Delivery address not always saved in WooCommerce order (but it's saved in Billmate Online) about billmate-checkout-for-woocommerce HOT 5 OPEN

Hi @DanielMarklund, today we release version 1.2.0 which might have solved the issue. Could you please test your use case and come back with feedback?

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Hi @andyjohansson, I will try it out the upcoming week and report back with results. As I'm unable to recreate the issue we depend entirely on customers reporting the issue - so it might take some time to get feedback.

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@andyjohansson This problem still occurs after the 1.2.0 update.

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@andyjohansson @NiklasHogefjord

I've finally gotten time to debug this and found the culprit.

Why does this happen?

If you have WooCommerce set on "Force shipping to the customer billing address", the shipping address fields will not get updated as those elements are not rendered on the checkout page. Only the billing address fields are rendered (but hidden via css).

In the previous version of BCO (not this repo) this wasn't an issue as it updated the order data when creating the order. In this version of BCO, the fields are filled via JS when interacting with the checkout iframe.

How to fix this issue at the moment

1. Go to WooCommerce -> Settings -> Shipping -> Shipping Options.
2. BCO requires using either "Default to customer shipping address" or "Default to customer billing address". Select the shipping address option.

The reason why we forced the shipping to the customer billing address is due to us not wanting to render shipping fields for the simple payment gateway (when ordering internationally).

Proposed fixes for future versions

As I agree on using JS to populate the shipping/billing fields (for flexibility), I will make changes on our side to resolve this issue. However, I do recommend implementing any of these proposed fixes:

1. Render a warning dialog if force shipping to billing address is enabled.
2. Disable the change shipping address option in the BCO iframe if force shipping to billing address is enabled.
3. Number 1 and 2 combined, but display the warning in the BCO settings.
4. Update the shipping address order data when the order changes from Billmate Checkout Incomplete to Processing.

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We will update the documentation with information about what to think about regarding this. Something like the following:

If the Billmate Checkout setting Hide shipping address is unchecked, you need to make sure that the WooCommerce setting Shipping destination is not set to Force shipping to the customer billing address (located in --> WooCommerce --> Settings --> Shipping --> Shipping options). Otherwise, the shipping address entered in Billmate Checkout will not be saved to the order in WooCommerce.

The reason behind this is because the customer address entered in Billmate Checkout is added to the order in WooCommerce via the standard WooCommerce checkout form. If no shipping address fields are available in WooCommerce then there is no way for the entered shipping address data to be added to WooCommerce.

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