  </IfModule>
  # END: Support domain renewal when using mod_proxy without Location
  # BEGIN: Enable HTTP to HTTPS redirection
  RewriteEngine On
  RewriteCond %{HTTPS} !=on
  RewriteCond %{HTTP_HOST} !^localhost
  RewriteCond %{HTTP_HOST} !^[0-9]+.[0-9]+.[0-9]+.[0-9]+(:[0-9]+)?$
  RewriteCond %{REQUEST_URI} !^/\.well-known
  RewriteRule ^/(.*) https://%{SERVER_NAME}/$1 [R,L]
  # END: Enable HTTP to HTTPS redirection
    WSGIScriptAlias / /home/bitnami/htdocs/projects/myproject/myproject/w
sgi.py

<Directory /home/bitnami/htdocs/projects/myproject>
AllowOverride all
Require all granted
Options FollowSymlinks
</Directory>

DocumentRoot /home/bitnami/htdocs/projects/myproject



# BEGIN: Support domain renewal when using mod_proxy within Location
<Location /.well-known>
<IfModule mod_proxy.c>
ProxyPass !
</IfModule>
</Location>
# END: Support domain renewal when using mod_proxy within Location
</VirtualHost>

Include "/opt/bitnami/apache/conf/bitnami/bitnami-ssl.conf"

At the moment, I get to see bitnami index page rather than the index page that my application is supposed to render…

Platform

AWS

bndiagnostic ID know more about bndiagnostic ID

d2c167a9-4271-d2e3-d517-fa529fb5ad58

bndiagnostic output

No response

bndiagnostic was not useful. Could you please tell us why?

The suggested information didn't help me

Describe your issue as much as you can

(migrated from community.bitnami.com)

Hi. I just set up a new instance on AWS, using the latest WordPress AMI. When I try to run bncert-tool I get the following error:

Warning: The path does not seem to contain a valid Bitnami installation! Make sure you have proper access rights.

I checked a previous thread and ensured I had not used the NGINX AMI. Tried a second stance – same problem.

Tried to run the Bitnami Diagnostic and saw the same error.

What are your thoughts? Thank you.

Platform

Other

bndiagnostic ID know more about bndiagnostic ID

7e7e1b22-112a-1403-ac2f-ff61ebf3652a

bndiagnostic output

bndiagnostic was not useful. Could you please tell us why?

I didn't find any solution in the documentation.

Describe your issue as much as you can

(migrated from community.bitnami.com)

I’m using bitnami on windows for one wordpress site, with a custom database. My wordpress theme is uncode. It reports that it needs a couple of php variables increasing. I’ve edited …/bitnami/php/etc/php.ini to set a few php variables, including max_input_vars = 3000 (the default was 1000). The theme recognizes this change OK, but it does a test & also reports that the number of PHP input variables actually allowed is only 1000. So something else is restricting the number of PHP variables. Could this be some security thing ? I’ve also tried putting

suhosin.post.max_vars=3001
suhosin.request.max_vars=3001

in php.ini but that didn’t help.

Describe your issue as much as you can

(migrated from community.bitnami.com)

I need Brotli Compression for AWS CloudFront. As CloudFront supports only Brotli. So Bitnami Developers tell me how to enable it.

Platform

AWS

bndiagnostic ID know more about bndiagnostic ID

a1ad2025-43cb-ba0a-9ad9-3beda30f27b4

bndiagnostic output

? Apache: Found possible issues
? Resources: Found possible issues
https://docs.bitnami.com/general/apps/wordpress/administration/use-pagespeed/#disable-pagespeed
https://docs.bitnami.com/general/apps/wordpress/troubleshooting/debug-errors-apache/
https://docs.bitnami.com/installer/faq/linux-faq/administration/increase-memory-linux/

bndiagnostic was not useful. Could you please tell us why?

I didn't find any solution in the documentation.

Describe your issue as much as you can

(migrated from community.bitnami.com)

I am using bitnami wordpress on aws. Few days ago, I set cloudflare and had some problem so I restored to previous.
Now it had ‘HTTP ERROR 500’ so I’ve checked (https://wpbuffs.com/http-error-500-wordpress/) but still have problem.

Q. I think, the problem related with bitnami wordpress. Please let me know if you have any idea.

Q. Where can I download my posts data? I want to download via FTP. Please let me know where is posts folder.

Platform

AWS

bndiagnostic ID know more about bndiagnostic ID

db73a054-dd3c-5b89-e494-c974a09a94b8

bndiagnostic output

bndiagnostic was not useful. Could you please tell us why?

