viacheslav-diachenko Goto Github PK

Kyiv, Kyiv City, Ukraine

Summary

Strong 20-years technical background. Experience across the following IT infrastructure technologies and IT products: physical and virtual infrastructure, servers, storage, networking, CDN, desktops, virtualization, VDI. OS: Windows/Linux. Extensive experience with ITIL framework. Confident knowledge and experience of elicitation techniques, business processes automation, consulting, and budgeting. Good knowledge of system and network security, as well as penetration testing concepts and basic techniques. Understanding of modern software development processes: Agile(Scrum/Kanban), GitFlow/GitOps, CI/CD, SDLC. Extensive experience in project management / bug tracking / service desk management with tools like Jira and Confluence. Problem-solving attitude, interpersonal, business management, and customer service skills.

Experience

ELKO Ukraine Head of IT Department April 2004 - Present (19 years 8 months) Kiev city

Technical and Strategic Ownership:

• Hold ownership over all existing technologies, the entire IT infrastructure, and all business systems within the corporate entity.
• Develop, maintain, and execute an IT strategy that aligns IT initiatives and investments with business objectives, adhering strictly to the corporate business strategy.

IT Service, Catalog, and Configuration Management:

• Oversee the company's IT Service Management (ITSM) based on ITIL principles.
• Establish and maintain an IT service catalog and CMDB, along with the appraisal of the cost of all IT services and assets.

Operational and Team Management:

• Direct operational management of L1 and L2 support agents.
• Develop KPIs and generate reports aimed at tracking the performance of the IT team.

Business Continuity and Risk Management:

• Construct and uphold Business Continuity and Disaster Recovery plans.
• Assess and manage IT-related risks.

Security and Compliance:

• Responsibility for the company's Information Security Management System (ISMS): endpoint protection, EDR, DLP, SIEM.
• Formulate and maintain security policies, including access control, physical security, antivirus protection, backup and recovery, staff training, incident response, and encryption.

Business Systems and Stakeholder Engagement:

• Collaborate with the business to understand their IT requirements and work with both local and national groups to implement solutions within the confines of the IT strategy.
• Maintain engagement and relationships with commercial stakeholders.
• Responsibility for the company’s business systems including CRM, ERP, E-commerce B2B system, BI: undertaking business requirements gathering and analysis, project registration, protection, and execution control, and close cooperation with HQ Development and Project Management teams.

Budget and Financial Accountability:

• Craft and manage the IT budget and conduct expenditure analysis.
• Hold financial accountability for all IT-related expenses.

Pharmaceutical company "Darnitsa" - Senior systems administrator, November 2002 - December 2003 (1 year 2 months)

Automobile sales centre "Shogun" - Systems Administrator, February 2002 - October 2002 (9 months)