bot:
    # Bot token.
    token: "<add-token-here>"
    # Command prefix.
    prefix: "+"
    # Channel where ticket logs are posted (recommended)
    log-channel: 000000000000000000
    # Category where the ticket will be created, it will have the same permissions of that ticket plus read permissions for the user opening the ticket (recommended)
    ticket-category: 000000000000000000
    # A message which will open new tickets when users react to it (optional)
    reaction-message: 000000000000000000
    # Message posted when a ticket is opened.
    welcome-message: "Please describe your issue below, and include all information needed for us to take action. This is an example ticket message and can be changed in the config."
    # Decides what messages are shown in console
    # Possible values are: Critical, Error, Warning, Information, Debug.
    console-log-level: "Information"
    # Format for timestamps in transcripts and google sheets if used
    timestamp-format: "yyyy-MM-dd HH:mm"
    # Whether or not staff members should be randomly assigned tickets when they are made. Individual staff members can opt out using the toggleactive command.
    random-assignment: true
    # If set to true the rasssign command will include staff members set as inactive if a specific role is specified in the command.
    # This can be useful if you have admins set as inactive to not automatically recieve tickets and then have moderators elevate tickets when needed.
    random-assign-role-override: true
    # Sets the type of activity for the bot to display in its presence status
    # Possible values are: Playing, Streaming, ListeningTo, Watching, Competing
    presence-type: "ListeningTo"
    # Sets the activity text shown in the bot's status
    presence-text: "+new"

notifications:
    # Notifies the assigned staff member when a new message is posted in a ticket if the ticket has been silent for a configurable amount of time
    # Other staff members and bots do not trigger this.
    ticket-updated: true
    # The above notification will only be sent if the ticket has been silent for more than this amount of days. Default is 0.5 days.
    ticket-updated-delay: 0.5
    # Notifies staff when they are assigned to tickets
    assignment: true
    # Notifies the user opening the ticket that their ticket was closed and includes the transcript
    closing: true

database:
    # Address and port of the mysql server
    address: "127.0.0.1"
    port: 3306
    # Name of the database to use
    name: "supportbot"
    # Username and password for authentication
    user: ""
    password: ""

# Set up which roles are allowed to use different commands.
# Example:
#   new: [ 000000000000000000, 111111111111111111 ]
# They are grouped into suggested command groups below for first time setup.
permissions:
    # Public commands
    close: []
    list: []
    new: []
    say: []
    status: []
    summary: []
    transcript: []
    # Moderator commands
    add: []
    addmessage: []
    assign: []
    blacklist: []
    listassigned: []
    listoldest: []
    listunassigned: []
    move: []
    rassign: []
    removemessage: []
    setsummary: []
    toggleactive: []
    unassign: []
    unblacklist: []
    # Admin commands
    addstaff: []
    reload: []
    removestaff: []
    setticket: []
    unsetticket: []