Ring all

When a call comes in - ring all available phones

When an agent hangs up the queue position number 1 is assigned to that phone If further agents hang up then they are also added to that potential call

We can extend the ring time and repeat

When a call is answered:

if other calls waiting update all existing calls
if no other calls in queue waiting hangup ringing phones

Enterprise

When 1 call comes in - ring 1 phone When 2 calls come in ring 2 phones Hide caller id during ringing to be able to place next call placed on first answer

Support idle time after agent finishes

Common

A queue with the same name for enterprise and ring all are 2 separate queues A queue will have a priority (and a default priority) In these 2 scenarios both queues

babble-drachtio-fifo's People

Contributors

Watchers

babble-drachtio-fifo's Issues

FIFO

💡 mod_fifo - we need a drop-in for mod_fifo - which supports ring all and enterprise queuing.

Requirements:

It needs to be as modular as possible, a clean fifo implementation
Use call events to to interface to media. For example, when a call enters a queue, we need to play music on hold, and interleave with queue position. Media should not be a queue function - so this is separated by events. The queue function to should handle calling phones, connecting calls and emitting events.3. When this is done, which could be a part of callmanager (see below) or it's own npm module (I think this is more correct), then babble-sip will require extending to ensure that it is wired up to media functions.Look at https://github.com/babblevoice/babble-drachtio-callmanager as the starting point - as this is how a call comes in to the system. https://github.com/babblevoice/babble-sip uses call manager to interface with our DB and other systems.

Recommend Projects