Hi Amandine Manceau,

Are you planning on version 9.2.2?

Hello,
I have a problem with translations. I am not able to add the translation.

GLPI: 9.5.6
satisfaction: 1.5.2

When add translation I am redirected to /plugins/satisfaction/ajax/surveytranslation.form.php and get response "The action you have requested is not allowed.".

The installation procceded without problems.
I am able to create survey.
I use user with all rights for Satisfaction survey.

Bonjour,

Je peine depuis plusieurs semaine sur le plugin More satisfaction et le read me que vous avez mis à notre disposition ne me dépanne malheureusement pas.

Pour la création de questions, ça fonctionne très bien :

Pour le fait de retrouver le modèle de notification auquel il est lié ([Ticket Satisfaction Reminder]), il me semble que c'est bon aussi...
J'ai d'ailleurs peut-être inutilement ajouté les balises recommandées dans le gabarit de traduction corrélé en espérant voir surgir des modifications :

Et j'ai aussi tenté de dévier le gabarit de tickey satisfaction sur le vôtre comme suit :

Mais malgré tout, c'est l'échec : je cale sur le fait de savoir de quel côté cette enquête est censée passer ? Mail ? GLPI lui-même? si oui, où au juste sur l'app ? (j'ai fait les choses en local pour ne pas faire souffrir la prod avec nos 8000 utilisateurs, j'imagine que le comportement du plugin n'en est pas différencié?)

Mon objectif serait idéalement que l'enquête crée se retrouve ici :

une piste sur la manière dont je peux y arriver, svp ?*
*Si pas, juste me signifier comment exploiter le plugin une fois configuré me dépannerait beaucoup :-)

D'avance un grand merci pour votre considération.

Hi guys !!

Currently this drop down has it default value to "NO". How to change this value to "YES"

Thx .

Hi,
I did the installation both through the marketplace and directly into the root folder of the plugins installation. Both display the same Error page and I cannot configure the plugin.

Attached image:

Thanks.

I installed GLPI in its newest version, but the satisfaction plugin is not yet available for installation.

What is the risk of removing the line version_compare (GLPI_VERSION, '9.3', 'ge') from the plugin_satisfaction_check_prerequisites` method?

Thanks in advance for your time.

• 9.1 plugin update

• Adding rights
  Rights on the plugin will be added, these rights will define the users who will have the right to access the questions configuration interface.

• Questions
  Added question types:

1. Yes / No dropdown list
2. Text box - Text box
3. Note: It will be possible to configure the total number of stars.

• Ticket
  This plugin will allow you to add all the questions configured in the plugin with the two questions of the GLPI core in the satisfaction survey.

• Notifications
  This plugin will add two new tags to the notifications for "Satisfaction survey" and "Satisfaction survey answer" events.
  The tag "##satisfaction. question##" will allow you to add the list of questions of the plugin.
  The tag "##satisfaction. answer##" will allow you to add the list of questions and answers of the plugin.

New feature: Possibility to answer the satisfaction survey without the need for authentication.

Hello

I use the More Satisfaction plugin to add 5 questions to the satisfaction form. It works well. 👍

• In /plugins/satisfaction/front/survey.php I see these responses, but without the comments field.
  -In the ticket list (/front/ticket.php) I can display the overall rating and the comment field but not the additional questions.

How can we see all the survey responses in one place?

Hello,
Thanks for your plug in.
Is it possible to have a new type : list.
A combo list with a list of value which extended.

Best regards

Hello,
Is the tag ##satisfaction.answer## add the possibility of answering in the mail (survey ticket)?
without opening the link of the survey and answering in the web page of the application

thank you for your help

Do you have instructions on how to use this tool?
I installed, enabled and configured the plugin, but I don’t know how to call it to the task manager.

Uncaught Error: Call to a member function getID() on boolean in /usr/share/glpi/plugins/satisfaction/inc/surveyanswer.class.php:283\nStack trace:\n#0 /usr/share/glpi/inc/plugin.class.php(1125): PluginSatisfactionSurveyAnswer::addNotificationDatas(Object(NotificationTargetTicket))\n#1 /usr/share/glpi/inc/notificationtarget.class.php(1073): Plugin::doHook('item_get_datas', Object(NotificationTargetTicket))\n#2 /usr/share/glpi/inc/notificationtemplate.class.php(245): NotificationTarget->getForTemplate('satisfaction', Array)\n#3 /usr/share/glpi/inc/notificationevent.class.php(170): NotificationTemplate->getTemplateByLanguage(Object(NotificationTargetTicket), Array, 'satisfaction', Array)\n#4 /usr/share/glpi/inc/ticketsatisfaction.class.php(184): NotificationEvent::raiseEvent('satisfaction', Object(Ticket))\n#5 /usr/share/glpi/inc/commondbtm.class.php(853): TicketSatisfaction->post_addItem()\n#6 /usr/share/glpi/inc/ticket.class.php(1388): CommonDBTM->add(Array)\n#7 /usr/share/glpi/inc/commondbtm.class.php(1174): Ticket->po in /usr/share/glpi/plugins/satisfaction/inc/surveyanswer.class.php on line 283, referer: /front/ticket.form.php?id=47195

hi,
thank you for creating us a setting to put smily instead of stars.

