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Modern, Streamlined, Free and Open Source Customer Service Software

Home Page: https://frappedesk.com/

License: GNU Affero General Public License v3.0

Python 23.32% JavaScript 4.55% HTML 1.51% Vue 64.12% CSS 0.66% Shell 0.01% TypeScript 5.83%

frappe helpdesk ticketing python javascript typescript vue3 foss issue-tracker

helpdesk's Introduction

Frappe Helpdesk

Modern, Streamlined, Customer Service Software

frappedesk.com

Frappe Helpdesk offers an easy setup, clean user interface, and automation tools to resolve customer issues efficiently. It is based on Frappe Framework. It lets you streamline your company's support and helps you to efficiently manage your customer queries. It can help you to,

Create tickets from email or help center
Empower customers with a comprehensive knowledge base and self-service portal
Automate redundant tasks like agent assignment and set up triggers to notify agents and customers based on certain events

Installation

Install and setup bench by following this guide
In the bench directory, run bench start and keep it running

Open another terminal in bench directory, and run these commands

bench get-app helpdesk
bench new-site helpdesk.test
bench --site helpdesk.test install-app helpdesk
bench --site helpdesk.test add-to-hosts

You can now access Helpdesk at http://helpdesk.test

You can also run a development server by following theses steps, in Helpdesk directory (apps/helpdesk)
```
yarn
yarn dev
```
Development server will be now available at http://localhost:8080

Contributions and Community

There are many ways you can contribute even if you don't code:

You can start by giving a star to this repository!
If you find any issues, even if it is a typo, you can raise an issue to inform us.
Join our Telegram group and share your thoughts.

License

GNU Affero General Public License v3.0

helpdesk's People

Contributors

Stargazers

Watchers

Forkers

askmetoo yrestom pjamsheer efeone govind-jangid esafwan aadithpunathil jishnu-epics kamaljohnson sherinkr prosper-apps alkuhlani juangarcia4ks adesinasam abdulazizaljbri npbridge error-id ashishnpbs shanojkk devmiguelpereira jahnaviraj abcgitalbadia bakraldubai routeget cwsuba shadrak98 mhbu50 jango-blockchained wahni-green penieldev advait1987 khatavahi-bi-solutions vineetsaraogi nasirrr lewhwa hellonishad sayedtkg880 mohamedabdulsalam96 humenth muirawachanga erpegypt fadilsiddique tridz-dev joshuarestivo pithiya-nilesh ivanguevaram nileshpithiya axonic123 shariquerik betinhosampler imds89 it-great-falls zaqoutabed jakehamilton vishalgtingre blair2004 jaydonchion squaredotinc developer-electi mohsinalimat ssiyad topfayez tjomtek vikas32567 perkapz404 bretoreta peniel-technology themayurahir mohseenhabib ahmdfowzi doreen2002 raceland-automacao-lda msalim79 jaydeeppatoliya fadilsid mainul94 hydraitjo claudiucotan-itgeniuses david0718 dexcisstechrepo asoral databasesworks njoguchris nextchamp-saqib nabinhait monolithon kurogeek hardik-satasiya geanttechnology taha-azzan getpaz nextash niraj2477 jamariya inshasis ph47s74x alishk7193 ovresko tfsthiagobr98 singhranbir

helpdesk's Issues

Ticket list-view rearrange according to new design

The List View as per the new design

frontend agent filters (assigned tickets) etc

Fix Email Sync

I got the following error while synching emails:

