CSATCalculator
This repository is to create a simple streamlit app to calculate CSAT score with statistical rigor.
It offers functionality to:
- calculate CSAT score & CSAT percentage
- calculate confidence interval for above two scores
- calculate confidence interval (with finite population correction)
Reference: https://medium.com/data-science-at-microsoft/csat-an-emperor-with-no-clothes-e1c27a1b93eb