innoswp / bs21-07-customer-support Goto Github PK

As a user I want to access the tool from any device to switch them in the process.

Create the deployed version of the product to introduce it to customer and submit for grading

As a user I want to keep my questions session even if I close the site to be able to continue it afterwards.

As a customer I want the tool to be able to choose the most appropriate answer for users question from the database to provide the most helpful support.

As a volunteer I want the tool to ask me to accept request for the question to avoid accident interruptions by other volunteers.

As a volunteer I want to be able to register to the Q&A system using the tg bot to be able to accept requests for answers.

Recreate the web application to make it integrable wiith the backend part of the project

Write an API which will allow the bot to accept requests from the web application itself

As a customer I want to be able to integrate the tool into any of my projects to save resources for next projects.

As a user I want to be able to rate the volunteer team answer to provide my feedback in case the answer was not helpful.

As a customer I want the tool to be integrated into the web application to provide the support for its users.

As a customer I want to be able to see the feedback by users in the database to volunteer team work to manage them.

As a user I want to be able to hide the tool and show it again to use the site while waiting for the answer.

As a customer I want to have simple database with questions and answers to be able to manage them conveniently.

As a customer I want the tool to store questions and answers in the database.

As a customer I want the tool to be beatiful and match my site design to attract users.

As a user I want to be able to get fast automate answers to some frequently asked questions to save my time.

As a user I want to have the customer support tool in the website to get answers for my questions by the volunteer team

As a customer I would like to have a README.md file where I can read all the technical information about the project

As a volunteer I want to use only messaging platform to deliver answers without need to open the website.

As a customer I want to be able to conveniently access database with questions and answers to view the current state of it and correct them if needed.

As a user I want to be able to contact volunteer team to ask some questions to get support in using the website.