znuny / itsmconfigurationmanagement Goto Github PK

Environment

• Znuny version: 7.0.14
• Database: (PostgreSQL 14.10)

Description

When attempting to update Dynamic Fields of type CONFIG ITEM (DROPDOWN) through the REST API, the operation fails with an error message. Tested with TicketUpdate and TicketCreate Endpoints

Error Message

{"Error":{"ErrorCode":"TicketCreate.InvalidParameter","ErrorMessage":"TicketCreate: DynamicField->Value parameter is invalid!"}}

Steps to Reproduce

1. Attempt to update a ticket's Dynamic Field of type CONFIG ITEM (DROPDOWN) via the REST API.
2. Use the standard API call format for updating Dynamic Fields.
3. Observe the error response as shown above.
   Expected Behavior: The API should successfully update the Dynamic Field of type CONFIG ITEM (DROPDOWN) and return a success response.

Actual Behavior

The API returns an error response indicating an invalid parameter, despite using the correct format for the API call.

Problem description:
I'm using ZNUNY 6.5.2 version and I have a lot of CI which have linked thousands tickets (open and closed).
It is a problem now because when I would like to open CI page I have to wait a few minutes when page open (bacuse all linked tickets propably have to be taken from DB, generate and show in web gui).

Solution:
is it possible to add paging feature in CI section like it is in other places (for examples in dashboard - "Shown Tickets" per page) with limit how many linked tickets should appear in one page). Next quastion, is it possible to have the same settings which are for linked tickets in tickets view which give possibility to show only tickets with statuses which we want ?

LinkObject::IgnoreLinkedTicketStateTypes - now this settings doesn't work in CMDB in CI page. This settings works only in Tickets view - AgentTicketZoom)

Kind Regards,
rl0infeck