freshworks / mobihelp-phonegap Goto Github PK

Is that supose to happen?

System information:

Cordova CLI: 5.3.1
Gulp version: CLI version 3.9.0
Gulp local:
Ionic Version: 1.1.1
Ionic CLI Version: 1.7.8
Ionic App Lib Version: 0.6.4
OS: Windows 8.1
Node Version: v4.2.1

Plugin list:
com.phonegap.plugins.PushPlugin 2.5.0 "PushPlugin"
cordova-plugin-console 1.0.1 "Console"
cordova-plugin-device 1.0.1 "Device"
cordova-plugin-freshdesk-mobihelp 1.1.0 "Mobihelp Plugin for Phonegap"
cordova-plugin-splashscreen 2.1.0 "Splashscreen"
cordova-plugin-statusbar 1.0.1 "StatusBar"
cordova-plugin-whitelist 1.0.0 "Whitelist"
ionic-plugin-keyboard 1.0.8 "Keyboard"

After i install this plugin on my project go a device to test it and the app name has changed to FreshdeskSDK.

This is on android. Not tested in IOS

Hi!

Are there any plans to update to the latest native Freshdesk SDKs which would fix a couple of issues?

Thanks! :-)

Best,

Christoph

Screenshot attached! Plugin was removed and added again to ensure newest version.

With an upgrade in an ionic framework application with the latest cordova lib 6.4.0, I get an error building android. Builds have been fine prior to this cordova update. I confirmed that building a brand new fresh ionic app with nothing in it but the FreshDesk phonegap plugin gets the same error:

Error: /Users/russ/source/fdtest/platforms/android/gradlew: Command failed with exit code 1 Error output:
FAILURE: Build failed with an exception.

• What went wrong:
  A problem occurred configuring root project 'android'.

Cannot evaluate module MobihelpSDK : Configuration with name 'debug' not found.

• Try:
  Run with --stacktrace option to get the stack trace. Run with --info or --debug option to get more log output.

java.lang.RuntimeException: Unable to start activity ComponentInfo{com.evici.qvidi/com.freshdesk.mobihelp.activity.SolutionArticleListActivity}: android.view.InflateException: Binary XML file line #17: Error inflating class android.support.v7.internal.widget.ActionBarOverlayLayout
at android.app.ActivityThread.performLaunchActivity(ActivityThread.java:2702)
at android.app.ActivityThread.handleLaunchActivity(ActivityThread.java:2767)
at android.app.ActivityThread.access$900(ActivityThread.java:177)
at android.app.ActivityThread$H.handleMessage(ActivityThread.java:1449)
at android.os.Handler.dispatchMessage(Handler.java:102)
at android.os.Looper.loop(Looper.java:145)
at android.app.ActivityThread.main(ActivityThread.java:5951)
at java.lang.reflect.Method.invoke(Native Method)
at java.lang.reflect.Method.invoke(Method.java:372)
at com.android.internal.os.ZygoteInit$MethodAndArgsCaller.run(ZygoteInit.java:1400)
at com.android.internal.os.ZygoteInit.main(ZygoteInit.java:1195)
Caused by: android.view.InflateException: Binary XML file line #17: Error inflating class android.support.v7.internal.widget.ActionBarOverlayLayout
at android.view.LayoutInflater.createView(LayoutInflater.java:640)
at android.view.LayoutInflater.createViewFromTag(LayoutInflater.java:750)
at android.view.LayoutInflater.inflate(LayoutInflater.java:483)
at android.view.LayoutInflater.inflate(LayoutInflater.java:415)
at android.view.LayoutInflater.inflate(LayoutInflater.java:366)
at android.support.v7.app.ActionBarActivityDelegateBase.ensureSubDecor(ActionBarActivityDelegateBase.java:273)
at android.support.v7.app.ActionBarActivityDelegateBase.setContentView(ActionBarActivityDelegateBase.java:225)
at android.support.v7.app.ActionBarActivity.setContentView(ActionBarActivity.java:102)
at com.freshdesk.mobihelp.activity.SolutionArticleListActivity.onCreate(Unknown Source)
at android.app.Activity.performCreate(Activity.java:6289)
at android.app.Instrumentation.callActivityOnCreate(Instrumentation.java:1119)
at android.app.ActivityThread.performLaunchActivity(ActivityThread.java:2655)
... 10 more
Caused by: java.lang.reflect.InvocationTargetException
at java.lang.reflect.Constructor.newInstance(Native Method)
at java.lang.reflect.Constructor.newInstance(Constructor.java:288)
at android.view.LayoutInflater.createView(LayoutInflater.java:614)
... 21 more
Caused by: java.lang.NoClassDefFoundError: android.support.v7.internal.widget.ActionBarOverlayLayout$1
at android.support.v7.internal.widget.ActionBarOverlayLayout.(ActionBarOverlayLayout.java:91)
... 24 more

When building (via gradle) in Visual Studio Cordova, the paths for files in the freshdesk Mobihelp plugin exceed 240 characters which causes the build process to error.

The workaround seems to be to change the build directory for the plugin in build-extras.gradle by replacing

repositories { mavenCentral() }

with

repositories { buildDir = "C:/tmp/${rootProject.name}/${project.name}" mavenCentral() }

... which allows it to only just fit the filepaths within the 240 character limit.

It would be very nice if this just built out of the box though. :-)

Hi, here is another issue, the plugin was installed successfully, but when i built the android version i got below error, i saw this somewhere in the documentation that the appcompat is required, but i dont know the steps about how to install the jar, please suggest something.

