dmranck / ticketutil Goto Github PK

I'm using your library to create the tickets in RT, What i wonder is is it something possible to assign the child tickets to a parent ticket using your library ? I've tried but it didn't succeed.

Bugzilla 5 supports kerberos auth, for example https://beta-bugzilla.redhat.com/ already has it.

As $subject, User should be able to create Sub Task of given task.

Service Now users want to be able to list the tickets they own so they can find the ticket ID they want to edit/comment/close. A **kwargs method would probably be the most useful. For example:

search(assigned_to='[email protected]')

Currently, you can set an environment variable called TICKETUTIL_DEBUG to True to enable debug logging. There should be a way to turn all logging off though.

I purposely mis-typed the jira hostname and tried to connect. It threw an UnboundLocalError. Here is the traceback:

INFO:requests.packages.urllib3.connectionpool:Starting new HTTP connection (1): fake-jira.fake.com
ERROR:root:Error authenticating to http://fake-jira.fake.com/step-auth-gss. No valid kerberos principal found.
ERROR:root:HTTPConnectionPool(host='fake-jira.fake.com', port=80): Max retries exceeded with url: /step-auth-gss (Caused by NewConnectionError('<requests.packages.urllib3.connection.HTTPConnection object at 0x7f64a15f4b90>: Failed to establish a new connection: [Errno -5] No address associated with hostname',))
INFO:requests.packages.urllib3.connectionpool:Starting new HTTP connection (2): fake-jira.fake.com
Traceback (most recent call last):
File "utils.py", line 16, in
create_jira('DEVOPSA', 'test summary', 'test description')
File "utils.py", line 12, in create_jira
priority = priority,
File "/usr/lib/python2.7/site-packages/ticketutil/jira.py", line 75, in create
self._create_ticket_request(params)
File "/usr/lib/python2.7/site-packages/ticketutil/jira.py", line 134, in _create_ticket_request
logging.error("Error creating ticket - {0}".format(list(r.json()['errors'].values())[0]))
UnboundLocalError: local variable 'r' referenced before assignment

Feature request: Pass in a ticket title and have the corresponding ticket id be returned. Maybe this could be lumped into query support? Investigate if this is worthwhile to add.

Investigate adding support for querying tickets in a project based on certain parameters. For example, return all open tickets, or return all tickets assigned to a specific user.

With the Jira LTS release 8.20 the Jira is supporting Personal Access Tokens, we need to support personal access tokens for Jira. The Basic auth will no more be supported for many Jira applications with this release.

More details: https://confluence.atlassian.com/enterprise/using-personal-access-tokens-1026032365.html
Possible solution(s)

Details about personal access tokens: More details: https://confluence.atlassian.com/enterprise/using-personal-access-tokens-1026032365.html

I need to move tickets from one sprint to another.

Can you share an example if this is possible?

It would be nice if the library will support Jira instances that require proxy setup.

Possible solution(s):

https://docs.python-requests.org/en/latest/user/advanced/#proxies

When working on RHEL 7.3 it's kinda difficult to get ticketutil going because of its strict dependency on requests>=2.9.1. RHEL ships v2.6.0 and upgrading with pip messes up system certificates. Is it really necessary to have requests 2.9.1 or would it be possible to bump it down to 2.6? It would make my life significantly easier.

TicketUtil currently supports:

• Kerberos for JIRA, RT
• Basic Auth for Redmine, Bugzilla

Add support for more authentication methods.

As $subj, can we have support for trac tickets as well.

@dmranck

Apparently this can be done in ServiceNow and JIRA. Research if it can be done in other tools, and add support.

Being worked on by @pzubaty

basicConfig sets up root logger which means it pollutes logging of other parts of applications and means apps cannot control whether they care about level of ticketutil logging.

Instead ticketutil should do something like:

logger = logging.getLogger(__name__)
logger.setLevel(XYZ)
....
logger.info/debug() etc

Write unit tests.

Most methods in ticketutil should return something, not just log the output or response. This would allow you to programmatically see the result of previous statements.

If the provided Jira URL has a trailing slash, initializing a JiraTicket object results in an incorrectly formed API URL, and ultimately leads to a JSONDecodeError. The resulting traceback does not indicate that the trailing slash could be the problem. The workaround for this behavior is easy (omit the trailing slash), but pinpointing the cause of the traceback can be difficult.

I created my own developer admin instance on http://m.redmine.org/hostings/new for Redmine testing purposes and I discovered, that some RedmineTicket methods are not working properly:

• change_status() does not work, the status is not changed despite successful status code 200 being returned
• both add_watcher() and remove_watcher() fail, because inaccessible authentication is required. This is strange as I used my admin auth. Authentication is required even when accessing http://domain.m.redmine.org/users.json directly via browser, pop up authentication window shows up not accepting my login.

These problems might be unique for this particular instance, but it would be good to inspect the user experience in this matter. Methods create(), edit(), add_comment() and add_attachment() seem to work as expected.

Now that we have unit tests for all files in ticketutil, we should be running these whenever a new PR is opened.

I want to reopen few of my jira tickets and I am trying to use
https://ticketutil.readthedocs.io/en/latest/JIRA.html#change-status

could you please provide an example if it's supported?

Add a feature that returns info on a ticket - something like a get_ticket_info() method.

As discussed in DEVOPSA-2649, ServiceNowTicket is pulling whole table when authenticating. This takes 61 seconds in production which causes timeouts and performance issues. Faster way is to pick random record instead.