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shortercode avatar shortercode commented on June 27, 2024

Hi @AmhedVargas can I confirm if you are actually running on a PromethION? That deb is intended for a specific piece of ONT hardware.

Also I should note that EPI2ME classic platform is due to be retired soon please take a look at https://labs.epi2me.io/agent-transition/ for information on the migration to the new platform.

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AmhedVargas avatar AmhedVargas commented on June 27, 2024

Hey,

Thank you so much for so prompt response. I didnt know about the transition.

Also, correct, we acquired a PromethION P2 solo. Is the epi2me-agent3-promethion the correct software to use?

Thanks again and apologies for using this repo as means to enquiry about my issue.

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AmhedVargas avatar AmhedVargas commented on June 27, 2024

My bad, just noticed that I was supposed to use just the agent3. Totally my bad, apologies!

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shortercode avatar shortercode commented on June 27, 2024

No problem, I've made a note that we should put a note about the migration on this repo. We've also had a few support cases coming here recently for some reason. Perhaps a change to the support page, I'm not sure.

If you have any further issues please direct your queries via https://nanoporetech.com/support/ or [email protected] who should be able to help you better.

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