Traceback (most recent call last):
  File "apps/frappe/frappe/utils/background_jobs.py", line 112, in execute_job
    method(**kwargs)
  File "apps/frappe/frappe/email/doctype/email_account/email_account.py", line 737, in pull_from_email_account
    email_account.receive()
  File "apps/frappe/frappe/email/doctype/email_account/email_account.py", line 459, in receive
    raise Exception(frappe.as_json(exceptions))
Exception: [
 "Traceback (most recent call last):\n  File \"apps/frappe/frappe/email/doctype/email_account/email_account.py\", line 440, in receive\n    communication.send_email(is_inbound_mail_communcation=True)\n  File \"apps/frappe/frappe/core/doctype/communication/mixins.py\", line 277, in send_email\n    input_dict = self.sendmail_input_dict(\n  File \"apps/frappe/frappe/core/doctype/communication/mixins.py\", line 241, in sendmail_input_dict\n    cc = self.get_mail_cc_with_displayname(\n  File \"apps/frappe/frappe/core/doctype/communication/mixins.py\", line 95, in get_mail_cc_with_displayname\n    return [self.get_email_with_displayname(email) for email in cc_list]\n  File \"apps/frappe/frappe/core/doctype/communication/mixins.py\", line 95, in <listcomp>\n    return [self.get_email_with_displayname(email) for email in cc_list]\n  File \"apps/frappe/frappe/core/doctype/communication/mixins.py\", line 30, in get_email_with_displayname\n    display_name, email = parse_addr(email_address)\n  File \"apps/frappe/frappe/utils/__init__.py\", line 582, in parse_addr\n    email_list = re.findall(email_regex, email_string)\n  File \"/usr/lib/python3.8/re.py\", line 241, in findall\n    return _compile(pattern, flags).findall(string)\nTypeError: expected string or bytes-like object\n",
 "Traceback (most recent call last):\n  File \"apps/frappe/frappe/email/doctype/email_account/email_account.py\", line 440, in receive\n    communication.send_email(is_inbound_mail_communcation=True)\n  File \"apps/frappe/frappe/core/doctype/communication/mixins.py\", line 277, in send_email\n    input_dict = self.sendmail_input_dict(\n  File \"apps/frappe/frappe/core/doctype/communication/mixins.py\", line 241, in sendmail_input_dict\n    cc = self.get_mail_cc_with_displayname(\n  File \"apps/frappe/frappe/core/doctype/communication/mixins.py\", line 95, in get_mail_cc_with_displayname\n    return [self.get_email_with_displayname(email) for email in cc_list]\n  File \"apps/frappe/frappe/core/doctype/communication/mixins.py\", line 95, in <listcomp>\n    return [self.get_email_with_displayname(email) for email in cc_list]\n  File \"apps/frappe/frappe/core/doctype/communication/mixins.py\", line 30, in get_email_with_displayname\n    display_name, email = parse_addr(email_address)\n  File \"apps/frappe/frappe/utils/__init__.py\", line 582, in parse_addr\n    email_list = re.findall(email_regex, email_string)\n  File \"/usr/lib/python3.8/re.py\", line 241, in findall\n    return _compile(pattern, flags).findall(string)\nTypeError: expected string or bytes-like object\n",
 "Traceback (most recent call last):\n  File \"apps/frappe/frappe/email/doctype/email_account/email_account.py\", line 440, in receive\n    communication.send_email(is_inbound_mail_communcation=True)\n  File \"apps/frappe/frappe/core/doctype/communication/mixins.py\", line 277, in send_email\n    input_dict = self.sendmail_input_dict(\n  File \"apps/frappe/frappe/core/doctype/communication/mixins.py\", line 241, in sendmail_input_dict\n    cc = self.get_mail_cc_with_displayname(\n  File \"apps/frappe/frappe/core/doctype/communication/mixins.py\", line 95, in get_mail_cc_with_displayname\n    return [self.get_email_with_displayname(email) for email in cc_list]\n  File \"apps/frappe/frappe/core/doctype/communication/mixins.py\", line 95, in <listcomp>\n    return [self.get_email_with_displayname(email) for email in cc_list]\n  File \"apps/frappe/frappe/core/doctype/communication/mixins.py\", line 30, in get_email_with_displayname\n    display_name, email = parse_addr(email_address)\n  File \"apps/frappe/frappe/utils/__init__.py\", line 582, in parse_addr\n    email_list = re.findall(email_regex, email_string)\n  File \"/usr/lib/python3.8/re.py\", line 241, in findall\n    return _compile(pattern, flags).findall(string)\nTypeError: expected string or bytes-like object\n",
 "Traceback (most recent call last):\n  File \"apps/frappe/frappe/email/doctype/email_account/email_account.py\", line 440, in receive\n    communication.send_email(is_inbound_mail_communcation=True)\n  File \"apps/frappe/frappe/core/doctype/communication/mixins.py\", line 277, in send_email\n    input_dict = self.sendmail_input_dict(\n  File \"apps/frappe/frappe/core/doctype/communication/mixins.py\", line 241, in sendmail_input_dict\n    cc = self.get_mail_cc_with_displayname(\n  File \"apps/frappe/frappe/core/doctype/communication/mixins.py\", line 95, in get_mail_cc_with_displayname\n    return [self.get_email_with_displayname(email) for email in cc_list]\n  File \"apps/frappe/frappe/core/doctype/communication/mixins.py\", line 95, in <listcomp>\n    return [self.get_email_with_displayname(email) for email in cc_list]\n  File \"apps/frappe/frappe/core/doctype/communication/mixins.py\", line 30, in get_email_with_displayname\n    display_name, email = parse_addr(email_address)\n  File \"apps/frappe/frappe/utils/__init__.py\", line 582, in parse_addr\n    email_list = re.findall(email_regex, email_string)\n  File \"/usr/lib/python3.8/re.py\", line 241, in findall\n    return _compile(pattern, flags).findall(string)\nTypeError: expected string or bytes-like object\n",
 "Traceback (most recent call last):\n  File \"apps/frappe/frappe/email/doctype/email_account/email_account.py\", line 440, in receive\n    communication.send_email(is_inbound_mail_communcation=True)\n  File \"apps/frappe/frappe/core/doctype/communication/mixins.py\", line 277, in send_email\n    input_dict = self.sendmail_input_dict(\n  File \"apps/frappe/frappe/core/doctype/communication/mixins.py\", line 241, in sendmail_input_dict\n    cc = self.get_mail_cc_with_displayname(\n  File \"apps/frappe/frappe/core/doctype/communication/mixins.py\", line 95, in get_mail_cc_with_displayname\n    return [self.get_email_with_displayname(email) for email in cc_list]\n  File \"apps/frappe/frappe/core/doctype/communication/mixins.py\", line 95, in <listcomp>\n    return [self.get_email_with_displayname(email) for email in cc_list]\n  File \"apps/frappe/frappe/core/doctype/communication/mixins.py\", line 30, in get_email_with_displayname\n    display_name, email = parse_addr(email_address)\n  File \"apps/frappe/frappe/utils/__init__.py\", line 582, in parse_addr\n    email_list = re.findall(email_regex, email_string)\n  File \"/usr/lib/python3.8/re.py\", line 241, in findall\n    return _compile(pattern, flags).findall(string)\nTypeError: expected string or bytes-like object\n",
 "Traceback (most recent call last):\n  File \"apps/frappe/frappe/email/doctype/email_account/email_account.py\", line 440, in receive\n    communication.send_email(is_inbound_mail_communcation=True)\n  File \"apps/frappe/frappe/core/doctype/communication/mixins.py\", line 277, in send_email\n    input_dict = self.sendmail_input_dict(\n  File \"apps/frappe/frappe/core/doctype/communication/mixins.py\", line 241, in sendmail_input_dict\n    cc = self.get_mail_cc_with_displayname(\n  File \"apps/frappe/frappe/core/doctype/communication/mixins.py\", line 95, in get_mail_cc_with_displayname\n    return [self.get_email_with_displayname(email) for email in cc_list]\n  File \"apps/frappe/frappe/core/doctype/communication/mixins.py\", line 95, in <listcomp>\n    return [self.get_email_with_displayname(email) for email in cc_list]\n  File \"apps/frappe/frappe/core/doctype/communication/mixins.py\", line 30, in get_email_with_displayname\n    display_name, email = parse_addr(email_address)\n  File \"apps/frappe/frappe/utils/__init__.py\", line 582, in parse_addr\n    email_list = re.findall(email_regex, email_string)\n  File \"/usr/lib/python3.8/re.py\", line 241, in findall\n    return _compile(pattern, flags).findall(string)\nTypeError: expected string or bytes-like object\n",
