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It would be great if this could be done ala what currently happens via crash-stats.mozilla.org. But if it's not trivially easy and can't be done quickly, we should probably just let the reporter file it has he/she see fit - what's most important is that we get a report.
Also, this is probably more important than issue 7.
Thunderbird crashes when sending email
Every time I try to send an email, the client crashes and only allow me to restart/quit. Crash report attached below.
Thunderbird: 91.9.1 (64-bit)
OS:
Distributor ID: Ubuntu
Description: Ubuntu 20.04.4 LTS
Release: 20.04
Codename: focal
Crash report:
AdapterDeviceID:0x15d8
AdapterDriverVendor: mesa/radeonsi
AdapterDriverVersion: 21.2.6.0
AdapterVendorID: 0x1002
Add-ons: langpack-es-ES%40thunderbird.mozilla.org:91.0buildid20211020014537,es-es%40dictionaries.addons.mozilla.org:3.2.6,sendlater3%40kamens.us:9.0.10,google%40search.mozilla.org:1.0,bing%40search.mozilla.org:1.0,amazon%40search.mozilla.org:1.1,chambers-en-GB%40search.mozilla.org:1.0,ddg%40search.mozilla.org:1.0,wikipedia%40search.mozilla.org:1.0,thunderbird-compact-dark%40mozilla.org:1.2,langpack-en-GB%40thunderbird.mozilla.org:91.0buildid20220520005021,langpack-en-CA%40thunderbird.mozilla.org:91.0buildid20220520005021
AvailablePageFile: 0
AvailablePhysicalMemory: 20408860672
AvailableSwapMemory: 2147479552
AvailableVirtualMemory: 25303691264
BuildID: 20220520005021
ContentSandboxCapabilities: 119
ContentSandboxCapable: 1
ContentSandboxLevel: 0
CrashTime: 1653913066
DOMIPCEnabled: 1
DesktopEnvironment: gnome
FramePoisonBase: 9223372036600930304
FramePoisonSize: 4096
InstallTime: 1653326905
IsWayland: 0
Notes: Ubuntu 20.04.4 LTSFP(D00-L1000-W00000000-T000) WR? WR+ OMTP? OMTP- libGL.so.1? libGL.so.1+ GL Context? GL Context+
ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6}
ProductName: Thunderbird
ReleaseChannel: release
SafeMode: 0
SecondsSinceLastCrash: 1155
StartupCrash: 0
StartupTime: 1653911943
TelemetryEnvironment: {"build":{"applicationId":"{3550f703-e582-4d05-9a08-453d09bdfdc6}","applicationName":"Thunderbird","architecture":"x86-64","buildId":"20220520005021","version":"91.9.1","vendor":null,"displayVersion":"91.9.1","platformVersion":"91.9.1","xpcomAbi":"x86_64-gcc3","updaterAvailable":false},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":30035,"virtualMaxMB":null,"cpu":{"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2","hasAES"]},"os":{"name":"Linux","version":"5.13.0-44-generic","locale":"en-GB"},"hdd":{"profile":{"model":null,"revision":null,"type":null},"binary":{"model":null,"revision":null,"type":null},"system":{"model":null,"revision":null,"type":null}},"gfx":{"D2DEnabled":null,"DWriteEnabled":null,"ContentBackend":"Skia","Headless":false,"EmbeddedInFirefoxReality":null,"adapters":[{"description":"AMD Radeon(TM) Vega 8 Graphics (RAVEN, DRM 3.41.0, 5.13.0-44-generic, LLVM 12.0.0)","vendorID":"0x1002","deviceID":"0x15d8","subsysID":null,"RAM":0,"driver":null,"driverVendor":"mesa/radeonsi","driverVersion":"21.2.6.0","driverDate":null,"GPUActive":true}],"monitors":[{"screenWidth":2560,"screenHeight":1440}],"features":{"compositor":"none","hwCompositing":{"status":"available"},"gpuProcess":{"status":"unused"},"wrQualified":{"status":"available"},"webrender":{"status":"available"},"wrCompositor":{"status":"blocklisted:FEATURE_FAILURE_WEBRENDER_COMPOSITOR_DISABLED"},"wrSoftware":{"status":"available"},"openglCompositing":{"status":"available"},"omtp":{"status":"disabled:FEATURE_FAILURE_DISABLED"}}},"appleModelId":null},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":8,"fissionEnabled":false,"telemetryEnabled":false,"locale":"en-GB","intl":{},"update":{"channel":"release","enabled":true,"autoDownload":false,"background":false},"userPrefs":{"browser.cache.disk.capacity":1048576,"browser.search.region":"ES","privacy.donottrackheader.enabled":true,"widget.content.allow-gtk-dark-theme":false,"widget.content.gtk-high-contrast.enabled":true},"sandbox":{"effectiveContentProcessLevel":0,"contentWin32kLockdownState":3},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null},"profile":{}}
TelemetrySessionId: 2e6aeaf3-ecbe-4e62-bf2b-5af7846bb6da
