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chatwoot's Introduction

Chatwoot

Customer engagement suite, an open-source alternative to Intercom, Zendesk, Salesforce Service Cloud etc.

Chatwoot is an open-source, self-hosted customer engagement suite. Chatwoot lets you view and manage your customer data, communicate with them irrespective of which medium they use, and re-engage them based on their profile.

Features

Chatwoot supports the following conversation channels:

Website: Talk to your customers using our live chat widget and make use of our SDK to identify a user and provide contextual support.
Facebook: Connect your Facebook pages and start replying to the direct messages to your page.
Instagram: Connect your Instagram profile and start replying to the direct messages.
Twitter: Connect your Twitter profiles and reply to direct messages or the tweets where you are mentioned.
Telegram: Connect your Telegram bot and reply to your customers right from a single dashboard.
WhatsApp: Connect your WhatsApp business account and manage the conversation in Chatwoot.
Line: Connect your Line account and manage the conversations in Chatwoot.
SMS: Connect your Twilio SMS account and reply to the SMS queries in Chatwoot.
API Channel: Build custom communication channels using our API channel.
Email: Forward all your email queries to Chatwoot and view it in our integrated dashboard.

And more.

Other features include:

CRM: Save all your customer information right inside Chatwoot, use contact notes to log emails, phone calls, or meeting notes.
Custom Attributes: Define custom attribute attributes to store information about a contact or a conversation and extend the product to match your workflow.
Shared multi-brand inboxes: Manage multiple brands or pages using a shared inbox.
Private notes: Use @mentions and private notes to communicate internally about a conversation.
Canned responses (Saved replies): Improve the response rate by adding saved replies for frequently asked questions.
Conversation Labels: Use conversation labels to create custom workflows.
Auto assignment: Chatwoot intelligently assigns a ticket to the agents who have access to the inbox depending on their availability and load.
Conversation continuity: If the user has provided an email address through the chat widget, Chatwoot will send an email to the customer under the agent name so that the user can continue the conversation over the email.
Multi-lingual support: Chatwoot supports 10+ languages.
Powerful API & Webhooks: Extend the capability of the software using Chatwoot’s webhooks and APIs.
Integrations: Chatwoot natively integrates with Slack right now. Manage your conversations in Slack without logging into the dashboard.

Documentation

Detailed documentation is available at chatwoot.com/help-center.

Translation process

The translation process for Chatwoot web and mobile app is managed at https://translate.chatwoot.com using Crowdin. Please read the translation guide for contributing to Chatwoot.

Branching model

We use the git-flow branching model. The base branch is develop. If you are looking for a stable version, please use the master or tags labelled as v1.x.x.

Deployment

Heroku one-click deploy

Deploying Chatwoot to Heroku is a breeze. It's as simple as clicking this button:

Follow this link to understand setting the correct environment variables for the app to work with all the features. There might be breakages if you do not set the relevant environment variables.

DigitalOcean 1-Click Kubernetes deployment

Chatwoot now supports 1-Click deployment to DigitalOcean as a kubernetes app.

Other deployment options

For other supported options, checkout our deployment page.

Security

Looking to report a vulnerability? Please refer our SECURITY.md file.

Community? Questions? Support ?

If you need help or just want to hang out, come, say hi on our Discord server.

Contributors ✨

Thanks goes to all these wonderful people:

chatwoot's People

Contributors

Stargazers

Watchers

chatwoot's Issues

suggestion, contact verification has WhatsApp

não teria como fazer um webhook no qual possamos informar se o contato tem ou não whatsapp

Automatic closing of the conversation

Hi!

When we configure the ticket to automatically close after N days, it returns this message:

In any inbox:

Configuration:

Analyze the possibility of hiding the inbox

Given the evolution of the version, I would like to request an analysis of hiding the agents' inbox, (AJUNTANDO) with the existing options of hiding all tabs, filters, etc.

In a business environment, managers often do not want their employees (agents) to view active inboxes (providing greater security), so I would like to request the analysis of creating an option to hide it as it already exists elsewhere (tab all, filters, unassigned)

NOTE: If it were possible by (box would be ideal) but if not because of its complexity if it is general I believe it would help a lot

Hiding agent filter is not working in version 3.8.0

When updating to the latest version 3.8.0, it was observed that the option to hide filters (queries) for agents is not being effective, even though the option is checked in the account, it has no application

:: Steps to reproduce ::

1 - In accounts (SuperAdmin), open the account options and select to hide agent filters.

2 - log in to chatwoot with an agent account

3 - note that the filter is not hidden

:: Correction ::
Analyze the application of hiding (FILTERS) for connected agents.

view_thumbnail_image_message

Seria muito interessante exibir em miniatura a imagem ou vídeo que foi escolhida ao por resposta ao invés de exibir somente o texto "mensagem de imagem". Considerando que hoje em dias muitas empresas trabalham muito com envio de imagens e vídeos.

Show deleted messages

A new feature could be incorporated. When the person on the other side deletes a message, our chatwoot continues show that message in gray, with the legend Message Deleted. It would be good if it worked for any type of message such as text, images, audios, etc.

Agent Super Vision

Para mejorar un modo de Supervisor de Agente, vale considerar que la función "agent_conversation_viewed" a veces dificulta para quien es el agente debido al número de informaciones, pero es muy buena y excelente en su función para el agente que supervisa la atención. Sería interesante agregar la posibilidad de seleccionar solo a los agentes que pueden ver quién vio los mensajes en lugar de que todos tengan la opción de ver.

Hablando más sobre la visualización, también es muy útil para quienes supervisan la atención la función de poder visualizar las conversaciones pero sin que chawoot las marque como leídas. Es decir, este agente tendría la posibilidad de visualizar las conversaciones sin dejar rastros y también supervisar la atención.

remove chatwoot brand from password recovery panel (login screen)

When using the version I noticed that the 'chatwoot' brand is fixed on the password recovery screen, in this case I would like to request the possibility of pulling from the fields where we enter the company name

step by step for detection

1 - Call the application URL

2 - Click on recover password

bug records contact manual

Ao criar um novo contato, manualmente, o sistema da erro não possibilitando salvar o contato

hide_unassigned_for_agent no funciona

Proceso:

Actualización del stack docker de la versión 3.7.5 a la versión 3.8.0, siguiendo el ejemplo del stack de nestor.
Actualización de la base de datos.
Marcación de la casilla hide_unassigned_for_agent
Guardar limpieza de cache.

El agente puede seguir viendo la pestaña de conversaciones desasignadas.

nota: uso minio s3 como storage.

Trate de hacer la instalación limpia de la base de datos pero me dio el mismo error.