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send-email-notification-when-outbound-message-fails-blueprint

Send agentless email notification upon outbound message delivery failed

send-message-transcript-by-email

This blueprint shows how to send message transcripts to customer via email.

set-emergency-group-lambda-blueprint

This Genesys Cloud Developer blueprint demonstrates how to trigger an AWS Lambda function from a Genesys Cloud data action in order to properly enable an emergency group, and how to deploy all of this infrastructure using Terraform and CX as Code.

simple-ivr-deploy-with-cx-as-code-blueprint

This Genesys Cloud Developer Blueprint demonstrates how to setup a simple IVR using Archy and CX as Code

slack-open-messaging-blueprint

This blueprint demonstrates how to integrate Slack with Genesys Cloud via the Genesys Cloud Open Messaging API

sms-followup-on-missed-callback-blueprint

This blueprint demonstrates how to send an automated message to a customer when an Agent fails to reach them during a Callback.

survey-sms-delivery-blueprint

terminate-voice-calls-with-no-queue

This Genesys Cloud Developer Blueprint explains how to setup Genesys Cloud to terminate any outbound call that is not made on behalf of a queue. Agents making these type of calls will be notified via email and each outbound call will also be tracked in a GC Collaborate Chat room for supervisor monitoring.

trunk-selection-prefix

Trunk Selection Prefix

update-gc-presence-on-communicate-call-activity-blueprint

This Genesys Cloud blueprint explains how to set up Genesys Cloud to update a Genesys Cloud user's presence to “Busy” when they join a Communicate (Non-ACD or PBX) voice call

update-ms-teams-presence-from-inbound-interaction-trigger-blueprint

This Genesys Cloud Developer Blueprint explains how to set up Genesys Cloud and Microsoft Azure Active Directory for a Genesys Cloud agent's Microsoft Teams presence to be updated upon the start and end of an inbound Genesys Cloud voice interaction. When an architect workflow receives an inbound interaction, a Microsoft Graph API call will be sent to the Teams user associated with the Genesys Cloud agent assigned to the interaction. The Teams user's presence will be set to 'Do Not Disturb' when the voice interaction begins. When the interaction ends, the MS Teams user will be returned to 'Available'.

update-ms-teams-user-presence-blueprint

Update MS Teams User Presence upon a Genesys Cloud user presence update.

update-zoom-presence-from-inbound-interaction-trigger-blueprint

This Genesys Cloud Developer Blueprint explains how to set up Genesys Cloud and Zoom for a Genesys Cloud agent's Zoom presence to be updated upon the start and end of an inbound Genesys Cloud voice interaction. When an architect workflow receives an inbound interaction, a Zoom API call will be sent to the Zoom user associated with the Genesys Cloud agent assigned to the interaction. The Zoom user's presence will be set to 'On a Call' when the voice interaction begins. When the interaction ends, the Zoom user will be returned to 'Available'.

usage-api-blueprint

Use the Genesys Cloud CLI to query API usage then integrate the data with AWS S3/Athena.

using-script-to-alert-on-inactivity-blueprint

This Genesys Cloud Developer Blueprint explains how to integrate a small web app using a Script to provide a notification when a conversation has been opened for a long time without activity

voice-survey-blueprint

vonage-sms-api-blueprint

vonage-video-blueprint

Blueprint to enable integration between Genesys Cloud and Vonage Video.

web-messaging-chatbot-with-knowledge-base

web-messaging-triage-bot-blueprint

This Genesys Cloud Developer blueprint demonstrates how to set up Genesys Cloud to enable a triage bot for web messaging.

webmessaging-chatbot-that-differentiates-on-and-off-hour-schedules

A Genesys Cloud Developer Blueprint that demonstrates how to build an architect flow that evaluates a schedule, builds and routes to a chatbot which stores information about a customer and transfers the information to an agent using a script.

wfm-hris-blueprint

This Genesys Cloud Developer blueprint explains and demostrates how to set up Genesys Cloud to enable WFM integration with HRIS, which provides WFM with employee time-off balance information and inserts time-off requests into HRIS.

zoom-meetings-sms-blueprint

This Genesys Cloud Developer Blueprint explains how to set up Genesys Cloud and Zoom for agents to schedule a meeting with customers using Zoom. The agents can now directly schedule a Zoom meeting from Genesys Cloud. Genesys Cloud automatically sends an SMS message with the meeting URL to the customer and also opens the Zoom for the agent. The call can be either inbound or outbound as long it is in a queue.