When a conversation between an authenticated administrator and authenticated user takes places, the chat log correctly reflects the names. However, due to a logic error, an online chat between an authenticated administrator and guest user leads to the incorrect name being attributed to the messages in the staff chat screen, which is confusing.
When keyword searching, it appears that some of the translated HTML tags from the property description are included in the search criteria. For example, if a bulleted list exists, you can search for "li" and match the presence of a word not in the description.