genesyscloudblueprints Goto Github PK
Name: Genesys Cloud Blueprints
Type: Organization
Bio: Source projects for blueprints found on the Genesys Cloud Developer Center
Twitter: GenesysCloudDev
Genesys Cloud Blueprints's Projects
agent-joins-or-leaves-open-messaging-blueprint
This Genesys Cloud Blueprint provides a solution for sending webhook notifications when an agent joins or leaves an Open Messaging conversation, using Process Automation and Data Actions. All the components in this solution can be deployed using Terraform, and the Terraform Genesys Cloud CX as Code provider.
agent-monitoring-app-blueprint
Vue.js application using the Genesys Cloud Javascript SDK to build a custom Agent monitoring application.
agent-rewards-external-metrics-blueprint
The goal of this blueprint is to survey a customer after their interaction with an agent and, if their experience was positive, offer to the agent a reward of the customer’s choice. This action empowers the customer to thank the agent in a tangible way, builds customer loyalty between the customer and the brand, and of course rewards great agents.
agent-welcome-greeting
Agent welcome greeting blueprint
analytics-detail-record-metrics-blueprint
This Genesys Cloud Developer Blueprint demonstrates how to retrieve conversation data via the analytics API
angular-app-with-genesys-cloud-sdk
Develop an Angular App which uses the Genesys Cloud Platform SDK.
ani-blacklist
Phone number blacklist
architect-flow-public-api-blueprint
This Genesys Cloud Developer Blueprint provides an example of how to integrate a public API call into an Architect flow
automated-callback-blueprint
Blueprint to configure automated callbacks by using data actions to add numbers to an always-running outbound dialing campaign
aws-eventbridge-analytics-detail-events-blueprint
This Blueprint provides an example of a complete terraform configuration that creates a Genesys Cloud Event Bridge integration and writes events from the integration into S3
aws-eventbridge-oauth-client-delete-blueprint
A lambda function that responds to OAuth client delete events from event bridge and creates a pager duty incident
aws-eventbridge-user-presence-update-blueprint
A lambda function that responds to user presence updates from event bridge and writes the updated presence to dynamo
aws-lex-kendra
Example on how to use AWS Lex and Kendra with Genesys Cloud
blueprint-template
This repository is used a basic template for creating blueprint repositories
bot-connector-for-ms-power-virtual-agent
This Genesys Cloud Developer Blueprint provides a sample of using Genesys Bot Connector with a Microsoft Power Virtual Agent
case-resolution-gamification-blueprint
This blueprint demonstrates how to build a Gamification integration between Genesys Cloud and Salesforce. The goal is to have Salesforce automatically invoke the GC Gamification API every time a user closes a case.
chat-assistant-blueprint
The Chat Assistant actively listens to the chat interaction and suggest responses based on keywords.
chat-translator-blueprint
The Chat Translator uses AWS Translate service to automatically translate everything in the chat window in real-time, including canned responses.
conversation-model-to-sql-blueprint
Provides an example of how to design an SQL database for storing JSON data from the POST /api/v2/analytics/conversations/details/query endpoint.
conversation-mos-score-dashboard-blueprint
This blueprint demonstrates how to integrate a Genesys Cloud API into Prometheus and Grafana
cx-as-code-cicd-gitactions-blueprint
This Genesys Cloud Developer Blueprint demonstrates how to integrate CX as Code into a CI/CD pipeline
deploy-webchat-chatbot-with-lambda-blueprint
This blueprint demonstrates how to build a webchat-based chatbot using a Genesys Cloud Architect botflow, Data Action and AWS Lambda
deploy-webmessaging-chatbot-with-lambda-blueprint
This blueprint demonstrates how to build a web messaging-based chatbot using a Genesys Cloud Architect botflow, Data Action and AWS Lambda
design-architect-flow-data-actions-for-resiliency
This Genesys Cloud Developer Blueprint provides instructions on how: to explore various data action failure scenarios and how to handle them
dialogflow-rapid-response-virtual-agent-blueprint
This Genesys Cloud Developer Blueprint provides instructions for building a rapid response voice and chat bot for Genesys Cloud using Google DialogFlow
digital-messaging-translator-blueprint
The Digital Messaging Translator uses AWS Translate service to automatically translate everything in the interaction window in real-time, including canned responses. This supports both web chat and web messaging interactions.
dr-fallback-ivr
This blueprint demonstrates how to create a resilient IVR that will use emergency groups and callbacks to allow customers to route customers to voicemail in the event of an interruption in a Genesys Cloud region
dr-webmessaging-blueprint
Genesys Cloud Blueprint demonstrates how to build a disaster recovery-enabled web messaging implementation.
email-aws-comprehend-blueprint
This Genesys Cloud Developer Blueprint provides instructions on how to setup an email flow with CX as Code
email-translator-blueprint
The Email Translator uses AWS Translate service to automatically translate everything in the email body in real-time.
Recommend Projects
-
React
A declarative, efficient, and flexible JavaScript library for building user interfaces.
-
Vue.js
🖖 Vue.js is a progressive, incrementally-adoptable JavaScript framework for building UI on the web.
-
Typescript
TypeScript is a superset of JavaScript that compiles to clean JavaScript output.
-
TensorFlow
An Open Source Machine Learning Framework for Everyone
-
Django
The Web framework for perfectionists with deadlines.
-
Laravel
A PHP framework for web artisans
-
D3
Bring data to life with SVG, Canvas and HTML. 📊📈🎉
-
Recommend Topics
-
javascript
JavaScript (JS) is a lightweight interpreted programming language with first-class functions.
-
web
Some thing interesting about web. New door for the world.
-
server
A server is a program made to process requests and deliver data to clients.
-
Machine learning
Machine learning is a way of modeling and interpreting data that allows a piece of software to respond intelligently.
-
Visualization
Some thing interesting about visualization, use data art
-
Game
Some thing interesting about game, make everyone happy.
Recommend Org
-
Facebook
We are working to build community through open source technology. NB: members must have two-factor auth.
-
Microsoft
Open source projects and samples from Microsoft.
-
Google
Google ❤️ Open Source for everyone.
-
Alibaba
Alibaba Open Source for everyone
-
D3
Data-Driven Documents codes.
-
Tencent
China tencent open source team.