 "Traceback (most recent call last):\n  File \"apps/frappe/frappe/email/doctype/email_account/email_account.py\", line 440, in receive\n    communication.send_email(is_inbound_mail_communcation=True)\n  File \"apps/frappe/frappe/core/doctype/communication/mixins.py\", line 277, in send_email\n    input_dict = self.sendmail_input_dict(\n  File \"apps/frappe/frappe/core/doctype/communication/mixins.py\", line 241, in sendmail_input_dict\n    cc = self.get_mail_cc_with_displayname(\n  File \"apps/frappe/frappe/core/doctype/communication/mixins.py\", line 95, in get_mail_cc_with_displayname\n    return [self.get_email_with_displayname(email) for email in cc_list]\n  File \"apps/frappe/frappe/core/doctype/communication/mixins.py\", line 95, in <listcomp>\n    return [self.get_email_with_displayname(email) for email in cc_list]\n  File \"apps/frappe/frappe/core/doctype/communication/mixins.py\", line 30, in get_email_with_displayname\n    display_name, email = parse_addr(email_address)\n  File \"apps/frappe/frappe/utils/__init__.py\", line 582, in parse_addr\n    email_list = re.findall(email_regex, email_string)\n  File \"/usr/lib/python3.8/re.py\", line 241, in findall\n    return _compile(pattern, flags).findall(string)\nTypeError: expected string or bytes-like object\n",
 "Traceback (most recent call last):\n  File \"apps/frappe/frappe/email/doctype/email_account/email_account.py\", line 440, in receive\n    communication.send_email(is_inbound_mail_communcation=True)\n  File \"apps/frappe/frappe/core/doctype/communication/mixins.py\", line 277, in send_email\n    input_dict = self.sendmail_input_dict(\n  File \"apps/frappe/frappe/core/doctype/communication/mixins.py\", line 241, in sendmail_input_dict\n    cc = self.get_mail_cc_with_displayname(\n  File \"apps/frappe/frappe/core/doctype/communication/mixins.py\", line 95, in get_mail_cc_with_displayname\n    return [self.get_email_with_displayname(email) for email in cc_list]\n  File \"apps/frappe/frappe/core/doctype/communication/mixins.py\", line 95, in <listcomp>\n    return [self.get_email_with_displayname(email) for email in cc_list]\n  File \"apps/frappe/frappe/core/doctype/communication/mixins.py\", line 30, in get_email_with_displayname\n    display_name, email = parse_addr(email_address)\n  File \"apps/frappe/frappe/utils/__init__.py\", line 582, in parse_addr\n    email_list = re.findall(email_regex, email_string)\n  File \"/usr/lib/python3.8/re.py\", line 241, in findall\n    return _compile(pattern, flags).findall(string)\nTypeError: expected string or bytes-like object\n",
 "Traceback (most recent call last):\n  File \"apps/frappe/frappe/email/doctype/email_account/email_account.py\", line 440, in receive\n    communication.send_email(is_inbound_mail_communcation=True)\n  File \"apps/frappe/frappe/core/doctype/communication/mixins.py\", line 277, in send_email\n    input_dict = self.sendmail_input_dict(\n  File \"apps/frappe/frappe/core/doctype/communication/mixins.py\", line 241, in sendmail_input_dict\n    cc = self.get_mail_cc_with_displayname(\n  File \"apps/frappe/frappe/core/doctype/communication/mixins.py\", line 95, in get_mail_cc_with_displayname\n    return [self.get_email_with_displayname(email) for email in cc_list]\n  File \"apps/frappe/frappe/core/doctype/communication/mixins.py\", line 95, in <listcomp>\n    return [self.get_email_with_displayname(email) for email in cc_list]\n  File \"apps/frappe/frappe/core/doctype/communication/mixins.py\", line 30, in get_email_with_displayname\n    display_name, email = parse_addr(email_address)\n  File \"apps/frappe/frappe/utils/__init__.py\", line 582, in parse_addr\n    email_list = re.findall(email_regex, email_string)\n  File \"/usr/lib/python3.8/re.py\", line 241, in findall\n    return _compile(pattern, flags).findall(string)\nTypeError: expected string or bytes-like object\n",
 "Traceback (most recent call last):\n  File \"apps/frappe/frappe/email/doctype/email_account/email_account.py\", line 440, in receive\n    communication.send_email(is_inbound_mail_communcation=True)\n  File \"apps/frappe/frappe/core/doctype/communication/mixins.py\", line 277, in send_email\n    input_dict = self.sendmail_input_dict(\n  File \"apps/frappe/frappe/core/doctype/communication/mixins.py\", line 241, in sendmail_input_dict\n    cc = self.get_mail_cc_with_displayname(\n  File \"apps/frappe/frappe/core/doctype/communication/mixins.py\", line 95, in get_mail_cc_with_displayname\n    return [self.get_email_with_displayname(email) for email in cc_list]\n  File \"apps/frappe/frappe/core/doctype/communication/mixins.py\", line 95, in <listcomp>\n    return [self.get_email_with_displayname(email) for email in cc_list]\n  File \"apps/frappe/frappe/core/doctype/communication/mixins.py\", line 30, in get_email_with_displayname\n    display_name, email = parse_addr(email_address)\n  File \"apps/frappe/frappe/utils/__init__.py\", line 582, in parse_addr\n    email_list = re.findall(email_regex, email_string)\n  File \"/usr/lib/python3.8/re.py\", line 241, in findall\n    return _compile(pattern, flags).findall(string)\nTypeError: expected string or bytes-like object\n",
 "Traceback (most recent call last):\n  File \"apps/frappe/frappe/email/doctype/email_account/email_account.py\", line 440, in receive\n    communication.send_email(is_inbound_mail_communcation=True)\n  File \"apps/frappe/frappe/core/doctype/communication/mixins.py\", line 277, in send_email\n    input_dict = self.sendmail_input_dict(\n  File \"apps/frappe/frappe/core/doctype/communication/mixins.py\", line 241, in sendmail_input_dict\n    cc = self.get_mail_cc_with_displayname(\n  File \"apps/frappe/frappe/core/doctype/communication/mixins.py\", line 95, in get_mail_cc_with_displayname\n    return [self.get_email_with_displayname(email) for email in cc_list]\n  File \"apps/frappe/frappe/core/doctype/communication/mixins.py\", line 95, in <listcomp>\n    return [self.get_email_with_displayname(email) for email in cc_list]\n  File \"apps/frappe/frappe/core/doctype/communication/mixins.py\", line 30, in get_email_with_displayname\n    display_name, email = parse_addr(email_address)\n  File \"apps/frappe/frappe/utils/__init__.py\", line 582, in parse_addr\n    email_list = re.findall(email_regex, email_string)\n  File \"/usr/lib/python3.8/re.py\", line 241, in findall\n    return _compile(pattern, flags).findall(string)\nTypeError: expected string or bytes-like object\n",
 "Traceback (most recent call last):\n  File \"apps/frappe/frappe/email/doctype/email_account/email_account.py\", line 440, in receive\n    communication.send_email(is_inbound_mail_communcation=True)\n  File \"apps/frappe/frappe/core/doctype/communication/mixins.py\", line 277, in send_email\n    input_dict = self.sendmail_input_dict(\n  File \"apps/frappe/frappe/core/doctype/communication/mixins.py\", line 241, in sendmail_input_dict\n    cc = self.get_mail_cc_with_displayname(\n  File \"apps/frappe/frappe/core/doctype/communication/mixins.py\", line 95, in get_mail_cc_with_displayname\n    return [self.get_email_with_displayname(email) for email in cc_list]\n  File \"apps/frappe/frappe/core/doctype/communication/mixins.py\", line 95, in <listcomp>\n    return [self.get_email_with_displayname(email) for email in cc_list]\n  File \"apps/frappe/frappe/core/doctype/communication/mixins.py\", line 30, in get_email_with_displayname\n    display_name, email = parse_addr(email_address)\n  File \"apps/frappe/frappe/utils/__init__.py\", line 582, in parse_addr\n    email_list = re.findall(email_regex, email_string)\n  File \"/usr/lib/python3.8/re.py\", line 241, in findall\n    return _compile(pattern, flags).findall(string)\nTypeError: expected string or bytes-like object\n",