The suggested guides are not related with my issue

Describe your issue as much as you can

(migrated from community.bitnami.com)

It looks like the Ubuntu Apache is running and not the Bitnami apache that was running.

Which version of the application are you using?:
Lightsail LAMP Stack 5.6.36

Please choose how you got the application: Installer (Windows, Linux, macOS), cloud image (AWS, GCE, Azure, …) or VM (VMDK, VBOX):
Via AWS Lightsail

Have you installed any plugin or modified any configuration file?:
Added the vhosts and had LetsEncrypt

Describe here your question/suggestion/issue (expected and actual results):
Been working fine, restarted the server via the Lightsail interface and now see the Apache2 default page instead of the website. How can I get the server point to the Bitnami configuration and get thesite running properly again ASAP?

Steps to reproduce the issue (if relevant):
Restart Server at Lightsail

Platform

AWS

bndiagnostic ID know more about bndiagnostic ID

db73a054-dd3c-5b89-e494-c974a09c94b8

bndiagnostic output

? Resources: Found possible issues

bndiagnostic was not useful. Could you please tell us why?

The suggested guides are not related with my issue

Describe your issue as much as you can

(migrated from community.bitnami.com)

Was using https through Bitnami Bncert-tool

Started seeing NET::ERR_CERT_REVOKED Error on the website all of a sudden.

Tried the following command again

sudo /opt/bitnami/bncert-tool

But i recieved an error:
AH00526: Syntax error on line 4 of
/opt/bitnami/apache/conf/vhosts/wordpress-https-vhost.conf:
SSLCertificateFile: file ‘/opt/bitnami/apache/conf/masterguide.info.crt’ does not
exist or is empty

Tried Certbot… Still recieved errors…

Please Help me with the same.
All my websites using AWS Lightsail Wordpress are having the same problem.

Describe your issue as much as you can

The Dolibarr ERP CRM application is available on bitnami since a long date:
https://bitnami.com/stack/dolibarr

My understanding is that you are moving your packaging on this repo ? If i am right, how can i find the one for Dolibarr ?

Describe your issue as much as you can

(migrated from community.bitnami.com)

Hi team,

can you plesae provide the download link for old bitnami stack runner which support wordpress v5.7.4 or PHP 7.x.x
Many thanks

Platform

AWS

bndiagnostic ID know more about bndiagnostic ID

7bf5dfda-bd06-6d09-69f7-f8d7328bd56e

bndiagnostic output

? Apache: Found possible issues
? Connectivity: Found possible issues
? Resources: Found possible issues
https://docs.bitnami.com/general/apps/wordpress/troubleshooting/debug-errors-apache/
https://docs.bitnami.com/general/faq/administration/use-firewall/
https://docs.bitnami.com/installer/faq/linux-faq/administration/increase-memory-linux/

bndiagnostic was not useful. Could you please tell us why?

I do not know how to perform the changes explained in the documentation

Describe your issue as much as you can

(migrated from community.bitnami.com)

Hello,

I have finally resolved the plugin issue but:

(1) with regards to the Apache issues, there is no instruction in the documentation how to resolve these.
(2) with regards to the Connectivity issues, should ports 22, 80, and 443 be opened?
(3) with regards to the available RAM memory, which is suggested as a likely cause of Wordpress crashing. My website has been working fine for the last 2 years, and this issue only started after the recent server migration to an updated Bitnami instance. It doesn’t make sense why suddenly RAM memory is insufficient.

Is there any way to diagnose what process might be using the RAM? As it feels like there must be a system error that’s causing the excess RAM usage.

Describe your issue as much as you can

Why does my EBS storage of 30 GB is almost full, when I have only 10 web pages, What is wrong with the bitnami? I have another website on Digital Ocean and it has 100+ web pages and storage is only 8 GB used. Please help

Describe your issue as much as you can

Hello,

I Installed WAMP Packaged by Bitnami 8.1.7-0, and it is working great. According to phpMyAdmin, PHP version 8.1.7 is installed.

I want to test my localhost Joomla website using PHP 7.4.29, but I cannot find any way to change the version of PHP that WAMP is using. Nor can I find any information via Google on how to do this. I was led to believe that one of the benefits of WAMP over XAMPP was that WAMP lets you change the version of PHP being used.

