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znuny4otrs-quickclose's Introduction

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Build status

Znuny-QuickClose

Feature List

This package add the "quick close" feature in the ticket action menu and to the 'M' and 'L' view of the queue, service and status views. You can close a ticket without having to leave a note.

Prerequisites

  • Znuny 7.0

Installation

Download the package and install it via admin interface -> package manager.

Configuration

See the available setting in the System Configuration:

Core::Znuny::QuickClose

An optional article can be configured which will be added to the closed ticket.

The action AgentTicketZnunyQuickClose is available for ACLs.

Download

Download the latest version.

Contributors

  • Thanks @sjoerddebruin for the dutch translation!
  • Thanks @rsnakin for synchronization between otrs5 and otrs6!

Commercial Support

For this extension and for Znuny in general visit www.znuny.com. Looking forward to hear from you!

Enjoy!

Your Znuny Team!

www.znuny.com

znuny4otrs-quickclose's People

Contributors

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znuny4otrs-quickclose's Issues

German translation ("erfolgreich schließen")

Hmm, are you sure "erfolgreich schließen" is the best translation of "Quick Close"? "Erfolgreich geschlossen" ("Closed Successful") is one of the default ticket states, but "Quick Close" could just as well be associated with a different state, in which case the current translation seems somewhat misleading to me. How about "sofort schließen", "ohne Notiz schließen" (both even shorter) or ""ohne Begründung schließen"?

Bug - The link to the latest version returns the old version (6.4.1)

Environment

  • Framework version: 6.5.1

Expected behavior

Link https://addons.znuny.com/api/addon_repos/public/2401/latest return latest version.

Actual behavior

Link returns 6.4.1 version.

How to reproduce

$ /opt/otrs/bin/otrs.Console.pl Admin::Package::Install https://addons.znuny.com/api/addon_repos/public/2401:latest
Installing package...
ERROR: OTRS-otrs.Console.pl-Admin::Package::Install-10 Perl: 5.32.1 OS: linux Time: Mon Apr 10 16:31:27 2023

 Message: Sorry, can't install/upgrade package, because the framework version required by the package (6.4.x;) does not match your Framework (6.5.1)!

or

$ wget -qO - https://addons.znuny.com/api/addon_repos/public/2401/latest | egrep "<Version|<Framework"
    <Version>6.4.1</Version>
    <Framework>6.4.x</Framework>

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