 "Traceback (most recent call last):\n  File \"apps/frappe/frappe/email/doctype/email_account/email_account.py\", line 440, in receive\n    communication.send_email(is_inbound_mail_communcation=True)\n  File \"apps/frappe/frappe/core/doctype/communication/mixins.py\", line 277, in send_email\n    input_dict = self.sendmail_input_dict(\n  File \"apps/frappe/frappe/core/doctype/communication/mixins.py\", line 241, in sendmail_input_dict\n    cc = self.get_mail_cc_with_displayname(\n  File \"apps/frappe/frappe/core/doctype/communication/mixins.py\", line 95, in get_mail_cc_with_displayname\n    return [self.get_email_with_displayname(email) for email in cc_list]\n  File \"apps/frappe/frappe/core/doctype/communication/mixins.py\", line 95, in <listcomp>\n    return [self.get_email_with_displayname(email) for email in cc_list]\n  File \"apps/frappe/frappe/core/doctype/communication/mixins.py\", line 30, in get_email_with_displayname\n    display_name, email = parse_addr(email_address)\n  File \"apps/frappe/frappe/utils/__init__.py\", line 582, in parse_addr\n    email_list = re.findall(email_regex, email_string)\n  File \"/usr/lib/python3.8/re.py\", line 241, in findall\n    return _compile(pattern, flags).findall(string)\nTypeError: expected string or bytes-like object\n",
 "Traceback (most recent call last):\n  File \"apps/frappe/frappe/email/doctype/email_account/email_account.py\", line 440, in receive\n    communication.send_email(is_inbound_mail_communcation=True)\n  File \"apps/frappe/frappe/core/doctype/communication/mixins.py\", line 277, in send_email\n    input_dict = self.sendmail_input_dict(\n  File \"apps/frappe/frappe/core/doctype/communication/mixins.py\", line 241, in sendmail_input_dict\n    cc = self.get_mail_cc_with_displayname(\n  File \"apps/frappe/frappe/core/doctype/communication/mixins.py\", line 95, in get_mail_cc_with_displayname\n    return [self.get_email_with_displayname(email) for email in cc_list]\n  File \"apps/frappe/frappe/core/doctype/communication/mixins.py\", line 95, in <listcomp>\n    return [self.get_email_with_displayname(email) for email in cc_list]\n  File \"apps/frappe/frappe/core/doctype/communication/mixins.py\", line 30, in get_email_with_displayname\n    display_name, email = parse_addr(email_address)\n  File \"apps/frappe/frappe/utils/__init__.py\", line 582, in parse_addr\n    email_list = re.findall(email_regex, email_string)\n  File \"/usr/lib/python3.8/re.py\", line 241, in findall\n    return _compile(pattern, flags).findall(string)\nTypeError: expected string or bytes-like object\n",
 "Traceback (most recent call last):\n  File \"apps/frappe/frappe/email/doctype/email_account/email_account.py\", line 440, in receive\n    communication.send_email(is_inbound_mail_communcation=True)\n  File \"apps/frappe/frappe/core/doctype/communication/mixins.py\", line 277, in send_email\n    input_dict = self.sendmail_input_dict(\n  File \"apps/frappe/frappe/core/doctype/communication/mixins.py\", line 241, in sendmail_input_dict\n    cc = self.get_mail_cc_with_displayname(\n  File \"apps/frappe/frappe/core/doctype/communication/mixins.py\", line 95, in get_mail_cc_with_displayname\n    return [self.get_email_with_displayname(email) for email in cc_list]\n  File \"apps/frappe/frappe/core/doctype/communication/mixins.py\", line 95, in <listcomp>\n    return [self.get_email_with_displayname(email) for email in cc_list]\n  File \"apps/frappe/frappe/core/doctype/communication/mixins.py\", line 30, in get_email_with_displayname\n    display_name, email = parse_addr(email_address)\n  File \"apps/frappe/frappe/utils/__init__.py\", line 582, in parse_addr\n    email_list = re.findall(email_regex, email_string)\n  File \"/usr/lib/python3.8/re.py\", line 241, in findall\n    return _compile(pattern, flags).findall(string)\nTypeError: expected string or bytes-like object\n",
 "Traceback (most recent call last):\n  File \"apps/frappe/frappe/email/doctype/email_account/email_account.py\", line 440, in receive\n    communication.send_email(is_inbound_mail_communcation=True)\n  File \"apps/frappe/frappe/core/doctype/communication/mixins.py\", line 277, in send_email\n    input_dict = self.sendmail_input_dict(\n  File \"apps/frappe/frappe/core/doctype/communication/mixins.py\", line 241, in sendmail_input_dict\n    cc = self.get_mail_cc_with_displayname(\n  File \"apps/frappe/frappe/core/doctype/communication/mixins.py\", line 95, in get_mail_cc_with_displayname\n    return [self.get_email_with_displayname(email) for email in cc_list]\n  File \"apps/frappe/frappe/core/doctype/communication/mixins.py\", line 95, in <listcomp>\n    return [self.get_email_with_displayname(email) for email in cc_list]\n  File \"apps/frappe/frappe/core/doctype/communication/mixins.py\", line 30, in get_email_with_displayname\n    display_name, email = parse_addr(email_address)\n  File \"apps/frappe/frappe/utils/__init__.py\", line 582, in parse_addr\n    email_list = re.findall(email_regex, email_string)\n  File \"/usr/lib/python3.8/re.py\", line 241, in findall\n    return _compile(pattern, flags).findall(string)\nTypeError: expected string or bytes-like object\n",
 "Traceback (most recent call last):\n  File \"apps/frappe/frappe/email/doctype/email_account/email_account.py\", line 440, in receive\n    communication.send_email(is_inbound_mail_communcation=True)\n  File \"apps/frappe/frappe/core/doctype/communication/mixins.py\", line 277, in send_email\n    input_dict = self.sendmail_input_dict(\n  File \"apps/frappe/frappe/core/doctype/communication/mixins.py\", line 241, in sendmail_input_dict\n    cc = self.get_mail_cc_with_displayname(\n  File \"apps/frappe/frappe/core/doctype/communication/mixins.py\", line 95, in get_mail_cc_with_displayname\n    return [self.get_email_with_displayname(email) for email in cc_list]\n  File \"apps/frappe/frappe/core/doctype/communication/mixins.py\", line 95, in <listcomp>\n    return [self.get_email_with_displayname(email) for email in cc_list]\n  File \"apps/frappe/frappe/core/doctype/communication/mixins.py\", line 30, in get_email_with_displayname\n    display_name, email = parse_addr(email_address)\n  File \"apps/frappe/frappe/utils/__init__.py\", line 582, in parse_addr\n    email_list = re.findall(email_regex, email_string)\n  File \"/usr/lib/python3.8/re.py\", line 241, in findall\n    return _compile(pattern, flags).findall(string)\nTypeError: expected string or bytes-like object\n",
 "Traceback (most recent call last):\n  File \"apps/frappe/frappe/email/doctype/email_account/email_account.py\", line 440, in receive\n    communication.send_email(is_inbound_mail_communcation=True)\n  File \"apps/frappe/frappe/core/doctype/communication/mixins.py\", line 277, in send_email\n    input_dict = self.sendmail_input_dict(\n  File \"apps/frappe/frappe/core/doctype/communication/mixins.py\", line 241, in sendmail_input_dict\n    cc = self.get_mail_cc_with_displayname(\n  File \"apps/frappe/frappe/core/doctype/communication/mixins.py\", line 95, in get_mail_cc_with_displayname\n    return [self.get_email_with_displayname(email) for email in cc_list]\n  File \"apps/frappe/frappe/core/doctype/communication/mixins.py\", line 95, in <listcomp>\n    return [self.get_email_with_displayname(email) for email in cc_list]\n  File \"apps/frappe/frappe/core/doctype/communication/mixins.py\", line 30, in get_email_with_displayname\n    display_name, email = parse_addr(email_address)\n  File \"apps/frappe/frappe/utils/__init__.py\", line 582, in parse_addr\n    email_list = re.findall(email_regex, email_string)\n  File \"/usr/lib/python3.8/re.py\", line 241, in findall\n    return _compile(pattern, flags).findall(string)\nTypeError: expected string or bytes-like object\n",
 "Traceback (most recent call last):\n  File \"apps/frappe/frappe/email/doctype/email_account/email_account.py\", line 440, in receive\n    communication.send_email(is_inbound_mail_communcation=True)\n  File \"apps/frappe/frappe/core/doctype/communication/mixins.py\", line 277, in send_email\n    input_dict = self.sendmail_input_dict(\n  File \"apps/frappe/frappe/core/doctype/communication/mixins.py\", line 241, in sendmail_input_dict\n    cc = self.get_mail_cc_with_displayname(\n  File \"apps/frappe/frappe/core/doctype/communication/mixins.py\", line 95, in get_mail_cc_with_displayname\n    return [self.get_email_with_displayname(email) for email in cc_list]\n  File \"apps/frappe/frappe/core/doctype/communication/mixins.py\", line 95, in <listcomp>\n    return [self.get_email_with_displayname(email) for email in cc_list]\n  File \"apps/frappe/frappe/core/doctype/communication/mixins.py\", line 30, in get_email_with_displayname\n    display_name, email = parse_addr(email_address)\n  File \"apps/frappe/frappe/utils/__init__.py\", line 582, in parse_addr\n    email_list = re.findall(email_regex, email_string)\n  File \"/usr/lib/python3.8/re.py\", line 241, in findall\n    return _compile(pattern, flags).findall(string)\nTypeError: expected string or bytes-like object\n",
