• Allow an admin to set default article subject and body in Process Management Activity Dialog (for Article configuration) using existing ticket template feature

• Built for OTRS CE 6.0.x / Znuny LTS

• Basic version here

    Article Description Short = Subject    
    Template for Body = Body    
  

1. Create a ticket template via Admin > Templates (Type: Note)
2. Admin can select it from Process Management Activity Dialog article configuration

Template list

Example template

Process Management Activity Dialog Article Configuration

New Process Ticket

Credit to root@znuny for the idea. As javascript file is write directly to original files, please make a backup first.