ThreadIdNameMapping: 4930:"IPC I/O Parent",4931:"Netlink Monitor",4932:"Socket Thread",4935:"JS Watchdog",4936:"TaskController Thread #0",4937:"TaskController Thread #1",4938:"TaskController Thread #2",4939:"TaskController Thread #3",4940:"TaskController Thread #4",4941:"TaskController Thread #5",4942:"TaskController Thread #6",4943:"TaskController Thread #7",4945:"Timer",4946:"Cache2 I/O",4947:"Cookie",4949:"BackgroundThreadPool #2",4952:"Worker Launcher",4965:"GLXVsyncThread",4978:"Renderer",4979:"WRWorker#0",4980:"WRWorker#1",4983:"WRWorker#4",4984:"WRWorker#5",4981:"WRWorker#2",4982:"WRWorker#3",4985:"WRWorker#6",4986:"WRWorker#7",4988:"WRWorkerLP#1",4987:"WRWorkerLP#0",4989:"WRWorkerLP#2",4990:"WRWorkerLP#3",4991:"WRWorkerLP#4",4992:"WRWorkerLP#5",4993:"WRWorkerLP#6",4994:"WRWorkerLP#7",4995:"Compositor",4996:"ImageIO",4997:"IPDL Background",5000:"Permission",5001:"QuotaManager IO",5005:"HTML5 Parser",5015:"DOM Worker",5019:"StyleThread#3",5016:"StyleThread#0",5017:"StyleThread#1",5018:"StyleThread#2",5020:"StyleThread#4",5021:"StyleThread#5",5023:"ImageBridgeChld",5025:"WRSceneBuilder#1",5026:"WRSceneBuilderLP#1",5027:"WRRenderBackend#1",5055:"TRR Background",5059:"Breakpad Server",5062:"ProcessHangMon",5063:"GMPThread",5085:"mozStorage #1",5175:"WRSceneBuilder#2",5176:"WRSceneBuilderLP#2",5177:"WRRenderBackend#2",5199:"SwComposite",5200:"WRSceneBuilder#4",5201:"WRSceneBuilderLP#4",5202:"WRRenderBackend#4",5203:"SwComposite",5204:"WRSceneBuilder#5",5205:"WRSceneBuilderLP#5",5206:"WRRenderBackend#5",5207:"SwComposite",5208:"WRSceneBuilder#6",5209:"WRSceneBuilderLP#6",5210:"WRRenderBackend#6",5221:"SwComposite",5222:"WRSceneBuilder#8",5223:"WRSceneBuilderLP#8",5224:"WRRenderBackend#8",5228:"mozStorage #4",5233:"URL Classifier",5236:"SwComposite",5237:"WRSceneBuilder#9",5238:"WRSceneBuilderLP#9",5239:"WRRenderBackend#9",5251:"IMAP",5252:"IMAP",5259:"mozStorage #5",5463:"RemoteLzyStream",5493:"DOM Worker",5512:"mozStorage #6",5864:"SwComposite",5865:"WRSceneBuilder#10",5866:"WRSceneBuilderLP#10",5867:"WRRenderBackend#10",5869:"SwComposite",5870:"WRSceneBuilder#11",5871:"WRSceneBuilderLP#11",5872:"WRRenderBackend#11",9350:"mozStorage #7",11475:"WRSceneBuilder#13",11476:"WRSceneBuilderLP#13",11477:"WRRenderBackend#13",11941:"IndexedDB #20",11987:"StreamTrans #18",12035:"StreamTrans #19",12036:"DNS Resolver #4",12037:"DNS Resolver #5",12038:"SSL Cert #5",12043:"DOM Worker",12045:"WRSceneBuilder#14",12046:"WRSceneBuilderLP#14",12047:"WRRenderBackend#14",12048:"SwComposite",12049:"WRSceneBuilder#15",12050:"WRSceneBuilderLP#15",12051:"WRRenderBackend#15",12052:"SwComposite",12053:"WRSceneBuilder#16",12054:"WRSceneBuilderLP#16",12055:"WRRenderBackend#16",12056:"SwComposite",12057:"WRSceneBuilder#17",12058:"WRSceneBuilderLP#17",12059:"WRRenderBackend#17",12060:"SwComposite",12061:"WRSceneBuilder#18",12062:"WRSceneBuilderLP#18",12063:"WRRenderBackend#18",12064:"SwComposite",12065:"WRSceneBuilder#19",12066:"WRSceneBuilderLP#19",12067:"WRRenderBackend#19",12068:"SwComposite",12069:"WRSceneBuilder#20",12070:"WRSceneBuilderLP#20",12071:"WRRenderBackend#20",12072:"SwComposite",12073:"WRSceneBuilder#21",12074:"WRSceneBuilderLP#21",12075:"WRRenderBackend#21",12076:"StreamTrans #20",12077:"mozStorage #8",12107:"WRSceneBuilder#24",12108:"WRSceneBuilderLP#24",12109:"WRRenderBackend#24",
Throttleable: 1
TotalPageFile: 33641271296
TotalPhysicalMemory: 31493791744
URL: about:blank
UptimeTS: 1122.8097772
Version: 91.9.1
useragent_locale: en-GB
This report also contains technical information about the state of the application when it crashed.
build architecture and locale missing
These are probably useful and should be pulled in.
missing crash report - "Page Not Found"
Troubleshooting Information indicates this crash was submitted. I don't know of a way to force resubmit it.
Andrei wrote "I have gotten another report of that at one point, it is possible there is something failing silently a very low percentage of the time."
Make GPU Adapter Vendor/Device IDs human readable
These are recognized by a values from a file that gets downloaded periodically. The source is https://pci-ids.ucw.cz/v2.2/pci.ids
Socorro code that implemented this: https://github.com/mozilla-services/socorro/pull/5704/files
We will need something similar to turn this into human readable values.
Crash Annotations Tab
This should probably be filled in, although most of it is redundant with the Details page...
"More Reports", "Search", and "Super Search" links missing
cpu info missing
CPU info comes from the minidump json_dump and I'm not sure if it's possible to get this without parsing the dump itself.
"Quick Navigation" missing
show full callstack on report view
hide built-in addons
We should hide these so it's easier to see when somebody has installed actual add-ons.
Provide links to already reported bug reports under Bugzilla tab
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