 "Traceback (most recent call last):\n  File \"apps/frappe/frappe/email/doctype/email_account/email_account.py\", line 440, in receive\n    communication.send_email(is_inbound_mail_communcation=True)\n  File \"apps/frappe/frappe/core/doctype/communication/mixins.py\", line 277, in send_email\n    input_dict = self.sendmail_input_dict(\n  File \"apps/frappe/frappe/core/doctype/communication/mixins.py\", line 241, in sendmail_input_dict\n    cc = self.get_mail_cc_with_displayname(\n  File \"apps/frappe/frappe/core/doctype/communication/mixins.py\", line 95, in get_mail_cc_with_displayname\n    return [self.get_email_with_displayname(email) for email in cc_list]\n  File \"apps/frappe/frappe/core/doctype/communication/mixins.py\", line 95, in <listcomp>\n    return [self.get_email_with_displayname(email) for email in cc_list]\n  File \"apps/frappe/frappe/core/doctype/communication/mixins.py\", line 30, in get_email_with_displayname\n    display_name, email = parse_addr(email_address)\n  File \"apps/frappe/frappe/utils/__init__.py\", line 582, in parse_addr\n    email_list = re.findall(email_regex, email_string)\n  File \"/usr/lib/python3.8/re.py\", line 241, in findall\n    return _compile(pattern, flags).findall(string)\nTypeError: expected string or bytes-like object\n",
 "Traceback (most recent call last):\n  File \"apps/frappe/frappe/email/doctype/email_account/email_account.py\", line 440, in receive\n    communication.send_email(is_inbound_mail_communcation=True)\n  File \"apps/frappe/frappe/core/doctype/communication/mixins.py\", line 277, in send_email\n    input_dict = self.sendmail_input_dict(\n  File \"apps/frappe/frappe/core/doctype/communication/mixins.py\", line 241, in sendmail_input_dict\n    cc = self.get_mail_cc_with_displayname(\n  File \"apps/frappe/frappe/core/doctype/communication/mixins.py\", line 95, in get_mail_cc_with_displayname\n    return [self.get_email_with_displayname(email) for email in cc_list]\n  File \"apps/frappe/frappe/core/doctype/communication/mixins.py\", line 95, in <listcomp>\n    return [self.get_email_with_displayname(email) for email in cc_list]\n  File \"apps/frappe/frappe/core/doctype/communication/mixins.py\", line 30, in get_email_with_displayname\n    display_name, email = parse_addr(email_address)\n  File \"apps/frappe/frappe/utils/__init__.py\", line 582, in parse_addr\n    email_list = re.findall(email_regex, email_string)\n  File \"/usr/lib/python3.8/re.py\", line 241, in findall\n    return _compile(pattern, flags).findall(string)\nTypeError: expected string or bytes-like object\n",
 "Traceback (most recent call last):\n  File \"apps/frappe/frappe/email/doctype/email_account/email_account.py\", line 440, in receive\n    communication.send_email(is_inbound_mail_communcation=True)\n  File \"apps/frappe/frappe/core/doctype/communication/mixins.py\", line 277, in send_email\n    input_dict = self.sendmail_input_dict(\n  File \"apps/frappe/frappe/core/doctype/communication/mixins.py\", line 241, in sendmail_input_dict\n    cc = self.get_mail_cc_with_displayname(\n  File \"apps/frappe/frappe/core/doctype/communication/mixins.py\", line 95, in get_mail_cc_with_displayname\n    return [self.get_email_with_displayname(email) for email in cc_list]\n  File \"apps/frappe/frappe/core/doctype/communication/mixins.py\", line 95, in <listcomp>\n    return [self.get_email_with_displayname(email) for email in cc_list]\n  File \"apps/frappe/frappe/core/doctype/communication/mixins.py\", line 30, in get_email_with_displayname\n    display_name, email = parse_addr(email_address)\n  File \"apps/frappe/frappe/utils/__init__.py\", line 582, in parse_addr\n    email_list = re.findall(email_regex, email_string)\n  File \"/usr/lib/python3.8/re.py\", line 241, in findall\n    return _compile(pattern, flags).findall(string)\nTypeError: expected string or bytes-like object\n",
 "Traceback (most recent call last):\n  File \"apps/frappe/frappe/email/doctype/email_account/email_account.py\", line 440, in receive\n    communication.send_email(is_inbound_mail_communcation=True)\n  File \"apps/frappe/frappe/core/doctype/communication/mixins.py\", line 277, in send_email\n    input_dict = self.sendmail_input_dict(\n  File \"apps/frappe/frappe/core/doctype/communication/mixins.py\", line 241, in sendmail_input_dict\n    cc = self.get_mail_cc_with_displayname(\n  File \"apps/frappe/frappe/core/doctype/communication/mixins.py\", line 95, in get_mail_cc_with_displayname\n    return [self.get_email_with_displayname(email) for email in cc_list]\n  File \"apps/frappe/frappe/core/doctype/communication/mixins.py\", line 95, in <listcomp>\n    return [self.get_email_with_displayname(email) for email in cc_list]\n  File \"apps/frappe/frappe/core/doctype/communication/mixins.py\", line 30, in get_email_with_displayname\n    display_name, email = parse_addr(email_address)\n  File \"apps/frappe/frappe/utils/__init__.py\", line 582, in parse_addr\n    email_list = re.findall(email_regex, email_string)\n  File \"/usr/lib/python3.8/re.py\", line 241, in findall\n    return _compile(pattern, flags).findall(string)\nTypeError: expected string or bytes-like object\n",
 "Traceback (most recent call last):\n  File \"apps/frappe/frappe/email/doctype/email_account/email_account.py\", line 440, in receive\n    communication.send_email(is_inbound_mail_communcation=True)\n  File \"apps/frappe/frappe/core/doctype/communication/mixins.py\", line 277, in send_email\n    input_dict = self.sendmail_input_dict(\n  File \"apps/frappe/frappe/core/doctype/communication/mixins.py\", line 241, in sendmail_input_dict\n    cc = self.get_mail_cc_with_displayname(\n  File \"apps/frappe/frappe/core/doctype/communication/mixins.py\", line 95, in get_mail_cc_with_displayname\n    return [self.get_email_with_displayname(email) for email in cc_list]\n  File \"apps/frappe/frappe/core/doctype/communication/mixins.py\", line 95, in <listcomp>\n    return [self.get_email_with_displayname(email) for email in cc_list]\n  File \"apps/frappe/frappe/core/doctype/communication/mixins.py\", line 30, in get_email_with_displayname\n    display_name, email = parse_addr(email_address)\n  File \"apps/frappe/frappe/utils/__init__.py\", line 582, in parse_addr\n    email_list = re.findall(email_regex, email_string)\n  File \"/usr/lib/python3.8/re.py\", line 241, in findall\n    return _compile(pattern, flags).findall(string)\nTypeError: expected string or bytes-like object\n",
 "Traceback (most recent call last):\n  File \"apps/frappe/frappe/email/doctype/email_account/email_account.py\", line 440, in receive\n    communication.send_email(is_inbound_mail_communcation=True)\n  File \"apps/frappe/frappe/core/doctype/communication/mixins.py\", line 277, in send_email\n    input_dict = self.sendmail_input_dict(\n  File \"apps/frappe/frappe/core/doctype/communication/mixins.py\", line 241, in sendmail_input_dict\n    cc = self.get_mail_cc_with_displayname(\n  File \"apps/frappe/frappe/core/doctype/communication/mixins.py\", line 95, in get_mail_cc_with_displayname\n    return [self.get_email_with_displayname(email) for email in cc_list]\n  File \"apps/frappe/frappe/core/doctype/communication/mixins.py\", line 95, in <listcomp>\n    return [self.get_email_with_displayname(email) for email in cc_list]\n  File \"apps/frappe/frappe/core/doctype/communication/mixins.py\", line 30, in get_email_with_displayname\n    display_name, email = parse_addr(email_address)\n  File \"apps/frappe/frappe/utils/__init__.py\", line 582, in parse_addr\n    email_list = re.findall(email_regex, email_string)\n  File \"/usr/lib/python3.8/re.py\", line 241, in findall\n    return _compile(pattern, flags).findall(string)\nTypeError: expected string or bytes-like object\n",
