Hi there,

I got an error with Ticket Mail when I'm trying to send a mail with Microsoft 365.
It looks like the form doesn't require SMTP login and password to send mails.

If I change my GLPI configuration to use an open authentication (without SMTP login and password - 365 connector), Ticket Mail works, but our Outlook is considering attached images as SPAM.

Can you help me or add the ability to use GLPI SMTP User and Password to send the mail ?
Thanks a lot and have a nice day.

Hi Dev'

Is it possible to configure if you want (or not) to hide private task in the default mail ?

Hi Dev,

it would be nice if the plugins has mail templates. We could use it to send reminder to specific user (or manager) for example

Can you add ticket number to email object?

• English

The accent and the pt_BR file cause the dropdown to lock.
Removing the translations and using en_GB as default works normally.

• Português do Brasil

A acentuação e o arquivo pt_BR, causa o travamento dos dropdown.
Removendo as traduções e utilizando o en_GB como padrão funciona normalmente.

Thanks for your atention

An email being sent by the plugin contains the subject [GLPI#1234] instead of [GLPI #0001234] which causes that answers from the recipient to this email is not being imported into the ticket system.

Hello
we just can't install the plugin because of:
Fatal error: Uncaught Error: Call to undefined function TableExists() in /home/public_html/GLPI/plugins/ticketmail/hook.php:10

I suppose this part must be rewrite something like:

if (!$DB->tableExists("glpi_plugin_ticketmail_profiles")) {
      // table sql creation
      $DB->runFile(GLPI_ROOT . "/plugins/ticketmail/sql/installation.sql");
   }

And so on...

Thanks in advance

Lorsque j'installe le plugin avec la commande bin/console plugin:install, les alertes suivantes apparaissent:

PHP User Warning (512): Usage of "utf8_unicode_ci" charset/collation detected, should be "utf8mb4_unicode_ci" in /var/www/glpidemo/html/src/DBmysql.php at line 2136
PHP Warning:  Usage of "utf8_unicode_ci" charset/collation detected, should be "utf8mb4_unicode_ci" in /var/www/glpidemo/html/src/DBmysql.php on line 2136
PHP User Warning (512): Usage of signed integers in primary or foreign keys is discouraged, please use unsigned integers instead in `glpi_plugin_ticketmail_profiles`.`id`. in /var/www/glpidemo/html/src/DBmysql.php at line 2174
PHP Warning:  Usage of signed integers in primary or foreign keys is discouraged, please use unsigned integers instead in `glpi_plugin_ticketmail_profiles`.`id`. in /var/www/glpidemo/html/src/DBmysql.php on line 2174

La commande bin/console migration:utf8mb4 effectue la migration.

Il serait bienvenu de ne pas avoir d'alerte à l'installation.

When tryng to send email I get an error saying

Your email could not be processed. If the problem persists, contact the administrator

On the log I get:

Error during send email form ticketMail plugin:
** RECIPIANT: [email protected]
** SUBJECT: Test email ticket
** BODY:

Content of the initial ticket

2020-11-26 10:35

Ticket tasks and followups associate to the ticket

Please, upgrade the plugin to support GLPI 10

Would it be possible for these emails to be follow-ups on the ticket? Once sent, only the record that was sent remains in the history, but this message cannot be consulted in the ticket history.

Je ne suis en mesure que d'envoyer la demande initiale du ticket et non pas tout son suivi. Cela perd de son intérêt. J'ai cherché comment changer cela sans succès.

I got HTTP ERROR 500 when click "SEND" button while loading /plugins/ticketmail/front/ticketmail.form.php.

Also got this error on php-errors.log:
2016-06-29 16:17:28 [26@host]
*** PHP Notice(8): Undefined index: glpi_plugin_ticketmail_profile
Backtrace :
plugins/ticketmail/inc/profile.class.php:233
plugins/ticketmail/inc/profile.class.php:99 plugin_ticketmail_haveRight()
inc/commonglpi.class.php:208 PluginTicketmailProfile->getTabNameForItem()
inc/commonglpi.class.php:166 CommonGLPI->addStandardTab()
ajax/updatecurrenttab.php:50 CommonGLPI->defineAllTabs()

Can you help ?

