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jromero2k avatar jromero2k commented on July 19, 2024

seriously, I think it's self evident what a bad UX is this: you're using Signal, then the yellow box pops up and suddenly all your chats are gone without recourse and there's no way to bring them back. Makes no sense

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scottnonnenberg-signal avatar scottnonnenberg-signal commented on July 19, 2024

@jromero2k I'm sorry that's happening to you - that doesn't sound like intended behavior, not at all. If you re-link to the same phone, your conversations and messages should be kept around. And your Desktop should only auto-unlink if it hasn't been used in about 30 days.

Please provide a debug log (View -> Debug Log) and we we can make sure this doesn't happen in the future. If you're not comfortable providing that here, you can send it to [email protected]!

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jromero2k avatar jromero2k commented on July 19, 2024

OK, I relinked and I'll wait in case it happens again. Thanks

And no, Desktop Signal is constantly used. Maybe the issue is caused by somehow losing/not being able to read the local data (that would explain the "Auto-download updates" setting resetting and the loss of chat logs.) Will have to wait and see

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jromero2k avatar jromero2k commented on July 19, 2024

[email protected]

Unlinked again, sent debuglog.txt to the quoted email

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scottnonnenberg-signal avatar scottnonnenberg-signal commented on July 19, 2024

@jromero2k We just released 7.2.1, which should prevent the auto-unlink behavior. Please update and let us know what you see!

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jromero2k avatar jromero2k commented on July 19, 2024

OK, thanks! I will update and report if I find trouble again.

An old peeve of mine is that you rarely mention any useful fixes in the Release Notes.

eg, see 7.2.1 Release Notes:

"Thanks to the performance improvements in this release, opening large group chats is faster than ever. If you're in a group with several hundred people that likes to debate the existence of parallel universes, you now live in a timeline where it takes a lot less time to show the timeline of people talking about timelines."

No mention of a potentially serious bug being fixed. Not cool, imho

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