 "Traceback (most recent call last):\n  File \"apps/frappe/frappe/email/doctype/email_account/email_account.py\", line 440, in receive\n    communication.send_email(is_inbound_mail_communcation=True)\n  File \"apps/frappe/frappe/core/doctype/communication/mixins.py\", line 277, in send_email\n    input_dict = self.sendmail_input_dict(\n  File \"apps/frappe/frappe/core/doctype/communication/mixins.py\", line 241, in sendmail_input_dict\n    cc = self.get_mail_cc_with_displayname(\n  File \"apps/frappe/frappe/core/doctype/communication/mixins.py\", line 95, in get_mail_cc_with_displayname\n    return [self.get_email_with_displayname(email) for email in cc_list]\n  File \"apps/frappe/frappe/core/doctype/communication/mixins.py\", line 95, in <listcomp>\n    return [self.get_email_with_displayname(email) for email in cc_list]\n  File \"apps/frappe/frappe/core/doctype/communication/mixins.py\", line 30, in get_email_with_displayname\n    display_name, email = parse_addr(email_address)\n  File \"apps/frappe/frappe/utils/__init__.py\", line 582, in parse_addr\n    email_list = re.findall(email_regex, email_string)\n  File \"/usr/lib/python3.8/re.py\", line 241, in findall\n    return _compile(pattern, flags).findall(string)\nTypeError: expected string or bytes-like object\n",
 "Traceback (most recent call last):\n  File \"apps/frappe/frappe/email/doctype/email_account/email_account.py\", line 440, in receive\n    communication.send_email(is_inbound_mail_communcation=True)\n  File \"apps/frappe/frappe/core/doctype/communication/mixins.py\", line 277, in send_email\n    input_dict = self.sendmail_input_dict(\n  File \"apps/frappe/frappe/core/doctype/communication/mixins.py\", line 241, in sendmail_input_dict\n    cc = self.get_mail_cc_with_displayname(\n  File \"apps/frappe/frappe/core/doctype/communication/mixins.py\", line 95, in get_mail_cc_with_displayname\n    return [self.get_email_with_displayname(email) for email in cc_list]\n  File \"apps/frappe/frappe/core/doctype/communication/mixins.py\", line 95, in <listcomp>\n    return [self.get_email_with_displayname(email) for email in cc_list]\n  File \"apps/frappe/frappe/core/doctype/communication/mixins.py\", line 30, in get_email_with_displayname\n    display_name, email = parse_addr(email_address)\n  File \"apps/frappe/frappe/utils/__init__.py\", line 582, in parse_addr\n    email_list = re.findall(email_regex, email_string)\n  File \"/usr/lib/python3.8/re.py\", line 241, in findall\n    return _compile(pattern, flags).findall(string)\nTypeError: expected string or bytes-like object\n",
 "Traceback (most recent call last):\n  File \"apps/frappe/frappe/email/doctype/email_account/email_account.py\", line 440, in receive\n    communication.send_email(is_inbound_mail_communcation=True)\n  File \"apps/frappe/frappe/core/doctype/communication/mixins.py\", line 277, in send_email\n    input_dict = self.sendmail_input_dict(\n  File \"apps/frappe/frappe/core/doctype/communication/mixins.py\", line 241, in sendmail_input_dict\n    cc = self.get_mail_cc_with_displayname(\n  File \"apps/frappe/frappe/core/doctype/communication/mixins.py\", line 95, in get_mail_cc_with_displayname\n    return [self.get_email_with_displayname(email) for email in cc_list]\n  File \"apps/frappe/frappe/core/doctype/communication/mixins.py\", line 95, in <listcomp>\n    return [self.get_email_with_displayname(email) for email in cc_list]\n  File \"apps/frappe/frappe/core/doctype/communication/mixins.py\", line 30, in get_email_with_displayname\n    display_name, email = parse_addr(email_address)\n  File \"apps/frappe/frappe/utils/__init__.py\", line 582, in parse_addr\n    email_list = re.findall(email_regex, email_string)\n  File \"/usr/lib/python3.8/re.py\", line 241, in findall\n    return _compile(pattern, flags).findall(string)\nTypeError: expected string or bytes-like object\n",
 "Traceback (most recent call last):\n  File \"apps/frappe/frappe/email/doctype/email_account/email_account.py\", line 440, in receive\n    communication.send_email(is_inbound_mail_communcation=True)\n  File \"apps/frappe/frappe/core/doctype/communication/mixins.py\", line 277, in send_email\n    input_dict = self.sendmail_input_dict(\n  File \"apps/frappe/frappe/core/doctype/communication/mixins.py\", line 241, in sendmail_input_dict\n    cc = self.get_mail_cc_with_displayname(\n  File \"apps/frappe/frappe/core/doctype/communication/mixins.py\", line 95, in get_mail_cc_with_displayname\n    return [self.get_email_with_displayname(email) for email in cc_list]\n  File \"apps/frappe/frappe/core/doctype/communication/mixins.py\", line 95, in <listcomp>\n    return [self.get_email_with_displayname(email) for email in cc_list]\n  File \"apps/frappe/frappe/core/doctype/communication/mixins.py\", line 30, in get_email_with_displayname\n    display_name, email = parse_addr(email_address)\n  File \"apps/frappe/frappe/utils/__init__.py\", line 582, in parse_addr\n    email_list = re.findall(email_regex, email_string)\n  File \"/usr/lib/python3.8/re.py\", line 241, in findall\n    return _compile(pattern, flags).findall(string)\nTypeError: expected string or bytes-like object\n",
 "Traceback (most recent call last):\n  File \"apps/frappe/frappe/email/doctype/email_account/email_account.py\", line 440, in receive\n    communication.send_email(is_inbound_mail_communcation=True)\n  File \"apps/frappe/frappe/core/doctype/communication/mixins.py\", line 277, in send_email\n    input_dict = self.sendmail_input_dict(\n  File \"apps/frappe/frappe/core/doctype/communication/mixins.py\", line 241, in sendmail_input_dict\n    cc = self.get_mail_cc_with_displayname(\n  File \"apps/frappe/frappe/core/doctype/communication/mixins.py\", line 95, in get_mail_cc_with_displayname\n    return [self.get_email_with_displayname(email) for email in cc_list]\n  File \"apps/frappe/frappe/core/doctype/communication/mixins.py\", line 95, in <listcomp>\n    return [self.get_email_with_displayname(email) for email in cc_list]\n  File \"apps/frappe/frappe/core/doctype/communication/mixins.py\", line 30, in get_email_with_displayname\n    display_name, email = parse_addr(email_address)\n  File \"apps/frappe/frappe/utils/__init__.py\", line 582, in parse_addr\n    email_list = re.findall(email_regex, email_string)\n  File \"/usr/lib/python3.8/re.py\", line 241, in findall\n    return _compile(pattern, flags).findall(string)\nTypeError: expected string or bytes-like object\n",
 "Traceback (most recent call last):\n  File \"apps/frappe/frappe/email/doctype/email_account/email_account.py\", line 440, in receive\n    communication.send_email(is_inbound_mail_communcation=True)\n  File \"apps/frappe/frappe/core/doctype/communication/mixins.py\", line 277, in send_email\n    input_dict = self.sendmail_input_dict(\n  File \"apps/frappe/frappe/core/doctype/communication/mixins.py\", line 241, in sendmail_input_dict\n    cc = self.get_mail_cc_with_displayname(\n  File \"apps/frappe/frappe/core/doctype/communication/mixins.py\", line 95, in get_mail_cc_with_displayname\n    return [self.get_email_with_displayname(email) for email in cc_list]\n  File \"apps/frappe/frappe/core/doctype/communication/mixins.py\", line 95, in <listcomp>\n    return [self.get_email_with_displayname(email) for email in cc_list]\n  File \"apps/frappe/frappe/core/doctype/communication/mixins.py\", line 30, in get_email_with_displayname\n    display_name, email = parse_addr(email_address)\n  File \"apps/frappe/frappe/utils/__init__.py\", line 582, in parse_addr\n    email_list = re.findall(email_regex, email_string)\n  File \"/usr/lib/python3.8/re.py\", line 241, in findall\n    return _compile(pattern, flags).findall(string)\nTypeError: expected string or bytes-like object\n",
 "Traceback (most recent call last):\n  File \"apps/frappe/frappe/email/doctype/email_account/email_account.py\", line 440, in receive\n    communication.send_email(is_inbound_mail_communcation=True)\n  File \"apps/frappe/frappe/core/doctype/communication/mixins.py\", line 277, in send_email\n    input_dict = self.sendmail_input_dict(\n  File \"apps/frappe/frappe/core/doctype/communication/mixins.py\", line 241, in sendmail_input_dict\n    cc = self.get_mail_cc_with_displayname(\n  File \"apps/frappe/frappe/core/doctype/communication/mixins.py\", line 95, in get_mail_cc_with_displayname\n    return [self.get_email_with_displayname(email) for email in cc_list]\n  File \"apps/frappe/frappe/core/doctype/communication/mixins.py\", line 95, in <listcomp>\n    return [self.get_email_with_displayname(email) for email in cc_list]\n  File \"apps/frappe/frappe/core/doctype/communication/mixins.py\", line 30, in get_email_with_displayname\n    display_name, email = parse_addr(email_address)\n  File \"apps/frappe/frappe/utils/__init__.py\", line 582, in parse_addr\n    email_list = re.findall(email_regex, email_string)\n  File \"/usr/lib/python3.8/re.py\", line 241, in findall\n    return _compile(pattern, flags).findall(string)\nTypeError: expected string or bytes-like object\n",
