I've seen this happen twice already this week that a user would pay for either a pre-c

Brief recap: our webhook has been removed from Stripe about a

System accepts payment but does not create account (nor emails the user with credentials) about cardshop HOT 2 CLOSED

Popolechien commented on July 17, 2024

System accepts payment but does not create account (nor emails the user with credentials)

from cardshop.

rgaudin commented on July 17, 2024 1

Can you please transfer the details via another channel so this can be investigated?

from cardshop.

rgaudin commented on July 17, 2024

Brief recap:

our webhook has been removed from Stripe about a year ago. I have no idea why. Probably a manual error from either one of us.
Because there was no webhook call, none of our users received a receipt. They would be greated with the download details or access credentials upon payment, but no email was sent.
that explains why the person ordering an image did not get an email… nobody did. You had to click the download link right after payment. Same goes for credentials. you had to copy/use the directly.
As for the cardshop access, it was apparently paid-for during a cardshop maintenance. That case was not planned for an thus the feedback page failed.

Both issues are now fixed

from cardshop.