genesyscloudblueprints Goto Github PK

email-aws-comprehend-blueprint

This Genesys Cloud Developer Blueprint provides instructions on how to setup an email flow with CX as Code

email-translator-blueprint

The Email Translator uses AWS Translate service to automatically translate everything in the email body in real-time.

enhanced-status-syncing-with-salesforce-service-cloud-voice

This is a blueprint for a new feature called enhanced status syncing. Out of the box, the package provides high level status management. This blueprint will show a way to provide more detailed status mapping between Genesys Cloud and Salesforce Omni-Channel.

facebook-ivr-deflection-blueprint

This Genesys Cloud Developer Blueprint provides instructions for deflecting voice calls from an IVR to Facebook Messenger

filamentai-connecting-enterprise-bot-manager-blueprint

This Genesys Cloud Developer Blueprint provides instructions on how to connect EBM (Enterprise Bot Manager) Chat Bots with Genesys Cloud, facilitating handover from chatbot to a human agent at appropriate points within a conversation

gc-notifications-in-slack

This Genesys Cloud Developer Blueprint explains how to setup Genesys Cloud and Slack to send one way alerts from Genesys Cloud to Slack as Slack chat messages.

gc-presence-update-from-ms-teams

As a GC Admin, I want the ability to trigger a presence update in Genesys Cloud from Microsoft Teams.

genesys-birch-assist-blueprint

Genesys Birch Assist Blueprint

genesys-cloud-call-park

As a Telephony Admin, I want the ability for my agents to park a call to be retrieved on another phone.

genesys-cloud-event-streaming-blueprint

This project and blueprint enables Genesys Cloud customers to take a sample of Analytical Detail Events and Conversation Events from Genesys Cloud and expose the data to a customer's AWS. From there, using the provided example lambda, customers can send the data to other orchestration or customer support services, and analyse the data.

genesys-cloud-for-salesforce-sdk-dnclist-example

Blueprint that uses the Genesys Cloud for Salesforce SDK to add the primary phone number of a Salesforce Contact to a Genesys Cloud Do Not Contact (DNC) list.

genesyscloud-blueprint-linter-results

Collects and displays the linter results of all Genesys Cloud Blueprints

genesyscloud-data-adobe-experience-platform-blueprint

This blueprint demonstrates how to create lambdas and services that enable relevant data in Genesys Cloud to be ingested and processed by the Adobe Experience Platform.

genesyscloud-eventbridge-eventgrid-blueprint

This blueprint demonstrates how to build a proxy in AWS EventBridge that will relay events from Genesys Cloud EventBridge to Azure EventGrid. This blueprint uses CX as Code to deploy all of the Genesys Cloud, AWS, and Azure components to implement this solution.

ionic-mobile-open-messaging-blueprint

This blueprint gives an example of how you can leverage the Genesys Open Messaging API to develop a simple bidirectional chat between a customer and a call center agent.

lambda-premise-blueprint

Blueprint to configure a connection between a Lambda instance in a VPC and on-premises Genesys components

limitless-flows-blueprint

This is a partner blueprint from limitless. Becky Powell is the main point of contact on this blueprint.

messenger-authentication-okta-integration-blueprint

This blueprint demonstrates how to integrate web messenger with OKTA to perform SSO integration

microsoft-teams-blueprint

Blueprint for setting up Genesys Cloud and Microsoft 365 to provide a meeting scheduling solution

mobilesdk-sample-android

This blueprint shows how to use Mobile SDK in Android.

mobilesdk-sample-ios

This blueprint shows how to use Mobile SDK in iOS.

move-voicemail-to-s3-blueprint

This blueprint demonstrates this functionality by moving newly created voicemails from Genesys Cloud to AWS S3. While this is a simple use case, the principles here are transferable to other APIs that require a user context.

open-messaging-blueprint

org-chart-explorer

An example implementation using Genesys Cloud User APIs to traverse user hierarchy in an org chart experience and export the displayed user data

partial-transcription-blueprint

This blueprint demonstrates how to utilize partial transcription notifications in the context of an integrated client application.

pexip-genesys-agent-blueprint

process-participant-attributes-event-triggers-blueprint

This Blueprint demonstrates how to save participant attributes to a third-party database through the use of event triggers

react-app-with-genesys-cloud-sdk

A react app written in typescript with genesys cloud javascript sdk integration

salesforce-dashboards-with-gc-analytics-blueprint

schedule-callback-via-script

Blueprint that adds a scheduled callback via Script