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Issue: Inadequate Wording for the Seller Profile "unfollow" Button

Description:
Users have identified an issue with the wording of the "unfollow" button on seller profiles within the application. The current wording may be unclear or misleading, causing confusion for users who wish to follow sellers to receive updates or notifications.

Steps to Reproduce:

1. Open the application on a compatible device.
2. Navigate to a seller's profile.
3. Locate and observe the "unfollow" button on the seller's profile page.

Expected Result:
The "Follow" button on a seller's profile should be worded in a way that clearly indicates its purpose. Users should understand that clicking this button will allow them to receive updates or notifications related to the seller's activity.

Actual Result:
Users have reported that the current wording of the "Follow" button on seller profiles is unclear or misleading. Some users may be uncertain about the action they are taking when they click the button.

Impact:
This issue has a moderate negative impact on the user experience, as it can lead to confusion and may deter users from following sellers. Clarity in button wording is essential to ensure users can engage with the platform's features effectively.

Issue: Unable to Change Location When Selling Goods
Description:
Users are encountering a problem where they are unable to select a different location when trying to sell goods on the platform. This issue restricts their ability to accurately list items and could lead to incorrect product listings.

Steps to Reproduce:
Log in to the platform with valid credentials.
Navigate to the "Sell Goods" or "List Item" section.
Begin the process of listing an item for sale.
Look for the option to specify the item's location.
Attempt to change the default location to a different address or location.
Observe the behavior of the location selection feature.
Expected Result:
When listing an item for sale, users should have the flexibility to specify the item's location accurately. This includes the ability to change the default location to a different address or location as needed.

Actual Result:
Upon attempting to change the location, users find that the system does not allow them to select a different location. The location remains fixed at the default address, which can lead to inaccuracies in product listings.

Impact:
This issue negatively impacts the user experience, as it hinders users from accurately representing the location of items they are selling. It could result in potential confusion for buyers and may affect the trustworthiness of the platform.

Issue: Confirmation Email Not Received When Creating an Account on Olo App

Description:

There is a significant issue with the Olo app where users do not receive a confirmation email after attempting to create an account. This confirmation email is essential to verify the user's account and activate their access to the app.

Impact:

User Account Activation: Users are unable to activate their accounts and may not be able to access the full functionality of the app.

User Trust: The absence of confirmation emails can lead to a lack of trust and confidence in the app's reliability.

Steps to Reproduce:

1. Download and install the Olo app.
2. Attempt to create a new account by providing the required information.
3. Wait for the confirmation email to be sent to your registered email address.
4. Observe that no confirmation email is received.

Expected Resolution:

It is imperative to investigate and address this issue to ensure that confirmation emails are consistently sent to users when they create an account. This is a crucial step in the onboarding process, and resolving the issue will enhance user experience and trust in the Olo app.

Issue: Unable to Share Seller's Profile

Description:
Users are facing a significant issue where they cannot share a seller's profile with others through the application. This problem restricts the user's ability to recommend a seller or share interesting listings with friends, potentially affecting the platform's social aspect and user engagement.

Steps to Reproduce:

Open the application on a compatible device.
Navigate to a seller's profile.
Look for a "Share" or similar option to share the seller's profile.
Attempt to share the seller's profile with others.
Observe the behavior of the app during the sharing process.

Expected Result:
The application should provide users with a seamless option to share a seller's profile with friends and contacts. Users should be able to share their profiles via various communication channels such as messaging, email, or social media.

Actual Result:
Upon attempting to share a seller's profile, users find that the feature does not work as expected. The option to share the profile is either missing or non-functional, preventing users from easily sharing seller information with others.

Impact:
This issue has a moderate negative impact on the user experience and platform engagement. The inability to share seller profiles can limit users' ability to recommend or discuss sellers, potentially reducing the platform's social interaction and user retention.

Description:
Users are experiencing an issue where photos they upload to their seller profile are not displaying as expected. This problem is affecting the overall user experience and the ability for sellers to showcase their products effectively.

Steps to Reproduce:

Log in to the platform using valid credentials.
Navigate to the seller profile section.
Select the option to edit or update the seller profile.
Look for the option to upload a photo or image.
Upload a photo from your device's gallery or file system.
Save the changes and go back to the seller profile.
Expected Result:
After uploading a photo to the seller profile, it should be displayed prominently on the profile page. Users and potential buyers should be able to view the uploaded photo without any issues.

Actual Result:
Despite successfully uploading a photo to the seller profile, the image does not display on the profile page. Users are unable to showcase their products effectively due to this issue.

Impact:
This issue has a negative impact on the user experience and could potentially result in reduced sales for sellers who rely on visual content to attract buyers. It also affects the platform's overall functionality.

Issue: Blog Page Not Loading
Description:
Users are encountering a critical issue where the blog page of the website or application fails to load. This problem prevents users from accessing valuable content, updates, or information from the blog, which may affect their engagement and overall experience.

Steps to Reproduce:

1. Open the website or application.
2. Navigate to the blog page or click on a link to access the blog.
3. Observe the behavior of the blog page, including any error messages or loading issues.

Expected Result:
The blog page should load promptly, displaying the latest articles, posts, or content for users to read and engage with without any loading problems.