Any help would be appreciated!

Describe your issue as much as you can

(migrated from community.bitnami.com)

I’m trying install the certificate but that code bncert-tool don´t work well , i already update the file but i cant connect
this is code that shows

bitnami@ip-172-31-8-86:~$ sudo /opt/bitnami/bncert-tool
----------------------------------------------------------------------------
Welcome to the Bitnami HTTPS Configuration tool.

----------------------------------------------------------------------------
Bitnami installation directory

Please type a directory that contains a Bitnami installation. The default
installation directory for Linux installers is a directory inside /opt.

Bitnami installation directory [/opt/bitnami]: ----------------------------------------------------------------------------
Welcome to the Bitnami HTTPS Configuration tool.

----------------------------------------------------------------------------
Bitnami installation directory

Please type a directory that contains a Bitnami installation. The default
installation directory for Linux installers is a directory inside /opt.

Bitnami installation directory [/opt/bitnami]:

Warning: The path does not seem to contain a valid Bitnami installation. Make
sure you have proper access rights, or choose a different directory.
Press [Enter] to continue:----------------------------------------------------------------------------
Bitnami installation directory

Platform

AWS

bndiagnostic ID know more about bndiagnostic ID

122678d1-5655-a887-6b18-59762e8ca5cd

bndiagnostic output

? Apache: Found possible issues
? Connectivity: Found possible issues
? Resources: Found possible issues
https://docs.bitnami.com/general/apps/wordpress/troubleshooting/debug-errors-apache/
https://docs.bitnami.com/bch/apps/moodle/troubleshooting/deny-connections-bots-apache/
https://docs.bitnami.com/general/faq/administration/use-firewall/
https://docs.bitnami.com/installer/faq/linux-faq/administration/increase-memory-linux/

bndiagnostic was not useful. Could you please tell us why?

The issues identified do not match issues with solutions in the documentation.

Describe your issue as much as you can

(migrated from community.bitnami.com)

We recently migrated to the new Bitnami Stack, and have unresolved issues since then. One of the biggest issues was our url and email http://{ip_address} and @{ip_address} did not update to https://www.questcoffee.com.au/ and @questcoffee.com.au for all locations.

We are unable to find all locations where this is still broken, but believe some of the issues are related to this.

BUT, looking at our support tool identified issues (post migration), we have a number of issues that we would like help with. One of the most significant seems to be HTTP/1.1 302 error generated nearly every second by multiple ip address in our access logs.

Platform

AWS

bndiagnostic ID know more about bndiagnostic ID

fc2c3772-31fd-a9e2-e1ed-91cc75c661c9

bndiagnostic output

? Apache: Found possible issues
? Resources: Found possible issues
https://docs.bitnami.com/general/apps/wordpress/troubleshooting/debug-errors-apache/
https://docs.bitnami.com/installer/faq/linux-faq/administration/increase-memory-linux/

bndiagnostic was not useful. Could you please tell us why?

The tool could not find any issue

Describe your issue as much as you can

(migrated from community.bitnami.com)

Got an email saying that my cert was revoked. How do i fix this?

Do i just run sudo /opt/bitnami/bncert-tool?

with the following setting?:

Enable HTTP to HTTPS redirection [Y/n]: y
Enable non-www to www redirection [Y/n]: y
Enable www to non-www redirection [y/N]: n

Platform

AWS

bndiagnostic ID know more about bndiagnostic ID

a18c65cc-6e39-492f-6109-87c2944a340c

bndiagnostic output

? Apache: Found possible issues
? Connectivity: Found possible issues
? Resources: Found possible issues
https://docs.bitnami.com/general/apps/wordpress/troubleshooting/debug-errors-apache/
https://docs.bitnami.com/general/faq/administration/use-firewall/

bndiagnostic was not useful. Could you please tell us why?

Unable to resolve SSL issue.

Describe your issue as much as you can

(migrated from community.bitnami.com)

Hello Bitnami Support -

Having issues revoking and renewing my SSL certificate.

Here’s what I’ve done so far:

Tried using the sudo /opt/bitnami/bncert-tool to renew, without luck.

Followed the “Manually Revoking An Existing Certificate (approach A)” using the instructions here: https://docs.bitnami.com/ibm/how-to/understand-bncert/ 7.

