Actual Result

The order of companies and workspaces are not similar to the Web version

On Web version:

On App:

Expected Result

The order of Workspaces and Companies should be the same between Mobile and Web

Environment

All mobile devices

Actual Result

Cannot click the link in the message

Expected Result

The user should be able to click the link in the message. It should open the link in the browser

Environment

All Android devices

Actual Result

My account suddenly displays a direct chat with a new member on Twake, that I've never intended to find/ chat with her before

Expected Result

This is an annoying bug.
The app shouldn't show the direct chat doesn't have a chat history

Environment

All mobile devices

Actual Result

When clicking reply button

When tap the message right after submitted:

Expected Result

Should display No Response

Environment

All Android devices

Actual Result

App icon is vertically stretched

Expected Result

The App icon should display in normal size

Environment

Samsung A51
Android 10
6.5 inch

Actual Result

Everyone in our workspaces can access the channel but it shows only 1 member.

Expected Result

Should display the correct number of members in the channel

Environment

All android devices

Actual Result

A message sent from mobile cannot display on the old Twake app on iOS

Expected result

The message should display normally for the old Twake app.

Environment

All Android devices
Old Twake app on iOS

Actual Result

There's a group that doesn't have on Web version but displaying on Mobile

On Web:

On Mobile

Expected Result

The group might be archived or deleted or be hidden...It shouldn't show on Mobile.

Environment

All Android devices

Actual Result

After a long time opens the app, the login screen flashly display then redirects to the workspace.
https://streamable.com/wzv7yu

Expected Result

The login screen shouldn't display when the user is still logged in to the app.

Environment

All android devices

Precondition

On PC, attach a file with the message:

Actual Result

Cannot display the file or image attached with a message on Mobile

Expected Result

Should display a file or image attached with a message

Environment

All mobile devices

Actual Result

When the user login to the app, it displays a black screen then redirects to the default workspace
https://streamable.com/jekt0v

Expected Result

It shouldn't display a black screen.
When the app is processing a login request, it should display a loading icon instead of moving to the new black screen.
After login successfully, it should display a workspace screen.

Enviornment

All Mobile devices

Actual Result

Some channel icons are displaying as a question mark

Expected Result

Please investigate if we can fix.
If it depends on a mobile device, we should display the Twake icon instead of the question mark.

Environment

All android devices

Actual Result

When replying to a message in a thread, the replied message doesn’t display immediately. User has to leave the direct message or a channel then open the thread again to see the replied message.
Refer to the video on https://streamable.com/dhp6ck

Expected Result

A replied message should display immediately

Environment

All Android devices

Precondition

Create a quoted message on PC

Actual Result

Quoted message cannot display on Mobile

Expected Result

Mobile should display the quoted message

Environment

All android devices

Steps to reproduce:

1. User A sends direct message to User B
2. User B view the message on Twake app
3. User A logs in in Web and change his Display Name
4. User B check user A's display name on Twake mobile app

Expected result:
User A's display name should be shown correctly

Actual result:
Old name is still shown even though I tried to re-login

Precondition

In my account, the first company is a Test Company.
The main Company is the second one on the list.

Actual Result

When reopening the app, it always displays the first Workspace of the first company.
Refer https://streamable.com/mlhf9c

Expected Result

It should display the recent workspace and company.
Example: the last time I use app, I was being in the main company, in Workspace A.
Therefore, when I reopen the app, it should display Workspace A of my main company

Environment

All Android devices

Actual Result

Link isn't highlighted when it is selected.
This makes the User doesn't aware of which link he has already chosen
Refer https://streamable.com/nx8cuv

Expected Result

The link should be highlighted when it is selected

Environment

All android devices

Precondition

Mark star for some channels on PC

Actual Result

Star channel doesn’t display on the top

Expected Result

Starred channels should display on the top of the workspace

Environment

All android devices

Precondition

A message contains a line break

Actual result

Tap to the message to manipulate with the context menu makes the message duplicated
https://yadi.sk/i/Lc8H5cKXPjlo7g

Steps

1. Copy the message contains a line break
2. Select the reply text field
3. Verify the issue

Expected result

Please remove the duplicated line when manipulating with the context menu

Actual Result

Write a quoted message on mobile, the message doesn't display as a quote.

