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Daniel-MultiSafepay avatar Daniel-MultiSafepay commented on July 4, 2024

Hi @elax46.

Thanks for your comment and report.

I would like to ask if you are sure the application is receiving the HTTP notification from our systems, which updates the order status.

If you are sure you received the notification, and is not being blocked by a firewall for example, or because the host is not reachable, then you can also look for more information, in the PrestaShop log directory, once you enable debug mode in the MultiSafepay module.

As a third option, please write us an email to [email protected] (and share with us your merchant ID, and the order number) and we can look internally what is the response from your application to our HTTP notification

from prestashop-official.

elax46 avatar elax46 commented on July 4, 2024

Fixed the issue that depended on the firewall thanks for the reply

from prestashop-official.

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