Bitnami Wordpress Issue about vms HOT 5 OPEN

@tochi1981 can you run the bndiagnostic tool and share the generated code with us? Did you use the bncert-tool to generate the certificate? Did it return any error message?

We also recommend you to take a look at the guide below, which explains how to manually generate and configure a Let's Encrypt certificate. It should help you to find and fix your issue.

https://docs.bitnami.com/aws/how-to/generate-install-lets-encrypt-ssl/#alternative-approach

from vms.

Hello. Yes i used the bn-cert tool to generate the certificate. It worked fine for a few weeks then it stopped working for wildcard certificates. I then tried the alternative approach to try and reinstall and it crashed the server.

How do i run the bndiagnostic tool?

from vms.

Here is the result from bndiagnostic tool:

===== Begin of bndiagnostic tool output =====

? Resources: Found possible issues
? Connectivity: Found possible issues
✓ Mariadb: No issues found
? Processes: Found possible issues
✓ Wordpress: No issues found
? Apache: Found possible issues
✓ Php: No issues found

[Resources]

Your instance has little available RAM memory.

 total used free shared buff/cache available Mem: 3873 534 760 4 2579 3052 Swap:
0 0 0

You could try to increase your instance's memory. Please check your cloud
provider's documentation for more information.
Press [Enter] to continue:===== Begin of bndiagnostic tool output =====

[Connectivity]

Server ports 22, 80 and/or 443 are not publicly accessible. Please check the
following guide to open server ports for remote access:

https://docs.bitnami.com/general/faq/administration/use-firewall/

[Processes]

One or more component's processes are not running:

apache not running mariadb not running php-fpm not running

You can try to restart the process with the following command:

$ sudo /opt/bitnami/ctlscript.sh start COMPONENT_NAME

[Apache]

Found recent error or warning messages in the Apache error log.

[Tue Jun 18 02:33:56.587026 2024] [access_compat:error] [pid 396989:tid
Press [Enter] to continue:
    ? Resources: Found possible issues
    ? Connectivity: Found possible issues
    ✓ Mariadb: No issues found
    ? Processes: Found possible issues
    ✓ Wordpress: No issues found
140150503384832] [client **ip_address**:39228] AH01797: client denied by server
configuration: /opt/bitnami/wordpress/xmlrpc.php, referer: http://34.193.58.178
 [Tue Jun 18 02:34:32.299228 2024] [access_compat:error] [pid 426178:tid
140150168229632] [client **ip_address**:40112] AH01797: client denied by server
configuration: /opt/bitnami/wordpress/xmlrpc.php, referer:
http://34.193.58.178/wp-json/oembed/1.0/embed?url=http%3A%2F%2F34.193.58.178%2Fla
ser-therapy%2F
 [Tue Jun 18 02:50:21.027341 2024] [proxy_fcgi:error] [pid 426178:tid
140150411618048] [client **ip_address**:31122] AH01071: Got error 'PHP message:
PHP Warning: Undefined array key "HTTP_HOST" in /bitnami/wordpress/wp-config.php
on line 173; PHP message: PHP Warning: Undefined array key "HTTP_HOST" in
/bitnami/wordpress/wp-config.php on line 174; PHP message: PHP Warning:
Undefined array key "HTTP_HOST" in /opt/bitnami/wordpress/wp-includes/media.php
on line 1366; PHP message: PHP Warning: Und

Please check the following guide to troubleshoot server issues:

https://docs.bitnami.com/general/apps/wordpress/troubleshooting/debug-erro
rs-apache/

The Apache configuration has errors:

AH00526: Syntax error on line 5 of
Press [Enter] to continue:/opt/bitnami/apache/conf/vhosts/wordpress-https-vhost.conf: SSLCertificateFile:
file '/opt/bitnami/apache/conf/www.spabyrescuemd.com.crt' does not exist or is
empty

Please check the configuration.