Revoked the certificates using sudo /opt/bitnami/letsencrypt/lego --path /opt/bitnami/letsencrypt --tls --email=EMAIL --domains=DOMAIN revoke, where I updated EMAIL and DOMAIN, obviously.

This command said something to the effect of the certificates couldn’t be revoked because they were already revoked. Good, I thought… so I tried:

Using the sudo /opt/bitnami/bncert-tool to renew, went through the process successfully.

Still an SSL error on the site.

Tried deleting the cert files in /opt/bitnami/letsencrypt/certificates, but after I did that when I tried to run sudo /opt/bitnami/bncert-tool I received this error:

Bitnami installation directory

Please type a directory that contains a Bitnami installation. The default
installation directory for Linux installers is a directory inside /opt.

Bitnami installation directory [/opt/bitnami]:

Describe your issue as much as you can

(migrated from community.bitnami.com)

Hi, I’m trying to run a php file that executes a python script from a webpage in an AWS Lightsail VM. The PHP executes successfully from terminal, but fails when running from the webpage with a button. Research indicates allocating permissions to the Apache user. I edited the sudoers file for this, but did not solve.

Response

Hi,

That’s not a Bitnami-related question but a coding/administration one and we do not provide this kind of support. We suggest you ask in a admin-related question like Server Fault to get more information about how to troubleshoot this error.

https://serverfault.com/ 1

Thanks

Describe your suggestion as much as you can

I have issues with bnconfig. When I try this command
/opt/bitnami/wordpress$ sudo ./bnconfig … machine_hostname tanamtech.shop
I got this
sudo: ./bnconfig: command not found.

Any idea what is wrong?

Platform

AWS

bndiagnostic ID know more about bndiagnostic ID

6e8c4466-2f99-d419-0356-9ae65a7923d9

bndiagnostic output

? Apache: Found possible issues
? Resources: Found possible issues
? Php: Found possible issues
https://docs.bitnami.com/general/apps/wordpress/administration/use-pagespeed/#disable-pagespeed
https://docs.bitnami.com/general/apps/wordpress/troubleshooting/debug-errors-apache/
https://docs.bitnami.com/bch/apps/moodle/troubleshooting/deny-connections-bots-apache/
https://docs.bitnami.com/installer/faq/linux-faq/administration/increase-memory-linux/
https://docs.bitnami.com/general/apps/wordpress/configuration/configure-phpfpm-processes/

bndiagnostic was not useful. Could you please tell us why?

I do not know how to perform the changes explained in the documentation

Describe your issue as much as you can

(migrated from community.bitnami.com)

Space is not maxxed out, shows free available RAM but continues to randomly crash. Trying to solve this has made me go crazy.

Platform

AWS

bndiagnostic ID know more about bndiagnostic ID

a15a3286-82fa-31bb-90e6-b9b6de93cf46

bndiagnostic output

No response

bndiagnostic was not useful. Could you please tell us why?

It doesnt give any information about smtp error, I have also debugged the logs to see the problem, but no luck.

Describe your issue as much as you can

Hello,

I have gone through all of the SMTP configurations.

Our EC2 server sends email with SMTP information provided by AWS SES without any problem as I have tested it using a php script.

I have also tried to debug the problem in the logs of both canvas and apache2 however no luck.

Also it is so strange and I find this by luck, (it was never mentioned anywhere):
https://stackoverflow.com/questions/52380448/not-able-to-deliver-the-mail-in-canvas-lms-what-configuration-setting-i-am-miss

and I have enabled this.

Do I have to install a stmp sender like “sendemail” and configure it ? Can you point out us to find out the problem I am sure other people will benefit for this.

Here is my outgoing yml (i have also tried lots of other variations):

production:
address: “[email-smtp.us-east-1.amazonaws.com](http://email-smtp.us-east-1.amazonaws.com/)”
port: “587”
delivery_method: “smtp”
#enable_starttls_auto: false
user_name: “AK…O”
password: “B…a”
authentication: “login” # plain, login, or cram_md5
domain: “online…org”
outgoing_address: “canvas@…org”
default_name: “Instructure Canvas”

Thanks
A cross reference to bitnami support url :
https://community.bitnami.com/t/canvaslms-cannot-send-email-using-aws-ses/106437/3

Platform

Other

bndiagnostic ID know more about bndiagnostic ID

20211107-081349-25512

bndiagnostic output

bndiagnostic was not useful. Could you please tell us why?