On Web version:

On Mobile:

Expected Result

A quote message is composed on mobile should display as a quote.

Environment

All android devices

Actual Result

Meeting form and GIF display as code on Mobile

Expected Result

It should display in acorrect forml as on the Web version

Environment

All mobile devices

Actual Result

Some channels are not fully updated.

Example:

• On FT-Mobile channel, it displays only messages are from 19 Nov – 23 Nov
  

• Channel FT – SmartSla cannot display messages.
  

• FT – Twake: displays only message on 24 Nov
  

...

Expected Result

All channels should be up to date

Environment

All mobile devices
Using my company account with the real data

Precondtion

A message has mentioned text:

Actual Result

Copy a message then paste the clipboard, the mentioned text displays a user's ID
https://streamable.com/scw8bf

Expected Result

It shouldn't display a user's ID.
The mentioned text should display correctly

Environment

All android devices

Actual Result

The channel icon is not fit

Expected Result

The channel icon should be fit and display in the correct ratio.

Environment

All Android devices

Actual Result

A message without a response will not be opened as a thread.
But a new message that already is submitted able to be opened as a thread.
https://streamable.com/ncsylz

Expected Result

Please confirm the expected behavior: if a message without response is able to open in a thread screen.

Environment

All Android devices

Actual Result

The date-time is too long and display in the incorrect format.
Example: 10:05 -> 10:5

Expected Result

Date and time should be displayed in the correct format and shortly.

Environment

All mobile devices

Actual Result

With a long channel name, the header tab of the thread screen looks untidy

Expected Result

The header tab should be simplified, like the one on the current Twake mobile

Environment

Actual Result

The error message is displaying in the breaking lines on the small screen (6.5 inch), which is not a good UI

Expected result

On the small screen, the message should display in only a line.
We should replace by a shorter message.

Precondition

Message1: a message without response
Message2: a child message as a response in a parent message
Message3: a parent message (with >= 1 response)

Actual Result

When deleting Message1 => it displays a grey screen with a reply popup/button
https://streamable.com/rcxqse

When deleting Message2 => Message2 doesn't disappear. The user has to refresh the app manually
https://streamable.com/kkkf23

When deleting Message3 => Message3 disappears immediately but after refreshing the app, it displays again.
https://streamable.com/sx9nlr

Expected Result

When deleting a message, the message should disappear immediately.
The message with or without a response should able to be deleted.

Environment

All mobile devices

Actual Result

There is no way to refresh the app unless close the app then open it again

Expected Result

User should be able pull to refresh the app

Actual Result

User needs to close the app or pull to refresh to get the newest update of the app (new messages, new channel, or direct chat...)

Expected Result

The app should have a real-time update for all screens

Environment

All android devices

Actual Result

The newest direct chat (not the first time sending a message) is not jumping on the top when it has a new message.
When the user pulls to refresh the app, it still not be moved to the top.

While on Web version:

Expected Result

When there is a new message, the direct chat should be on top of the direct (like the web version)

Environment

All Android devices

Actual Result

App shows the first member only for a direct group (a direct has multiple users)

Steps

1. On PC, create a direct message with multiple users
2. On Mobile, verify the issue

Expected result

The display of a direct group should help user discern the direct message and the direct group message

Environment

All Android devices

When I try to login with incorrect information, error message should be shown

• Incorrect username
• Incorrect password

Currently there is no error message

Actual Result

1. The font size is too big, that makes:

• A long channel name or a long username cannot display fully on the narrow screen
• A message looks longer with the big font size

2. There are too many font styles (different style, size, color) on a screen. That makes the app looks more complex

Expected Result

1. App font size should be decreased.
2. Date-time and additional information should be in the same font style and size
   The channel name and username should be in the same font

We need help from the UI/UX designer.

