One of my first project is a mock-up or prototype to automate the complaint registeration process. For demonstration purposes, I have modeled this as laptop repair and complaint app for the Information Communication Technology (ICT) cell of my university i.e. KIIT, Bhubaneshwar. The ICT cell has been set up to provide a wide range of IT services to facilitate for staffs, students and faculties.

• Students can't track the status of the repair.
• No receipts are provided for laptops which are given for repair.

• App would allow the ICT cell team to:

  • Regiter a complaint by scanning the barcode of Laptop and along with student's details, in an online database.
  • Update the status of laptop repair, notify the student when repair is completed.
  • View the history of all laptops given for repair.

• App would allow the student to:

  • Act as receipt, that complaint has been registered alongside the date.
  • Check the status of laptop given repair.
  • View the history of previous complaint.