It's an issue related to Bitnami Support Tool.

Describe your issue as much as you can

(migrated from community.bitnami.com)

The support bundle file was successfully created, but the automatic upload to Bitnami servers failed. You will need to upload it to your Bitnami Support ticket manually. Please locate the following file in your file browser or in your terminal: /tmp/bitnami-lampstack-info-20211107-081349-25512.zip Exercise caution when uploading the resulting support bundle to public sites as it contains detailed diagnostic information.

Describe your issue as much as you can

Hello! I'm an engineer working at Let's Encrypt, the certificate authority that Bitnami uses to issue certificates.

Recently, we've been noticing bursts of errors as tens of thousands of clients around the world try to connect all at nearly the same instant, within a few seconds of 00:00 UTC (midnight), exceeding our maximum instantaneous ability to handle those api requests.

I've been revewing logs and other data to identify the source of these bursts. They are coming from clients identifying as lego-cli, and based on some investigation of hostnames and HTTP(s) servers, appear to be running common web applications like Wordpress, and are running primarily on the major cloud providers: AWS, GCP, and Azure. Notably, I've seen the name "bitnami" reoccuring in several hostnames. All of this leads me to suspect that this spike is caused by Bitnami.

I've set up a wordpress with bitnami (a very slick experience I might add - well done!) and verified that when I run the "bncert-tool", it adds a cronjob to the bitnami user which runs lego on a "0 0 * * *" schedule.

We would greatly appreciate it if the bncert-tool could be updated to instead choose a random hour and minute for each instance's renewal cron to run. That would spread the load out more evenly, which will make your product more reliable since right now a fraction of renewals will fail due to overload. In addition, we've also asked the lego-cli upstream project to add a random delay which once tagged into a release, will also help spread load throughout the minute, since generally cron job specifications are at minute granularity only.

If this isn't an appropriate venue for this request, please feel free to direct me elsewhere, or I'm available at [email protected] if any bitnami developers would rather communicate over email about the details and request here.

Thank you in advance!

Name and Version

3.2.4

What steps will reproduce the bug?

Error: Apache shutdown unexpectedly.
10.55.02 PM [Apache] This may be due to a blocked port, missing dependencies,
10.55.02 PM [Apache] improper privileges, a crash, or a shutdown by another method.
10.55.02 PM [Apache] Press the Logs button to view error logs and check
10.55.02 PM [Apache] the Windows Event Viewer for more clues
10.55.02 PM [Apache] If you need more help, copy and post this
10.55.02 PM [Apache] entire log window on the forums

Are you using any custom parameters or values?

No response

What is the expected behavior?

What do you see instead?

Additional information

No response

Platform

AWS

bndiagnostic ID know more about bndiagnostic ID

ef8fa62c-af15-6f6a-ba53-e80dfb26654e

bndiagnostic output

No response

bndiagnostic was not useful. Could you please tell us why?

The suggested guide doesn't clarify the issue

Describe your issue as much as you can

Currently, my website is running in WordPress.
The website is running completely fine from its DNS URL(https://webgorkha.com/) but when the URL is changed to https://webgorkha.com/wp-admin/. The issue is seen as :
This page isn’t workingwebgorkha.com is currently unable to handle this request.
HTTP ERROR 500

Platform

Azure

bndiagnostic ID know more about bndiagnostic ID

b89c3fa7-dfd2-b990-5f2e-46bbbe7516f9

bndiagnostic output

? Apache: Found possible issues
? Resources: Found possible issues
https://docs.bitnami.com/general/apps/wordpress/troubleshooting/debug-errors-apache/
https://docs.bitnami.com/installer/faq/linux-faq/administration/increase-memory-linux/

bndiagnostic was not useful. Could you please tell us why?

I do not know how to perform the changes explained in the documentation

Describe your issue as much as you can

(migrated from community.bitnami.com)

1. Create a "Open edX packaged by Bitnami " resource in Microsoft Azure
2. Wait till the VM is ready
3. Connect to this host by a SSH connection to access admin page. I’m using PuTTY.

Now, I have a host at: 20.205.7.41. It seems that any login related request I send to the host is returned “403 forbidden”, both normal user and admin (I used the username & password returned from the command: $ sudo cat /home/bitnami/bitnami_credentials), even if I register a new account, then I can’t be able to log into that account.
(I haven’t made any modifications to the source code yet)