Comments (1)
It is clear that frappe helpdesk is supposed to be a standalone app, separate from ERPNext. But it seems crazy to maintain two separate apps that have separate copies of customer data that need to be linked.
Is there a plan to replace ERPNext with these separate apps (CRM, Helpdesk, ...), or is there a feature planned to keep the different customer objects synced in some way?
from helpdesk.
Related Issues (20)
- Fix first email from Frappe (first ticket)
- Bring email settings in front end
- Add skip button (light) to the left of the next button
- Improve onboarding guide
- Clean up first ticket
- Separate Internal SLA clock for L1/L2/L3 teams.
- Add Posthog Analytics HOT 1
- Customer signup/registration not working HOT 1
- Helpdesk Setup Error HOT 9
- Customer from Customer Portal not been able to raise the Ticket
- Logo/Favicon Image Issue
- User Permission Issue HOT 2
- Need Filters on List View
- Need Export functionality to export issues in Excel
- Instead of scrolling to Latest Reply Need latest reply first
- Support Agents not able to see the tickets that assigned to them.
- video comment not show
- Unable to login to erpnext site from Iframe.
- Unable to change Favicon Image and Helpdesk Logo
- HD Settings permission issue
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from helpdesk.