Actual Result

If the date-time of a message in a thread screen is too long (contains yesterday word), it will display in the break line

Expected result

The date-time displays in 2 lines look untidy. It should be in one line.
Please consider the displaying on iOS mobile: the date-time is displaying next to username

Actual Result

Sending a message from mobile to the Web user, the message doesn't display instantly. The user needs to refresh the app to see.

Expected Result

The message should display instantly on the Web version

Environment

All mobile devices

Actual Result

When opening a channel or direct chat, it displays an empty screen without messages
https://streamable.com/wkiz5v

Expected Result

Please investigate. The app should display messages and stable to be tested

Precondition

A message is a paragraph about 22000 character length

Actual Result

On Mobile, a long paragraph always display fully. This makes user have to infinity scroll to find other messages.
https://streamable.com/ijtno3

Expected Result

We should have a max length for a message.

1. If the max length is not too long, the message should be displayed fully.
2. If the max length is too long, the long message should be displayed as a preview.

Environment

All mobile devices

Actual Result

Login screen UI doesn’t fit the 6.5 inch screen.

On 5 inch screen, the submit button is hidden

Expected Result

The screen should be responsive

Environment

Samsung A51
Android 10
6.5 inch

Actual Result

Expected result

Improve the UI

Environment

Samsung A51
6.5-inch screen

Precondition

A direct has unread messages

Actual Result

After reading the new messages, the user goes back to the channel list but the unread message counter doesn't disappear.
The User needs to refresh the app manually to update.
Refer https://streamable.com/m0m819

Expected Result

The unread message counter should be updated when the user has read them.

Environment

All android devices

Precondition

A message has a reaction

Actual Result

From mobile, unreacted isn't successful
https://yadi.sk/i/G13KNXTh3QVV7g

Environment

Version 1.5

Actual Result

Sometimes Twake app on my device cannot display the channels list. While another device (Xiaomi) can.
Refer https://streamable.com/m3qygt

Expected Result

Please help investigate. The App might not compatible with the mobile device.

Environment

Samsung A51
Android 10
Model: SM-A515F/DSN

Actual result

1. Displaying a preview message instead of the bot name.
2. Link in the bot message isn't highlighted

On mobile:

On PC:

Expected Result

Should display the message in the format on Web version

Actual Result

Icon displays incorrectly on Mobile

On the Web:

On the mobile

Expected Result

Icons should display correctly

Environment

Build version 1.5
All android devices

Actual Result

A highlighted text on Mobile is displaying in a separated line.
On Mobile:

On PC:

Expected Result

The highlighted text should display in the same line as the others

Environment

All android devices

Actual Result

Messages in 2 channel/ direct message are displaying together in "one channel"
Refer: https://streamable.com/jl23of

Steps

1. Open a channel. It takes time to load. You have to leave immediately before the messages in the channel are shown.
2. Open another direct message.
3. Verify the issue

Expected Result

The mobile app should display the correct message of the channel

Environment

All android devices

Actual Result

React a replied message on Mobile disappears after reopen the message thread
Refer the video on https://streamable.com/n0x81d

Steps

1. Open the thread
2. React a replied message in the thread
3. Tap Back button 2 time to go back to the channel list
4. Open the reacted replied message again
5. Verify the issue

Expected Result

The reaction should be kept and synced to the server

Environment

All android devices

Actual Result

1. When logging into the app then the internet connection is lost, the app keeps displaying a loading screen (forever). Sometimes the user kills the app but cannot restart.
   https://streamable.com/jdahoh

2. When there's no internet connection, sending a message or open a channel/direct will not successful but the app doesn't notify the user.

Expected Result

• Request to the server should have timeout
• When there's no internet connection, the app should:
  • permanent displaying a message to notify on the top/bottom of the app
  • OR displaying a popup when having any request

Environment