 "Traceback (most recent call last):\n  File \"apps/frappe/frappe/email/doctype/email_account/email_account.py\", line 440, in receive\n    communication.send_email(is_inbound_mail_communcation=True)\n  File \"apps/frappe/frappe/core/doctype/communication/mixins.py\", line 277, in send_email\n    input_dict = self.sendmail_input_dict(\n  File \"apps/frappe/frappe/core/doctype/communication/mixins.py\", line 241, in sendmail_input_dict\n    cc = self.get_mail_cc_with_displayname(\n  File \"apps/frappe/frappe/core/doctype/communication/mixins.py\", line 95, in get_mail_cc_with_displayname\n    return [self.get_email_with_displayname(email) for email in cc_list]\n  File \"apps/frappe/frappe/core/doctype/communication/mixins.py\", line 95, in <listcomp>\n    return [self.get_email_with_displayname(email) for email in cc_list]\n  File \"apps/frappe/frappe/core/doctype/communication/mixins.py\", line 30, in get_email_with_displayname\n    display_name, email = parse_addr(email_address)\n  File \"apps/frappe/frappe/utils/__init__.py\", line 582, in parse_addr\n    email_list = re.findall(email_regex, email_string)\n  File \"/usr/lib/python3.8/re.py\", line 241, in findall\n    return _compile(pattern, flags).findall(string)\nTypeError: expected string or bytes-like object\n",
 "Traceback (most recent call last):\n  File \"apps/frappe/frappe/email/doctype/email_account/email_account.py\", line 440, in receive\n    communication.send_email(is_inbound_mail_communcation=True)\n  File \"apps/frappe/frappe/core/doctype/communication/mixins.py\", line 277, in send_email\n    input_dict = self.sendmail_input_dict(\n  File \"apps/frappe/frappe/core/doctype/communication/mixins.py\", line 241, in sendmail_input_dict\n    cc = self.get_mail_cc_with_displayname(\n  File \"apps/frappe/frappe/core/doctype/communication/mixins.py\", line 95, in get_mail_cc_with_displayname\n    return [self.get_email_with_displayname(email) for email in cc_list]\n  File \"apps/frappe/frappe/core/doctype/communication/mixins.py\", line 95, in <listcomp>\n    return [self.get_email_with_displayname(email) for email in cc_list]\n  File \"apps/frappe/frappe/core/doctype/communication/mixins.py\", line 30, in get_email_with_displayname\n    display_name, email = parse_addr(email_address)\n  File \"apps/frappe/frappe/utils/__init__.py\", line 582, in parse_addr\n    email_list = re.findall(email_regex, email_string)\n  File \"/usr/lib/python3.8/re.py\", line 241, in findall\n    return _compile(pattern, flags).findall(string)\nTypeError: expected string or bytes-like object\n",
 "Traceback (most recent call last):\n  File \"apps/frappe/frappe/email/doctype/email_account/email_account.py\", line 440, in receive\n    communication.send_email(is_inbound_mail_communcation=True)\n  File \"apps/frappe/frappe/core/doctype/communication/mixins.py\", line 277, in send_email\n    input_dict = self.sendmail_input_dict(\n  File \"apps/frappe/frappe/core/doctype/communication/mixins.py\", line 241, in sendmail_input_dict\n    cc = self.get_mail_cc_with_displayname(\n  File \"apps/frappe/frappe/core/doctype/communication/mixins.py\", line 95, in get_mail_cc_with_displayname\n    return [self.get_email_with_displayname(email) for email in cc_list]\n  File \"apps/frappe/frappe/core/doctype/communication/mixins.py\", line 95, in <listcomp>\n    return [self.get_email_with_displayname(email) for email in cc_list]\n  File \"apps/frappe/frappe/core/doctype/communication/mixins.py\", line 30, in get_email_with_displayname\n    display_name, email = parse_addr(email_address)\n  File \"apps/frappe/frappe/utils/__init__.py\", line 582, in parse_addr\n    email_list = re.findall(email_regex, email_string)\n  File \"/usr/lib/python3.8/re.py\", line 241, in findall\n    return _compile(pattern, flags).findall(string)\nTypeError: expected string or bytes-like object\n",
 "Traceback (most recent call last):\n  File \"apps/frappe/frappe/email/doctype/email_account/email_account.py\", line 440, in receive\n    communication.send_email(is_inbound_mail_communcation=True)\n  File \"apps/frappe/frappe/core/doctype/communication/mixins.py\", line 277, in send_email\n    input_dict = self.sendmail_input_dict(\n  File \"apps/frappe/frappe/core/doctype/communication/mixins.py\", line 241, in sendmail_input_dict\n    cc = self.get_mail_cc_with_displayname(\n  File \"apps/frappe/frappe/core/doctype/communication/mixins.py\", line 95, in get_mail_cc_with_displayname\n    return [self.get_email_with_displayname(email) for email in cc_list]\n  File \"apps/frappe/frappe/core/doctype/communication/mixins.py\", line 95, in <listcomp>\n    return [self.get_email_with_displayname(email) for email in cc_list]\n  File \"apps/frappe/frappe/core/doctype/communication/mixins.py\", line 30, in get_email_with_displayname\n    display_name, email = parse_addr(email_address)\n  File \"apps/frappe/frappe/utils/__init__.py\", line 582, in parse_addr\n    email_list = re.findall(email_regex, email_string)\n  File \"/usr/lib/python3.8/re.py\", line 241, in findall\n    return _compile(pattern, flags).findall(string)\nTypeError: expected string or bytes-like object\n",
 "Traceback (most recent call last):\n  File \"apps/frappe/frappe/email/doctype/email_account/email_account.py\", line 440, in receive\n    communication.send_email(is_inbound_mail_communcation=True)\n  File \"apps/frappe/frappe/core/doctype/communication/mixins.py\", line 277, in send_email\n    input_dict = self.sendmail_input_dict(\n  File \"apps/frappe/frappe/core/doctype/communication/mixins.py\", line 241, in sendmail_input_dict\n    cc = self.get_mail_cc_with_displayname(\n  File \"apps/frappe/frappe/core/doctype/communication/mixins.py\", line 95, in get_mail_cc_with_displayname\n    return [self.get_email_with_displayname(email) for email in cc_list]\n  File \"apps/frappe/frappe/core/doctype/communication/mixins.py\", line 95, in <listcomp>\n    return [self.get_email_with_displayname(email) for email in cc_list]\n  File \"apps/frappe/frappe/core/doctype/communication/mixins.py\", line 30, in get_email_with_displayname\n    display_name, email = parse_addr(email_address)\n  File \"apps/frappe/frappe/utils/__init__.py\", line 582, in parse_addr\n    email_list = re.findall(email_regex, email_string)\n  File \"/usr/lib/python3.8/re.py\", line 241, in findall\n    return _compile(pattern, flags).findall(string)\nTypeError: expected string or bytes-like object\n",
 "Traceback (most recent call last):\n  File \"apps/frappe/frappe/email/doctype/email_account/email_account.py\", line 440, in receive\n    communication.send_email(is_inbound_mail_communcation=True)\n  File \"apps/frappe/frappe/core/doctype/communication/mixins.py\", line 277, in send_email\n    input_dict = self.sendmail_input_dict(\n  File \"apps/frappe/frappe/core/doctype/communication/mixins.py\", line 241, in sendmail_input_dict\n    cc = self.get_mail_cc_with_displayname(\n  File \"apps/frappe/frappe/core/doctype/communication/mixins.py\", line 95, in get_mail_cc_with_displayname\n    return [self.get_email_with_displayname(email) for email in cc_list]\n  File \"apps/frappe/frappe/core/doctype/communication/mixins.py\", line 95, in <listcomp>\n    return [self.get_email_with_displayname(email) for email in cc_list]\n  File \"apps/frappe/frappe/core/doctype/communication/mixins.py\", line 30, in get_email_with_displayname\n    display_name, email = parse_addr(email_address)\n  File \"apps/frappe/frappe/utils/__init__.py\", line 582, in parse_addr\n    email_list = re.findall(email_regex, email_string)\n  File \"/usr/lib/python3.8/re.py\", line 241, in findall\n    return _compile(pattern, flags).findall(string)\nTypeError: expected string or bytes-like object\n"
]