===== End of bndiagnostic tool output =====

? Apache: Found possible issues
✓ Php: No issues found

[Resources]
Press [Enter] to continue:
Your instance has little available RAM memory.

 total used free shared buff/cache available Mem: 3873 534 760 4 2579 3052 Swap:
0 0 0
```                                                                                                                                                        The diagnostic bundle was uploaded successfully to the Bitnami servers. Please copy the following code:

e3d04835-9e9e-c3cb-6723-1443350a850f

And paste it in your Bitnami Support ticket.
bitnami@ip-172-26-15-41:/opt/bitnami/bndiagnostic$     ? Connectivity: Found possible issues
-bash: ?: command not found
bitnami@ip-172-26-15-41:/opt/bitnami/bndiagnostic$     ✓ Mariadb: No issues found
-bash: ✓: command not found
bitnami@ip-172-26-15-41:/opt/bitnami/bndiagnostic$     ? Processes: Found possible issues
-bash: ?: command not found
bitnami@ip-172-26-15-41:/opt/bitnami/bndiagnostic$     ✓ Wordpress: No issues found
-bash: ✓: command not found
bitnami@ip-172-26-15-41:/opt/bitnami/bndiagnostic$     ? Apache: Found possible issues
-bash: ?: command not found
bitnami@ip-172-26-15-41:/opt/bitnami/bndiagnostic$     ✓ Php: No issues found
-bash: ✓: command not found
bitnami@ip-172-26-15-41:/opt/bitnami/bndiagnostic$
bitnami@ip-172-26-15-41:/opt/bitnami/bndiagnostic$
bitnami@ip-172-26-15-41:/opt/bitnami/bndiagnostic$
bitnami@ip-172-26-15-41:/opt/bitnami/bndiagnostic$ [Resources]
-bash: [Resources]: command not found
bitnami@ip-172-26-15-41:/opt/bitnami/bndiagnostic$
bitnami@ip-172-26-15-41:/opt/bitnami/bndiagnostic$ Your instance has little available RAM memory.
-bash: Your: command not found
bitnami@ip-172-26-15-41:/opt/bitnami/bndiagnostic$ ```
>  total used free shared buff/cache available Mem: 3873 534 760 4 2579 3052 Swap:
> 0 0 0
> ```
-bash: total: command not found
-bash: 0: command not found

from vms.

Here is the result from bndiagnostic tool:

===== Begin of bndiagnostic tool output =====

? Resources: Found possible issues
? Connectivity: Found possible issues
✓ Mariadb: No issues found
? Processes: Found possible issues
✓ Wordpress: No issues found
? Apache: Found possible issues
✓ Php: No issues found

[Resources]

Your instance has little available RAM memory.

 total used free shared buff/cache available Mem: 3873 534 760 4 2579 3052 Swap:
0 0 0

You could try to increase your instance's memory. Please check your cloud provider's documentation for more information. Press [Enter] to continue:===== Begin of bndiagnostic tool output =====

[Connectivity]

Server ports 22, 80 and/or 443 are not publicly accessible. Please check the following guide to open server ports for remote access:

https://docs.bitnami.com/general/faq/administration/use-firewall/

[Processes]

One or more component's processes are not running:

apache not running mariadb not running php-fpm not running

You can try to restart the process with the following command:

$ sudo /opt/bitnami/ctlscript.sh start COMPONENT_NAME

[Apache]

Found recent error or warning messages in the Apache error log.

[Tue Jun 18 02:33:56.587026 2024] [access_compat:error] [pid 396989:tid
Press [Enter] to continue:
    ? Resources: Found possible issues
    ? Connectivity: Found possible issues
    ✓ Mariadb: No issues found
    ? Processes: Found possible issues
    ✓ Wordpress: No issues found
140150503384832] [client **ip_address**:39228] AH01797: client denied by server
configuration: /opt/bitnami/wordpress/xmlrpc.php, referer: http://34.193.58.178
 [Tue Jun 18 02:34:32.299228 2024] [access_compat:error] [pid 426178:tid
140150168229632] [client **ip_address**:40112] AH01797: client denied by server
configuration: /opt/bitnami/wordpress/xmlrpc.php, referer:
http://34.193.58.178/wp-json/oembed/1.0/embed?url=http%3A%2F%2F34.193.58.178%2Fla
ser-therapy%2F
 [Tue Jun 18 02:50:21.027341 2024] [proxy_fcgi:error] [pid 426178:tid
140150411618048] [client **ip_address**:31122] AH01071: Got error 'PHP message:
PHP Warning: Undefined array key "HTTP_HOST" in /bitnami/wordpress/wp-config.php
on line 173; PHP message: PHP Warning: Undefined array key "HTTP_HOST" in
/bitnami/wordpress/wp-config.php on line 174; PHP message: PHP Warning:
Undefined array key "HTTP_HOST" in /opt/bitnami/wordpress/wp-includes/media.php
on line 1366; PHP message: PHP Warning: Und

Please check the following guide to troubleshoot server issues:

https://docs.bitnami.com/general/apps/wordpress/troubleshooting/debug-erro rs-apache/

The Apache configuration has errors:

AH00526: Syntax error on line 5 of
Press [Enter] to continue:/opt/bitnami/apache/conf/vhosts/wordpress-https-vhost.conf: SSLCertificateFile:
file '/opt/bitnami/apache/conf/www.spabyrescuemd.com.crt' does not exist or is
empty

Please check the configuration.

===== End of bndiagnostic tool output =====

? Apache: Found possible issues
✓ Php: No issues found

[Resources] Press [Enter] to continue: Your instance has little available RAM memory.

 total used free shared buff/cache available Mem: 3873 534 760 4 2579 3052 Swap:
0 0 0
```                                                                                                                                                        The diagnostic bundle was uploaded successfully to the Bitnami servers. Please copy the following code:

e3d04835-9e9e-c3cb-6723-1443350a850f

And paste it in your Bitnami Support ticket.
bitnami@ip-172-26-15-41:/opt/bitnami/bndiagnostic$     ? Connectivity: Found possible issues
-bash: ?: command not found
bitnami@ip-172-26-15-41:/opt/bitnami/bndiagnostic$     ✓ Mariadb: No issues found
-bash: ✓: command not found
bitnami@ip-172-26-15-41:/opt/bitnami/bndiagnostic$     ? Processes: Found possible issues
-bash: ?: command not found
bitnami@ip-172-26-15-41:/opt/bitnami/bndiagnostic$     ✓ Wordpress: No issues found
-bash: ✓: command not found
bitnami@ip-172-26-15-41:/opt/bitnami/bndiagnostic$     ? Apache: Found possible issues
-bash: ?: command not found
bitnami@ip-172-26-15-41:/opt/bitnami/bndiagnostic$     ✓ Php: No issues found
-bash: ✓: command not found
bitnami@ip-172-26-15-41:/opt/bitnami/bndiagnostic$
bitnami@ip-172-26-15-41:/opt/bitnami/bndiagnostic$
bitnami@ip-172-26-15-41:/opt/bitnami/bndiagnostic$
bitnami@ip-172-26-15-41:/opt/bitnami/bndiagnostic$ [Resources]
-bash: [Resources]: command not found
bitnami@ip-172-26-15-41:/opt/bitnami/bndiagnostic$
bitnami@ip-172-26-15-41:/opt/bitnami/bndiagnostic$ Your instance has little available RAM memory.
-bash: Your: command not found
bitnami@ip-172-26-15-41:/opt/bitnami/bndiagnostic$ ```
>  total used free shared buff/cache available Mem: 3873 534 760 4 2579 3052 Swap:
> 0 0 0
> ```
-bash: total: command not found
-bash: 0: command not found

Yes. I know it says my instance has little memory but this only started after i started having certificate issues. The instance is a t3.medium with AWS. It has 4 gigs of ram with no traffic on the site at all.

from vms.

@tochi1981 according to the logs you shared, the SSL certificate is missing, which is preventing Apache server from starting

AH00526: Syntax error on line 5 of
Press [Enter] to continue:/opt/bitnami/apache/conf/vhosts/wordpress-https-vhost.conf: SSLCertificateFile:
file '/opt/bitnami/apache/conf/www.spabyrescuemd.com.crt' does not exist or is
empty

Please review the SSL generation and configuration process to find the issue.

from vms.