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Images can be uploaded into the /images/ folder:

Any image that is in the /images/ folder can be included in a page with one of the following shortcodes.

You'll need to provide three things:

• path + filename — this is the path within the /images/ folder
• caption — a clear description of the image
• alt-text — a description of the image for people who cannot see it

In-line Image

{% include image.html path="contact-center/sonny.png" alt-text="this is the alt text" caption="Sonny" %}

Wide Image

{% include image-wide.html path="contact-center/sonny.png" alt-text="this is the alt text" caption="Sonny" %}

YouTube videos can be embedded in pages.

1. Copy the the ID of the youtube video URL
2. Example — https://www.youtube.com/watch?v=JcwG4iwN6Fk the ID of this video is JcwG4iwN6Fk
3. Paste the ID into the following shortcode.

{% include youtube.html id="JcwG4iwN6Fk" %}

Insert links to PDFs within pages/posts like this:

• path to PDF (needs to be within the /images/ folder)
• title of PDF

{% include pdf.html path="customer/Personas.pdf" title="This is the title of the PDF" %}