[CONFIG]
GLPI 0.90.3
Ticket mail: 3.1.0
Operating system: Linux 2.6.32-573.22.1.el6.x86_64 #1 SMP Wed Mar 23 03:35:39 UTC 2016 x86_64
PHP 5.4.45 apache2handler (Core, PDO, Phar, Reflection, SPL, SimpleXML, apache2handler, bcmath, bz2, calendar, ctype, curl,
date, dom, ereg, exif, fileinfo, filter, ftp, gd, gettext, gmp, hash, iconv, imap, json, ldap, libxml, mbstring, mcrypt, mhash,
mysql, mysqli, openssl, pcre, pdo_mysql, pdo_sqlite, posix, recode, session, shmop, sockets, sqlite3, standard, sysvmsg,
sysvsem, sysvshm, tidy, tokenizer, wddx, xml, xmlreader, xmlwriter, xsl, zip, zlib)
Setup: max_execution_time="30" memory_limit="128M" post_max_size="8M" safe_mode="" session.save_handler="files"
upload_max_filesize="2M"
Software: Apache/2.2.15 (CentOS) (Apache/2.2.15 (CentOS) Server )
Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/51.0.2704.103 Safari/537.36
Server Software: MySQL Community Server (GPL) by Remi
Server Version: 5.5.48
Server SQL Mode:
Parameters: glpi@localhost/glpi
Host info: Localhost via UNIX socket
htmLawed version 1.1.21 in (/var/www/html/glpi/lib/htmlawed)
phpCas version 1.3.4 in (/var/www/html/glpi/lib/phpcas)
PHPMailer version 5.2.8 in (/var/www/html/glpi/lib/phpmailer)
ZetaComponent ezcGraph installed in (/var/www/html/glpi/lib/zeta/Base): OK
Zend Framework version 2.4.9 in (/var/www/html/glpi/lib/Zend)
SimplePie version 1.3.1 in (/var/www/html/glpi/lib/simplepie)
TCPDF version 6.2.12 in (/var/www/html/glpi/lib/tcpdf)
ircmaxell/password-compat in (/var/www/html/glpi/lib/password_compat). Compatitility: Ok
List Plug-in
behaviors Name: Behaviours Version: 1.0 State: Enabled
dashboard Name: Dashboard Version: 0.7.3 State: Enabled
environment Name: Environment Version: 1.9.0 State: Enabled
fusioninventory Name: FusionInventory Version: 0.90+1.3 State: Enabled
order Name: Orders management Version: 0.85+1.2 State: Enabled
additionalalerts Name: Others alerts Version: 1.8.0 State: Enabled
ticketmail Name: Ticket Mail Version: 3.1.0 State: Enabled

After sending an email out of the ticket using the plugin, the ticket should be integrated in information flow within ticket history.
The mail is being sent perfectly with version 3.9.3, but its also "lost" - meaning not in the ticket for the other users to be seen.

Hi Dev :)

Hope doing well !

Is it possible to add the mail send by the "Ticket mail" tab to the processing ticket tab as a Followup message ?

Our goal is to follow the messages directly in the processing ticket tab.

Thanks a lot.

Error at mail.log when we try to send e-mail:

Error during send email form ticketMail plugin:
** RECIPIANT: [email protected]
** SUBJECT: 21312312
** BODY:

Content of the initial ticket

04-06-2021 18:15

Ticket tasks and followups associate to the ticket

Is there any way to automatically add the ticket-ID to the subject?
Otherwise replies to that mail won't get assigned to the original ticket correctly.

The sender e-mail address when sending a request from the ticket is taken over by the registered user.
If this is replied to, the e-mail will not be returned to the ticket system and will be linked to the ticket history.
There is no possibility to use or select our e-mail address for the ticket system, for example it-support@........

I understand Ticketmail as a function to ask a query from a ticket and the answer must then run back into the ticket.
This function is necessary to ensure the return to the ticket system centrally, even if several people work with the system.

Thx for your help