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StephenCWills avatar StephenCWills commented on May 25, 2024

Your user account probably has not been assigned any roles under the Settings > Users page. You would need to have someone with the Administrator role add your user account to the system and assign an appropriate role.

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pietropau avatar pietropau commented on May 25, 2024

My user account is in the administrators group, it's too slow and remains in loading status.

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ritchiecarroll avatar ritchiecarroll commented on May 25, 2024

Does another web browser like Chrome have the same issue?

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pietropau avatar pietropau commented on May 25, 2024

explorer and chorme, windows reports this error:
Netlogon has failed an authentication request of account xxxxx in domain PROCESSO. The request timed out before it could be sent to domain controller \DCPCNC02.processo.prv in domain PROCESSO. This is the first failure. If the problem continues, consolidated events will be logged about every 30 minutes. Please see http://support.microsoft.com/kb/2654097 for more information

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ritchiecarroll avatar ritchiecarroll commented on May 25, 2024

Looks like this is an authentication issue - is the remote machine on the same domain as the computer hosting the openHistorian?

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pietropau avatar pietropau commented on May 25, 2024

Yes same domain.

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pietropau avatar pietropau commented on May 25, 2024

i found this error in openhistorian error.log

_

(Outer Exception)
Date and Time: 3/29/2017 3:23:45 PM
Machine Name: WAECNC02
Machine IP: fe80::1569:ddd7:9eb1:b2d8%21
Machine OS: Microsoft Windows NT 6.2.9200.0

Application Domain: openHistorian.exe
Assembly Codebase: C:/Program Files/openHistorian/openHistorian.exe
Assembly Full Name: openHistorian, Version=2.0.415.0, Culture=neutral, PublicKeyToken=null
Assembly Version: 2.0.415.0
Assembly Build Date: 10/3/2016 12:47:08 AM
.Net Runtime Version: 4.0.30319.42000

Exception Source: System
Exception Type: System.Security.Authentication.AuthenticationException
Exception Message: A call to SSPI failed, see inner exception.
Exception Target Site: EndProcessAuthentication

---- Stack Trace ----
System.Net.Security.NegoState.EndProcessAuthentication(result As IAsyncResult)
openHistorian.exe: N 2256837
GSF.Communication.TlsServer.ProcessIntegratedSecurityAuthentication(asyncResult As IAsyncResult)
openHistorian.exe: N 00199

(Outer Exception)
Date and Time: 3/29/2017 3:23:45 PM
Machine Name: WAECNC02
Machine IP: fe80::1569:ddd7:9eb1:b2d8%21
Machine OS: Microsoft Windows NT 6.2.9200.0

Application Domain: openHistorian.exe
Assembly Codebase: C:/Program Files/openHistorian/openHistorian.exe
Assembly Full Name: openHistorian, Version=2.0.415.0, Culture=neutral, PublicKeyToken=null
Assembly Version: 2.0.415.0
Assembly Build Date: 10/3/2016 12:47:08 AM
.Net Runtime Version: 4.0.30319.42000

Exception Source:
Exception Type: System.Exception
Exception Message: Unable to authenticate connection to client [::1]: A call to SSPI failed, see inner exception.

---- Stack Trace ----

[3/29/2017 3:58:27 PM] (Inner Exception)
(Inner Exception)
Date and Time: 3/29/2017 3:58:27 PM
Machine Name: WAECNC02
Machine IP: fe80::1569:ddd7:9eb1:b2d8%21
Machine OS: Microsoft Windows NT 6.2.9200.0

Application Domain: openHistorian.exe
Assembly Codebase: C:/Program Files/openHistorian/openHistorian.exe
Assembly Full Name: openHistorian, Version=2.0.415.0, Culture=neutral, PublicKeyToken=null
Assembly Version: 2.0.415.0
Assembly Build Date: 10/3/2016 12:47:08 AM
.Net Runtime Version: 4.0.30319.42000

Exception Source:
Exception Type: System.ComponentModel.Win32Exception
Exception Message: No authority could be contacted for authentication

---- Stack Trace ----

(Outer Exception)
Date and Time: 3/29/2017 3:58:27 PM
Machine Name: WAECNC02
Machine IP: fe80::1569:ddd7:9eb1:b2d8%21
Machine OS: Microsoft Windows NT 6.2.9200.0

Application Domain: openHistorian.exe
Assembly Codebase: C:/Program Files/openHistorian/openHistorian.exe
Assembly Full Name: openHistorian, Version=2.0.415.0, Culture=neutral, PublicKeyToken=null
Assembly Version: 2.0.415.0
Assembly Build Date: 10/3/2016 12:47:08 AM
.Net Runtime Version: 4.0.30319.42000

Exception Source: System
Exception Type: System.Security.Authentication.AuthenticationException
Exception Message: A call to SSPI failed, see inner exception.
Exception Target Site: EndProcessAuthentication

---- Stack Trace ----
System.Net.Security.NegoState.EndProcessAuthentication(result As IAsyncResult)
openHistorian.exe: N 2256837
GSF.Communication.TlsServer.ProcessIntegratedSecurityAuthentication(asyncResult As IAsyncResult)
openHistorian.exe: N 00199

(Outer Exception)
Date and Time: 3/29/2017 3:58:27 PM
Machine Name: WAECNC02
Machine IP: fe80::1569:ddd7:9eb1:b2d8%21
Machine OS: Microsoft Windows NT 6.2.9200.0

Application Domain: openHistorian.exe
Assembly Codebase: C:/Program Files/openHistorian/openHistorian.exe
Assembly Full Name: openHistorian, Version=2.0.415.0, Culture=neutral, PublicKeyToken=null
Assembly Version: 2.0.415.0
Assembly Build Date: 10/3/2016 12:47:08 AM
.Net Runtime Version: 4.0.30319.42000

Exception Source:
Exception Type: System.Exception
Exception Message: Unable to authenticate connection to client [::1]: A call to SSPI failed, see inner exception.

---- Stack Trace ----

_

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ritchiecarroll avatar ritchiecarroll commented on May 25, 2024

Is IPv6 enabled? Maybe we should try restricting access to IPv4...

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ritchiecarroll avatar ritchiecarroll commented on May 25, 2024

I found this article that may be related:
http://windowsitpro.com/windows/resolve-performance-problems-associated-authentication-scaling

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ritchiecarroll avatar ritchiecarroll commented on May 25, 2024

Note the message in the log No authority could be contacted for authentication - here's a troubleshooting guide from Microsoft for diagnosing NTLM authentication issues:
https://blogs.technet.microsoft.com/askpfeplat/2014/01/12/quick-reference-troubleshooting-diagnosing-and-tuning-maxconcurrentapi-issues/

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pietropau avatar pietropau commented on May 25, 2024

resolved, IE configuration issue.

ie

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ritchiecarroll avatar ritchiecarroll commented on May 25, 2024

By turning off or on?

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pietropau avatar pietropau commented on May 25, 2024

off

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