Attempt to delete image (when no longer exists) about cloudinary_php HOT 7 CLOSED

Hmm - I have just logged onto my cloudinary account and can see the image in the media library with the correct cloudinary id. If I comment out the line above, then the JSON call returns successfully.

I guess it is some other error within the cloudinary code which is not being trapped....

from cloudinary_php.

Hi @RWAP, can you please share with us your cloud_name and the timeframe in which you've made these actions so we check your logs for the cause of this behaviour?

from cloudinary_php.

Cloud name is dtf2gwjcg - these actions were occuring when I first opened this issue - so approx 11am (UK time) on 12/3/17

from cloudinary_php.

Thanks @RWAP, Looking at the logs I see only 200 response. Can you please also share with me a couple of example public_ids so we can investigate it further? if you'd like to keep this private, please feel free to open a support ticket. Thanks.

from cloudinary_php.

Does the PHP code for cloudinary disable error reporting? I have it enabled by default on the server (as it is a development server), but obviously the return from the call with just blank information suggests an unlogged / non-captured PHP error.

The image uploads at the time seemed to work without issue, it was the image deletes which were failing - but odd there is nothing in your logs, or in the logs on my own server.

I will try to replicate it again and then provide some public_ids by way of example, since it is only a test site at the moment.

from cloudinary_php.

Hi @RWAP, I apologise for the very late reply. Are you still having issues with deleting files?

from cloudinary_php.

Closing this issue due to the time elapsed. Please feel free to either re-open the issue, contact our support at http://support.cloudinary.com or create a new ticket if you have any additional issues.

from cloudinary_php.