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email-intent-classifier's Introduction

Email Intent Classifier

A NLP program that predicts the intent of a customer query email.

(Datasets not put up due to privacy reasons. Email if needed)

An incoming email can have one of the folllowing 6 intents

  • Sales/Promotion
  • Product Specifications
  • Product Availability
  • Product Comparison
  • Shipping
  • Omnichannel

The program trains on a training dataset and then predicts the intents for the testing dataset. CV accuracy obtained on the training dataset by splitting in ratio 80 : 20 using the CountVectorizer algorithm is obtained as 91.875 %.

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