Email blurb to use in outlook meeting request for internal staff [replace my name and role with yours if you're sending it out]:
I’m Meg Whetung, Service Design Specialist, Government Communications & Public Engagement, reaching out from the project team researching improvements to the Names Examining process. You have been recommended as a valuable person for us to gain insights and feedback from.
We'd like to meet you for an informal interview to hear about your experiences and needs related to Names Examining:
- Where: at your office (your workstation if possible)
- What to expect: an interview and observation of how you interact with the names examining application
We hope this proposed time works for you – please let us know ASAP if we need to reschedule for a more convenient time. And if you have any questions about this project please get in touch, we're happy to clarify.
Thank you in advance for your time - we're really looking forward to hearing your perspective and feedback to inform improvements to the names examining application.
Email blurb to use in initial contact email to external stakeholders:
The GCPE-GDX Service Design Team is working in partnership with Service BC to redesign the existing mainframe application for names examination, to create a better user experience for names examiners, leverage modern technology and enhance the client experience.
You’ve been identified as a key person for the research team to talk with to help identify user challenges and find opportunities to improve the names examining process.
We'd like to meet you for an informal interview to hear about your experiences and needs related to Names Examining:
- Where: at your office (your workstation if possible)
- What to expect: a one-hour session including an interview and observation of how you interact with the names examining application
We’re scheduling interviews for the week of February 5-9. Please let us know if you are willing to meet with us during this time. We will then follow up with a meeting invite.
Thank you in advance for your time. Your input and feedback are a valuable component of this project. If you have any questions about the project or the interview process, feel free to contact Meg Whetung, Service Designer, at 250-893-1170.