• Author: Prateek Mehrotra
• Contact: prateek123 at gmail dot com

UI is bare minimum and can be enhanced. I dont have exposure to Angular so I used rails view and simple JS to render

UI work flow

Heroku | http://pm-desk-app.herokuapp.com/

Clone app

$ git clone https://[email protected]/prateekm21/desk_app.git

PREP

bundle install

Run Specs

bundle exec rspec -fd

GET /desk/cases

• When cases cannot be retrived

• response status code: 422

  {
    error: "Could not retrieve case info"
  }
  

• When cases can be retrieved

• response status code: 200

  [
   {
      id: 1,
      external_id: null,
      blurb: "Thanks for trying Desk.com"
      subject: "Welcome to Desk.com",
      ...
   },
   {......}
  ]
  

GET /desk/retrive_labels

• When labels cannot be retrived

• response status code: 422

  {
    error: "Could not retrieve labels info"
  }
  

• When labels can be retrieved

• response status code: 200

  [
   {
     name: "Abandoned Chats",
     description: "Abandoned Chats"
   },
   {
     name: "Escalated",
     description: "Escalated"
   },
   { .... }
  ]
  

POST /desk/create_label

• options:

   {
    label:  "",
    description: "",
    type: [case, macro, or article]
    color:[default, blue, white, yellow, red, orange, green, black, purple, brown, grey, pink]
   }
  

• When labels cannot be added

• response status code: 422

   {
     "error": {
     "message": "Validation Failed",
     "errors": {
       "name": [
           "taken"
        ]
      }
    }
   }
  

• When labels addition is success

• response status code: 200

  {
    success: "label added"
  }