Recognize serial number in mail body and set dynamic field config item.

1. You should have a ticket dynamic field (Config Item) predefined in your system

    E.g: 
    Name: RelatedComputer
    Field Type: Config item (multiselect)
    Config Item Class: Computer
    Config Item Deployment State: Any
    Config Item Link Type: Any
    Config Item Link Source: Any
    
    Name: RelatedHardware
    Field Type: Config item (multiselect)
    Config Item Class: Hardware
    Config Item Deployment State: Any
    Config Item Link Type: Any
    Config Item Link Source: Any
   
    *Advisable to use multi select as this will allow multiple serial number in the email body.
   

2. Go to Admin > System Configuration > PostMaster::PreFilterModule###5-ConfigItemSNRecognition

   Update the DynamicField section.

    E.g:
    
    RelatedComputer => Computer
    RelatedHardware => Hardware
    
    *where RelatedComputer and RelatedHardware is dynamic field config item name.
    *where Computer and Hardware is Config Item class which the dynamic field belong to.
   

3. Email example

    From skywalker@localhost  Fri Dec 21 23:59:24 2001
    Return-Path: <[email protected]>
    Received: (from skywalker@localhost)
    	by avro.de (8.11.3/8.11.3/SuSE Linux 8.11.1-0.5) id f3MMSE303694
    	for skywalker@localhost; Fri, 21 Dec 2001 23:59:24 +0200
    Date: Fri, 21 Dec 2001 23:59:24 +0200
    From: System Tester I <[email protected]>
    To: helpdesk@localhost
    Subject: Hello wordl
    Message-ID: <20011221002814.A3599@avro>
    Mime-Version: 1.0
    Content-Type: text/plain; charset=us-ascii
    Content-Disposition: inline
    X-Operating-System: Linux 2.4.10-4GB i686
    X-Uptime: 12:23am  up  5:19,  6 users,  load average: 0.11, 0.13, 0.18
    Content-Length: 139
    Lines: 11
    
    This is the first test.
    
    Adios ... 
    
    SerialNumber: 4432TX-312A
    SerialNumber: 80909821
    SerialNumber: 80909822
    
    ok byer
    
    --
    System Tester I - <skywalker@localhost>
    --
    Old programmers never die. They just branch to a new address.
   

4. If found, the id of the config item will be update into the dynamic field config item. If configured as number 1, ticket will auto link with the Config Item.