Fix status badge padding overflow issue

Unable to change the category

The category once selected, becomes a read-only field. I should be able to move it to the desired category.

Add Agent DocType

agent permissions setup

Add Knowledge Base in Helpdesk Workspace

Deploy frontend to staging

Conversation sync in frontend

Wireframe - Customer Portal > New Ticket

Fix the Date representation

Please use day.js for representing time and day.

Add category and article ordering

article ordering in sub categories
sub category ordering in parent categories

Auto fetch new tickets in list view

Change the Naming Series of SLA

Change the naming series of Service Level Agreement to the data available in the field Service Level.

For example,

This is the current behaviour, in the expected behaviour - it should be Default SLA

Auto scroll to bottom of conversation

Decrease shadow of the cards - KB

The shadow is too loud when hovered over the card:

Admin actions in frontend (reply as an agent?)

Replace Failed to Overdue

Replace the status of Failed to Overdue in the Service Level Agreement Status field.

Add a shortcut to /helpdesk on desk

Add a shortcut here to navigate to the app (frontend)

Change the Naming Series from Subject to numbers. Start with 00001.

[Customer Portal] Fix the 'New Ticket' view

Please use the below wireframe to understand the aesthetics of the form, the form will be redesigned in the future.

Map the fields to:

Your Email ID -> Raised By
Subject -> Subject
Description -> As the first communication.

Default SLA

Make one SLA default, as soon as a new account is created - there should be one non-deletable SLA which should be applied on all of their tickets.

Remove this section when in article view

The Search section while viewing the article consumes a bit of real estate, and the actual article which is the focus of the page has to be scrolled - not a good UX.

Breadcrumbs are not refreshed

Validation error, for category if is_group set to false

There can be unlimited no of categories within a group category, validation is only needed for group categories

Fix the alignment of Customer Portal

Assign to me does not work

Add ticket filter in nav bar

Fix category doctype form logic

When Is Group is set don't show Parent Category
Show Articles when Is Group is not checked
Show Sub Categories when Is Group is checked

The user who creates the article, will be automatically tagged here.
Clicking on the User will redirect to Agent DocType from the frontend - backend tooling is not required.

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