Changed Callback URL

As of version 2.0, the Callback URL in Help Scout should be https://your-site.com/edd-helpscout-api/customer_info.

Easy Digital Downloads integration for Help Scout is a WordPress plugin that will show customer information right from your Help Scout dashboard.

Activating the plugin and configuring the integration will add the following information to your Help Scout dashboard:

• The name of the customer and link to the profile page in EDD
• All payments by the customer (email address must match)
• A link to resent purchase receipts
• All purchased "downloads"
• The used payment method. Links to the transaction in PayPal or Stripe.

If using the Software Licensing add-on, the following information is shown as well:

• License keys. Links to the Site Manager in Easy Digital Downloads.
• Active sites, with a link to deactivate the license for the given site.

To get this up an running, you'll need to configure a few things in WordPress and Help Scout.

1. Upload the contents of edd-helpscout.zip to your plugins directory, which usually is /wp-content/plugins/.
2. Activate the Help Scout integration for Easy Digital Downloads plugin
3. Set the HELPSCOUT_SECRET_KEY constant in your /wp-config.php file. This should be a random string of 40 characters.

Example

define( 'HELPSCOUT_SECRET_KEY', 'your-random-string-of-forty-characters!' );

1. Go to the Help Scout custom app interface.
2. Enter the following settings.

You can set the plugin in some test mode. Set HELPSCOUT_DUMMY_DATA to true and HELPSCOUT_DUMMY_DATA_EMAIL to an email address in wp-config.php to let the plugin use dummy data. You can then call https://your-site.com/edd-helpscout-api/customer_info directly and get a reply based on the value of HELPSCOUT_DUMMY_DATA_EMAIL.

The source code comes with plenty of hooks to add and change output and behavior.

You can also override section templates by hosting your own version of them under wp-content/themes/{THEME}/edd-helpscout/. E.g., copy views/orders.php to wp-content/themes/{THEME}/edd-helpscout/orders.php to change the output of the orders in Help Scout.