It would be very interesting if they created a popup. Every time the call is solved, open a pop-up with satisfaction search. Every time the user accesses the GLPI, and if there are pending searches, open a popup as well. It would greatly help users to respond to the survey. The way it works today is not efficient.

Glpi Version 9.5.0
Satisfaction 1.7.0
Debian 10 Buster
nginx 1.14.2

Sintoms:

when I try to save a reminder

when I try to add a translation, nothing happens

at the time of installing the plugin the tables were not created. I installed the tables manually.

Can you help me?

Is it possible to add an option to mask standard satisfaction form.

I wish to replace the standard form only with my questions.

Thanks

When trying to upgrade to version 1.5.2, the following error occurs.
" Mistake
Could not download plugin file."

From Toolbox::deprecated() in /usr/share/glpi/inc/toolbox.class.php line 486
"datas" property has been renamed to "data" (NotificationTargetTicket)!
Backtrace :
inc/toolbox.class.php:487 Toolbox::backtrace()
inc/notificationtarget.class.php:1650 Toolbox::deprecated()
...ins/satisfaction/inc/surveyanswer.class.php:325 NotificationTarget->__get()
inc/plugin.class.php:1259 PluginSatisfactionSurveyAnswer::addNotificationDatas()
inc/notificationtarget.class.php:1162 Plugin::doHook()
inc/notificationtemplate.class.php:254 NotificationTarget->getForTemplate()
inc/notificationeventabstract.class.php:103 NotificationTemplate->getTemplateByLanguage()
inc/notificationevent.class.php:163 NotificationEventAbstract::raise()
inc/ticketsatisfaction.class.php:198 NotificationEvent::raiseEvent()
inc/commondbtm.class.php:1259 TicketSatisfaction->post_UpdateItem()
front/ticketsatisfaction.form.php:47 CommonDBTM->update()

Dear @amma35 ,
i am getting this following error while installing the plugin
Fatal error: Uncaught Zend\I18n\Exception\ParseException: Unknown or invalid parser rule: nplurals=INTEGER; plural=EXPRESSION; in /var/www/html/glpi9.1.6/vendor/zendframework/zend-i18n/src/Translator/Plural/Rule.php:194 Stack trace: #0 /var/www/html/glpi9.1.6/vendor/zendframework/zend-i18n/src/Translator/Loader/Gettext.php(149): Zend\I18n\Translator\Plural\Rule::fromString(' nplurals=INTEG...') #1 /var/www/html/glpi9.1.6/vendor/zendframework/zend-i18n/src/Translator/Translator.php(700): Zend\I18n\Translator\Loader\Gettext->load('en_GB', '/var/www/html/g...') #2 /var/www/html/glpi9.1.6/vendor/zendframework/zend-i18n/src/Translator/Translator.php(572): Zend\I18n\Translator\Translator->loadMessagesFromFiles('satisfaction', 'en_GB') #3 /var/www/html/glpi9.1.6/vendor/zendframework/zend-i18n/src/Translator/Translator.php(440): Zend\I18n\Translator\Translator->loadMessages('satisfaction', 'en_GB') #4 /var/www/html/glpi9.1.6/vendor/zendframework/zend-i18n/src/Translator/Translator.php(354): Zend\I18n\Translator\Translator->getTr in /var/www/html/glpi9.1.6/vendor/zendframework/zend-i18n/src/Translator/Plural/Rule.php on line 194

Adding a default value for notes

Hello,

I would like to know if it is possible to have the answers of the question satisfaction in the global view of GLPI (in the column of the ticket section). Because, it is impossible to treat the users answers now in an excel file.

Thank you for your help.

Thomas

Hello,

I would like to know if it is possible to have the answers & question integrared in the mail (notifications) of the satisfaction survey. Because, the tags ##satisfaction. question## & ##satisfaction. answer## does not work
Thank you for your help.

Prezados, Boa tarde !

Meu nome é Pedro, recentemente atualizamos o GLPI de onde trabalho(Prefeitura Municipal de Santa Luzia-MG) para o 10.0.2. Identifique dois problemas,

Tipos de Chamados:

• Quando habilitado para exigir um documento é anexo, ocorre problema na abertura de chamado, o anexo entra em Loop, exigindo que seja anexado documentos, mesmo após o mesmo estar anexado.
• Plugins, utilizamos muito o "Mais Relatórios", porém o mesmo não está disponível para download para a versão 10.0.2

Hello!
Whenever I create a new question, the plugin automatically adds the "Comments" field. Is it possible to leave only the questions without the "comment" field?

Hello,

Plugin version : 1.6.1
GLPI version : 10.0.6

The display of the yes/no buttons has a problem when selecting a choice.

Default display :

When selecting a value, it generates as a display :

No console error raised.

Sincerely,

Hello,

Would it be possible to add an option to export survey results.

Thank you.