FAILURE: Build failed with an exception.

• What went wrong:
  A problem occurred configuring root project 'android'.

  A problem occurred configuring project ':cordova-plugin-freshdesk-mobihelp:ged
  tests-MobihelpSDK'.
  Could not resolve all dependencies for configuration ':cordova-plugin-fresh
  desk-mobihelp:gedtests-MobihelpSDK:_debugCompile'.
  Could not find com.android.support:appcompat-v7:21.0.0.
  Searched in the following locations:
  https://repo1.maven.org/maven2/com/android/support/appcompat-v7/21.0
  .0/appcompat-v7-21.0.0.pom
  https://repo1.maven.org/maven2/com/android/support/appcompat-v7/21.0
  .0/appcompat-v7-21.0.0.jar
  Required by:
  android.cordova-plugin-freshdesk-mobihelp:gedtests-MobihelpSDK:unspe
  cified

• Try:
  Run with --stacktrace option to get the stack trace. Run with --info or --debug
  option to get more log output.

BUILD FAILED

Hi,

I have successfully integrated this plugin, but here is little problem, i can see the solutions in iOS but not in android, then i saw some requirements about Android, i have rest of 2 done, i dont know how to check support v4 in android sdk? please help me.

Regards
Rajesh

IOS
I am running Mobihelp.getUnreadCountAsync() every 30 seconds, which is returning the correct value ONLY after I launch the popup with Mobihelp.showSupport()

Before I launch the popup Mobihelp.getUnreadCountAsync() returns 0
Once I launch the popup and wait a little bit, then Mobihelp.getUnreadCountAsync() returns the current value.

I want to let my users know if they have a support request answer, without them having to navigate into the support page of my app.

Am I doing something wrong?

Also, I can't seem to affect the theme. I change the value but nothing changes. How can I troubleshoot that?

Thanks!!!!

Adding the preference KeepRunning = False prevents the mobihelp plugin from loading the help topic content.

Steps to reproduce:
(as per the hello-world instructions in the github readme)

1. Create a new blank Cordova project
2. Add the mobihelp-phonegap plugin
3. Add code to initialize and launch the plugin.
4. Start the app on an Android device and navigate to a help topic - the solution content is displayed
5. Stop the app
6. In config.xml add:

<preference name="KeepRunning" value="False" />

Start the app on an Android device and navigate to a help topic - a spinner is displayed but no solution content.

Tested on an Android 4.1.1 platform.
iOS seems unaffected by this (I don't think KeepRunning = False actually applies to iOS anyway though).

I would have expected that this would navigate just one single level up the solutions tree. Interestingly the Android back button does exactly this i.e. it navigates one level up the solutions tree.

I'm developing with ionic framework.

When pluginName is 'mobihelpplugin' a crash caused by EXC_BAD_ACCESS

xcode version is 7.2

Hi, is it still maintained ?

Hello,

I cloned this in git and then tried to install in cordova app but it gives following error. please suggest weather this supports in cordova or not.

Fetching plugin "https://github.com/acashjos/mobihelp-cordova.git" via git clone

Repository "https://github.com/acashjos/mobihelp-cordova.git" checked out to git
ref "master".
shell.js: internal error
Error: EXDEV, cross-device link not permitted 'C:\Users\RAJESH~1\AppData\Local\T
emp\git\1440671409587\ant.properties'
at Error (native)
at Object.fs.renameSync (fs.js:636:18)
at C:\Users\Rajesh Vishnani\AppData\Roaming\npm\node_modules\cordova\node_mo
dules\cordova-lib\node_modules\shelljs\src\mv.js:77:8
at Array.forEach (native)
at Object._mv (C:\Users\Rajesh Vishnani\AppData\Roaming\npm\node_modules\cor
dova\node_modules\cordova-lib\node_modules\shelljs\src\mv.js:53:11)
at Object.mv (C:\Users\Rajesh Vishnani\AppData\Roaming\npm\node_modules\cord
ova\node_modules\cordova-lib\node_modules\shelljs\src\common.js:186:23)
at C:\Users\Rajesh Vishnani\AppData\Roaming\npm\node_modules\cordova\node_mo
dules\cordova-lib\src\plugman\util\plugins.js:53:19
at _fulfilled (C:\Users\Rajesh Vishnani\AppData\Roaming\npm\node_modules\cor
dova\node_modules\q\q.js:787:54)
at self.promiseDispatch.done (C:\Users\Rajesh Vishnani\AppData\Roaming\npm\n
ode_modules\cordova\node_modules\q\q.js:816:30)
at Promise.promise.promiseDispatch (C:\Users\Rajesh Vishnani\AppData\Roaming
\npm\node_modules\cordova\node_modules\q\q.js:749:13)

Hello

Currently I'm using this plugin with Cordova 7.0.1, but as mentioned in the article below, without a package.json file its not possible to add this plugin to our app.

I was wondering if it was possible for a package.json file to be included with the repo. If needed i can upload the one i've generated.

Article:
http://ourcodeworld.com/articles/read/455/cordova-error-failed-to-fetch-plugin-npm-not-being-able-to-find-a-package-json-in-a-package-you-are-trying-to-install

I've tried calling setUserEmail() and setUserFullName() before AND after initializing the object, but it doesn't appear to work. I would think that at minimum, the user's email address would prepopulate when showSupport() or showFeedback() is called.