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Daniel-MultiSafepay avatar Daniel-MultiSafepay commented on June 25, 2024

Hello @mathieuhen

Thanks for reporting this issue.
I will be working to confirm this issue and after that I will get back to you with more information.

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mathieuhen avatar mathieuhen commented on June 25, 2024

OK, thanks.
There is no more error but it's not completely resolved. I realised now that the invoice ID sent to MSP is always : #FA000000.

So I let you check how resolve that ;)

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Daniel-MultiSafepay avatar Daniel-MultiSafepay commented on June 25, 2024

Hello @mathieuhen.

Once again, thanks for reporting this issue.

I am sorry to have delayed an answer during the day of yesterday. A problem related to PrestaShop; was preventing me to install and execute a PrestaShop 1.7.7.3 version to confirm the problem in the same version. Fortunately they have resolved this.

In relation to your problem: I have not been able to reproduce the problem in a clean installation of PrestaShop 1.7.7.3 . For us this is working correctly.

I wonder if some other module may be overwriting the "Order" or "OrderInvoice" object; or maybe some other module is executing actions on this hook; avoiding the invoice id being assigned to the Order. Or we might have some bug or use another hook. In any case; I would like to get to the bottom of this.

Please, could you open a ticket with us at [email protected] with a reference to this GitHub issue. I will retake this issue from there. Being our system, we can ask you for a staging environment, while we keep sensitive information safe, and reproduce the error, and finally understand if we should adjust something in the plugin; or maybe it's due to some other conflict in your setup.

I will be waiting your answer to continue my investigation.

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mathieuhen avatar mathieuhen commented on June 25, 2024

Hello Daniel,

sorry for the delay. I will open a ticket.

Thanks,

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Daniel-MultiSafepay avatar Daniel-MultiSafepay commented on June 25, 2024

Thanks again for your report @mathieuhen.

I am closing this; since it was reported by you in release 5.1.1.

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