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rt-bugtracker-public's Introduction

NAME
    RT::BugTracker::Public - Adds a public, (hopefully) userfriendly bug
    tracking UI to RT

INSTALLATION
    perl Makefile.PL
    make
    make install
        May need root permissions

    Edit your /opt/rt4/etc/RT_SiteConfig.pm
        Add this line:

            Set(@Plugins, qw(RT::BugTracker::Public));

        or add RT::BugTracker::Public to your existing @Plugins line.

    Clear your mason cache
            rm -rf /opt/rt4/var/mason_data/obj

    Restart your webserver

CONFIGURATION
    You can find local/etc/BugTracker-Public/RT_SiteConfig.pm with example
    of configuration and sane defaults. Add require in the main
    RT_SiteConfig.pm or define options there.

  WebPublicUser
    Make sure to create the public user in your RT system and add the line
    below to your RT_SiteConfig.pm.

        Set( $WebPublicUser, 'guest' );

    If you didn't name your public user 'guest', then change accordingly.

    The public user should probably be unprivileged and have the following
    rights

        CreateTicket
        ModifyCustomField
        ReplyToTicket
        SeeCustomField
        SeeQueue
        ShowTicket

    If you want the public UI to do anything useful. It should NOT have the
    ModifySelf right.

AUTHOR
    Best Practical Solutions, LLC <[email protected]>

BUGS
    All bugs should be reported via email to

        L<[email protected]|mailto:[email protected]>

    or via the web at

        L<rt.cpan.org|http://rt.cpan.org/Public/Dist/Display.html?Name=RT-BugTracker-Public>.

LICENSE AND COPYRIGHT
    This software is Copyright (c) 2014 by Best Practical Solutions

    This is free software, licensed under:

      The GNU General Public License, Version 2, June 1991

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