faq's Introduction

Znuny

Znuny is a continuation of the ((OTRS)) Community Edition (version 6.0.30) which was declared end of life (EOL) at the end of December 2020.

The primary goal for this project is to provide a maintained and stable version of the well known ticket system and improve it with new features.

The second goal is to reestablish a connection to the community.

License

The project is distributed under the GNU General Public License (GPL v3) - see the accompanying COPYING file for general license information. If you need more details you can have a look here.

Documentation

You can find documentation here. The source code of Znuny is publicly available on GitHub.

You want to get in touch?

Software requirements

Operating system

Linux (Debian or Red Hat preferred)
Perl 5.16.0 or higher

Web server

Apache 2 + mod_perl2 or higher (recommended)
Web server with CGI support (CGI is not recommended)

Databases

MySQL 8.0 or higher
MariaDB 10.3 or higher
PostgreSQL 12.0 or higher
Oracle 19c or higher

Browsers

These browsers are NOT supported:
- Internet Explorer before version 11
- Firefox before version 31
- Safari before version 6

Vendor

This project is mainly funded by Znuny GmbH, Berlin. If you need professional support or consulting, feel free to contact us.

Znuny Website

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faq's Issues

Bug - Different behaviour on input when searching related articles

Expected behavior

When enter data and it is searched for related FAQ articles the search is performed whenever I enter a whitespace.

Actual behavior

The expected behaviour works only in the text of an article, for the subject I need to loose the focus on the input field.

How to reproduce

Steps to reproduce the behavior:

Create FAQ entries to search for
Click on New Phone Ticket
Enter a search term in the text area
See the search result
Delete the text
Enter the same text in the subject and and keep the cursor in the field.
See that no search is performed
Move the cursor out of the subject field
See the search result

Screenshots

If applicable, add screenshots to help explain your problem.

Environment

OS: n.a.
Browser: Firefox, Safari, Edge
Framework version 6.0.x / 6.3.x

Additional information

Agent and customer interface are affected.

This might be helpful - Dont appear to Agent

Hi there,

I've recently install faq addon for only internal agents purposes. After that, i start to create articles in that, but, for somehow, the "might be useful" widget dont appear me at all.
https://i.imgur.com/sQ6YKD6.jpg

Im looking for this result:
https://i.imgur.com/t2TEq1M.jpg or this https://i.imgur.com/qhlEzW8.jpg

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