genesyscloudblueprints / agent-rewards-external-metrics-blueprint Goto Github PK
View Code? Open in Web Editor NEWThe goal of this blueprint is to survey a customer after their interaction with an agent and, if their experience was positive, offer to the agent a reward of the customer’s choice. This action empowers the customer to thank the agent in a tangible way, builds customer loyalty between the customer and the brand, and of course rewards great agents.
License: MIT License