Generate and send RMA and return instructions to customer about api-plugin-orders HOT 6 CLOSED

A little added context:
Many online-retailers require a return authorization number written on the outside of the box before they will accept a return (otherwise they will refuse it for legal reasons). So we need to generate an ID/number that is provided to the customer. We should probably be able to look up orders by their RA # so that when it comes in the door you know what order this is. Also if the customer calls and requests what the status of their return is (has it been accepted and where's my refund/replacement) they should be able to use that number.

from api-plugin-orders.

@spencer How do we plan on handling returns for replacement/exchange rather than refund?

from api-plugin-orders.

I think we decided that any type of return QA process would have to be manual for now, so I think that any exchange would be the same way. We may need to add an option to this issue for a return to be resolved by an exchange rather than a Refund, but I think the inventory handling involved with an exchange or replacement will be manual for now. 80/20 rule.

from api-plugin-orders.

I would say that return for exchange is firmly in the 80% camp. At least as common as return for refund if not more in my experience.

from api-plugin-orders.

I don't disagree with the frequency, but the development required to properly QA a returned item, return it to inventory or discard it, pick out an available replacement item, re-charge a card for a more expensive item, or refund for a less expensive item, etc I think was something we decided was outside of the scope for this initial push.

Agree that it's something we should support at some point.

from api-plugin-orders.

Links for designs below

Unopened refund panel
https://zpl.io/Z1BR2E7

Nothing selected for refund
https://zpl.io/Z1o9ExU

Items selected for refund
https://zpl.io/Z10oeN1

For reaction core members, all of this is in the orders project if you have the Zeplin app.

Public link to work on orders:
https://scene.zeplin.io/project/58af8900737c137280322bd6

And public link to work on returns:
https://scene.zeplin.io/project/58af8900737c137280322bd6/screen/59360099e99b7a2f61696c59

from api-plugin-orders.