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pmukherj avatar pmukherj commented on September 3, 2024

hey @zhijie-gao,
Thanks for pinging us on this! Can you check two things?
a) Do you have an API key entered under the PlacenoteCameraManager component?
b) Are you connected to the internet?

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zhijie-gao avatar zhijie-gao commented on September 3, 2024

I have entered the correct key and the network is normal

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pmukherj avatar pmukherj commented on September 3, 2024

Hey @zhijie-gao,

Sorry for the trouble. Do you mind joining us on Slack so we can privately, confirm user information (email etc.).
You can get on slack by using this link

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zhijie-gao avatar zhijie-gao commented on September 3, 2024

ok

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y22ma avatar y22ma commented on September 3, 2024

@zhijie-gao just wondering if you are still experiencing this issue?

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y22ma avatar y22ma commented on September 3, 2024

Closing this issue as the author is not available to provide more update.

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