Actual Result:
Upon attempting to access the blog page, users encounter difficulties, and the page either loads extremely slowly or does not load at all. They may see error messages, a blank page, or experience endless loading without content appearing.

Impact:
This issue has a significant negative impact on the user experience, as it restricts users from accessing valuable blog content, updates, or information. It may lead to decreased engagement with the website or application and could affect the platform's credibility.

Issue: Inability to Communicate with Sellers Through the App
Description:
Users are encountering a significant problem where they are unable to initiate or maintain communication with sellers through the app. This issue impedes the ability to ask questions, seek clarification, or resolve any concerns related to purchases, which can lead to a frustrating and unsatisfactory user experience.

Steps to Reproduce:

1. Log in to the app using valid credentials.
2. Browse the available listings and select a product of interest.
3. Attempt to initiate communication with the seller by clicking on the provided messaging or contact option.
4. Observe the behavior of the communication feature within the app.

Expected Result:
The app should provide a seamless and functional communication channel that allows users to easily contact sellers for inquiries, negotiations, or issue resolutions. Users should be able to send messages and receive responses from sellers without any hindrance.

Actual Result:
Upon attempting to initiate communication with a seller through the app, users find that the messaging or contact feature does not function as expected. Messages are not sent, and there is no response from the seller, making it impossible to establish communication.

Impact:
This issue has a significant negative impact on the user experience and can result in abandoned transactions, unresolved issues, and a decline in user trust in the platform. Effective communication between buyers and sellers is crucial for successful transactions.

Issue: "About Us" Page Not Loading
Description:
Users are experiencing a critical issue where the "About Us" page of the website or application fails to load. This problem prevents users from accessing essential information about the organization, its mission, and its values, which can hinder their understanding of the platform and its offerings.

Steps to Reproduce:

Open the website or application.
Attempt to access the "About Us" page through the provided link or navigation menu.
Observe the behavior of the "About Us" page, including any error messages or loading issues.

Expected Result:
The "About Us" page should load promptly, displaying information about the organization's history, mission, and values for users to read and gain insights into the platform.

Actual Result:
Upon attempting to access the "About Us" page, users encounter difficulties, and the page either loads extremely slowly or does not load at all. They may see error messages, a blank page, or experience endless loading without content appearing.

Impact:
This issue has a significant negative impact on the user experience, as it hinders users from accessing crucial information about the organization. Understanding an organization's background and values is essential for building trust and credibility with users.

Issue: Malfunctioning Product Page
Description:
Users are experiencing a significant issue with the product page, where it is not functioning correctly. This problem disrupts the shopping experience, making it difficult for users to browse, view, or purchase products as intended.

Steps to Reproduce:

1. Visit the product page of the application or website.
2. Attempt to browse, view, or interact with product listings.
3. Observe the behavior of the product page, including any errors or unexpected actions.

Expected Result:
The product page should function smoothly, allowing users to browse and interact with product listings seamlessly. Users should be able to view product details, add items to their cart, and proceed with the purchase process without encountering any issues.

Actual Result:
Upon visiting the product page, users encounter various issues such as missing product images, incorrect pricing information, broken links, unresponsive buttons, or other unexpected behaviors. These problems hinder the user's ability to shop effectively on the platform.

Impact:
This issue has a significant negative impact on the user experience, as it directly affects the core functionality of the application or website. Users may abandon shopping sessions due to these problems, resulting in potential revenue loss.

Issue: Invite Friend Feature Fails to Generate App Link

Description:
Users are experiencing a critical issue with the "Invite Friend" feature within the application. When attempting to invite friends to join the app, the feature fails to generate the necessary app link. This issue hampers the user's ability to refer friends to the platform and may impact the growth of the user base.

Steps to Reproduce:

Open the application on a compatible device.
Navigate to the "Invite Friend" section or feature.
Attempt to invite a friend by using the provided functionality.
Observe the behavior of the app during the invitation process.

Expected Result:
The "Invite Friend" feature should function smoothly, generating an app link that users can share with their friends. This link should facilitate the referral process and encourage new users to join the platform.

Actual Result:
Upon attempting to invite a friend through the app, users find that the feature does not generate the necessary app link. As a result, they are unable to refer friends effectively, and potential new users may not be incentivized to join the platform.

Impact:
This issue has a significant negative impact on user acquisition and growth, as it restricts users from utilizing a crucial feature for inviting friends. The lack of a functioning invite system can hinder the platform's ability to expand its user base.

Issue: Unable to Find Another Location
Description:
Users are encountering a problem where they are unable to search for or find alternative locations within the application. This issue restricts their ability to explore different places, set preferences, or perform location-based actions, which can hinder their overall experience with the app.

Steps to Reproduce:

Open the application on a compatible device.
Navigate to the location or search feature within the app.
Attempt to search for a specific location or browse alternative places.
Observe the behavior of the location search and selection feature.
Expected Result:
The application should provide users with the capability to search for various locations, set preferences, or explore alternative places easily. Users should be able to find and select different locations as needed.

Actual Result:
Upon attempting to search for alternative locations within the app, users find that the search functionality does not work as expected. They are unable to find or select different locations, which limits their ability to use location-based features effectively.

Impact:
This issue negatively impacts the user experience by restricting users' ability to explore different locations and utilize location-based features within the app. It may lead to frustration and limited use of the app's capabilities.