The first item in the Word table works fine, but after successfully looking up the second item and highlighting the description, the hotkey ends prematurely without switching back to Word to paste the description.

Usually this type of breakage indicates a change in how Google Chrome tab indexing operates. If so, this may require changing focus_on_browser_page() in ./lib/common.ahk.

Initials with e.g. M becomes the month number and MMM becomes the month string

It's possible to use groups of contact and tickets, and edit conditionals to search notes (which include e-mail history) in the global database.

However it's not convenient to edit the search multiple words, nor even edit the search word in a group since each word needs to be added to a conditional list, with OR or AND between list items.

Thus one would need to:

1. Automate creating the search groups for contacts and tickets. Save whether this has been done into an INI file.
2. Create a GUI text box for the user to type their search words. Then this would be converted into group conditionals, and then open the results.

Classifying as bug because the script shows an error and optionally prompts to terminate itself.

A more complete fix may be to use ComObjActive instead of the Outlook menus.

Using ⊞ Win+M when the WIP is already open, opens the daughter NCP.

Expected behavior:

1. Copy and check clipboard for valid WIP number
2. Clear from existing WIP record
3. If RMA is valid, and open the new WIP record

On IE the script gets as far as opening the browser window and loading the page, but the order is not pasted in the SO textbox and it does not attempt to submit the information

Library file: emacs-key-sequence
Usage example : emacs-key-sequence-example

Making a library will help later adding SalesLogix hotkeys. It would be nice to roll up browser A_Cursor wait loops, etc into functions.

There are several Windows builtin shortcuts which use the super key, which should not be overwritten by AHK shortcuts. You can see these "reserved keys" in the Microsoft Natural Keyboard keys section.

Normally if an RMA is already open in WIP and one searches for another RMA, the hotkey sends Esc key to clear the old RMA and type the new one. Unfortunately it does the same thing if there is no RMA, so the Esc key closes the RMA window. This can be fixed by not sending Esc iff the "RMA No" field is empty (or read-only).

Scripts have sensitive execution periods, e.g. where they need to have a certain window active to check program activity. It would be good to have a non-modal window off the center of the screen warning to wait till important execution has finished before continuing normal use. It could also be informative as a status screen with "step 1 of 4 blah".

One danger is the script dies or is interrupted and the window is left open- so it should have a close, or "do not show again" INI option.

The "standard" menu the RMA database login was coded for is:

+ Demo Company Menu
- Live Company Menu
      RMA Status
      RMA Process
      Daughter NCP
      ...

Two users are missing the entry before RMA Process resulting in Daughter NCP being opened instead.

Workaround:
Change this line in main.ahk:
Send {Down}{Enter}{Down}{Down}{Enter}
to:
Send {Down}{Enter}{Down}{Enter}

But a fix would require finding what populates the Live Company Menu entries: e.g. locale, permissions, etc...

Suggested patch from James Wainwright:

"I also find the following useful:

;----------------------------------------------------------------------
; SO from Serial number from clipboard
;----------------------------------------------------------------------
#s::
Run http://intranet2/reports/ViewReport.aspx?ReportPath=I:\Intranet\Reports\Sales+Information\Utilities\Orders+with+serial+no.rpt

WinWait, Report Viewer,,500

if ErrorLevel
{
  return
}
else

{
  WinActivate
  Sleep 1500
  Send {Tab}{Tab}{Tab}%clipboard%{Enter}
  return
}

Feel free to make it more awesome...."

The Autohotkey download link is connected to an outdated version! The scripts will not run properly unless a newer version is installed: http://ahkscript.org/

Attachments often need to be saved from e-mails into tickets, but this is time consuming.
Below is suggested pseudo code for a new hotkey.
Also, make the key Outlook specific to reduce key pollution.

Sometimes it's necessary to process the attachments (reduce size, discard unnecessary stuff, etc).
In that case it's better to break this into 2 steps-

1. Create a folder for the ticket and save the file there
2. Upload folder contents to the ticket

So maybe allow this ability using a GUI with options for:

• Save attachments to ticket folder
• Add files to ticket
• Save attachments to ticket via folder

;----------------------------------------------------------------------
; [Windows Key + a] Add attachments to ticket
;----------------------------------------------------------------------
; Inputs:
; - Ticket number copied (i.e. in clipboard)
; - Have e-mail subject highlighted and thus open in Outlook reading pane
;
; Result:
; - Attachment from e-mail added to ticket
; - List of files added to beginning of Description
;----------------------------------------------------------------------
;#a::
; Create desktop folder named with ticket number
; Save attachments in folder
; Import attachments in SLX
; Get attachment names using cmd /K "C: & cd <path\to\folder> & dir /b"
; List attachment names in SLX descripton
;return

Right now the WIP parses R\d{5}, but sometimes records are referenced by RMA\d{5}. It would be good to try and parse this and also fall back to \d{5}

Using Alt+X causes the Win+? window to show up instead.
Running Alt+X again then shows error:

Error: The same variable cannot be used for more than one control.  The current thread will exit.
Specifically: vSent
Line#
396: Gui,Add,Radio,vSENT,&Sent E-Mail

The detection should not rely on a hyphen in the title -, but it should be able to exclude the SalesLogix personal web server application which steals focus.

No need to bother with closing and reopening windows since it's possible to use Control* functions in AHK to read values in any field

Browser hotkeys rely on the value of A_Cursor, and this variable will not be set correctly unless the mouse is re-positioned to the browser window.

Fault seen on Windows 7 Aero. Cause may be due to _highlight_color not matching the theme color in copy_group_adding_conditions(), so this can be profiled easily with AutoIt3 Windows Spy.

Melody also suggested finding the theme in use.

Another approach to fixing this is "calibrating" the _highlight_color by making a selection at a known location and querying the pixel color.

The hotkeys fail in the following ways:

1. Win + M opening the WIP fails to enter the username and password.
2. Win + M searching highlighted RMA with the WIP window open does nothing.
3. Ctrl + P Printing the WIP report does nothing.

May be related to AHK_L version.

Ctrl + S hotkey to save the WIP report was not tried.

Show active shortcuts with new help key. Use HotKey with variables for KeyName and Label to assign the keyboard shotcuts.