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To help avoid confusion we should show expired ThemeForest licenses but disable them so they cannot be used.

Step 1: Figure out how PHP tests work in WP.

Tags, Favorites.

http://developer.helpscout.net/help-desk-api/conversations/create/

Hopefully the Gravity Forms add-on has a way to add a customField so when we retrieve a list of conversations we can see what license it was originally submitted with.

Should make notice more clear that it is searching for a purchase under X account (that is authed in the API).

When checking license if the expiration date comes back empty/incorrect/api error, don't override the license info.

If the ID of the item isn't one of ours, we shouldn't add the license.

Licenses generated on products that are free ($0) should not appear in the list.

We should allow users to manage multiple licenses/purchase codes and receive support for individual items.

A way to add a purchase code, then access and area based on that subscription.

Add New > Listify License
Add New > Jobify License (12 Months)

Should give you two subscriptions.

Since the tokens expire so quickly we should check and regenerate on each page load to avoid showing too many reconnection notices.

https://github.com/Astoundify/donkey/blob/master/src/inc/class-helpscout.php#L78

Lots its charm at some point.

Only the licenses page needs to be restricted to authenticated requests. The form should always show.

Less plugin-specific and more about our general setup. RCP won't be necessary anymore unless we want to still offer VIP support.

Thoughts @adampickering

If you can auth from Envato and there is no user account with that email we could easily make them one.

The Envato oAuth process is being removed from this plugin.

• Remove
  https://github.com/Astoundify/donkey/blob/master/src/inc/class-user.php#L19-L44
  https://github.com/Astoundify/donkey/blob/master/src/inc/class-user.php#L94-L104
  https://github.com/Astoundify/donkey/blob/master/src/inc/class-oauth.php
  https://github.com/Astoundify/donkey/blob/master/src/templates/oauth.php
  https://github.com/Astoundify/donkey/blob/master/src/inc/class-settings.php#L18-L29
  https://github.com/Astoundify/donkey/blob/master/src/templates/login.php
  https://github.com/Astoundify/donkey/blob/master/src/templates/oauth.php
  https://github.com/Astoundify/donkey/blob/master/src/inc/actions/class-action-disconnect-oauth.php
• Ensure the user meta methods call the correct keys from https://github.com/astoundify/edd-envato-login: https://github.com/Astoundify/donkey/blob/master/src/inc/class-user.php#L46-L92

Shouldn't have duplicates. If it exists we should just update expiration time (if needed)

Field should list all licenses, with them all selectable. Expired should have a value of 0 or something distinguishable so the conditional logic can be triggered.

Right now it's jammed in the main class.

Scenario 1: New customer tries to submit a ticket:

The verification emails are however sent to the spam box. I think what is happening is that:
A new customer tries to submit a ticket
A verification email is sent to his email but the email goes to their spam box
If a customer does not check his spam folder, then he is not in a position to view the ticket from his account dashboard. The ticket is however sent to our Helpdesk
The customer is however not aware of this and he therefore tries to repeat the process once again but the tickets are never displayed, therefore he just assumes the ticket system is faulty.

Scenario 2: A customer who had an Astoundify account and later on purchases the theme, tries to submit a ticket:

What happens is that if their account is not synced with Envato, the customer is in a position to login but not in a position to view the theme he has purchased and hence is not in a position to submit a ticket.

In some cases also, the customer is in a position to login via Envato but the theme is not displayed within their dashboard and hence is not in a position to submit a ticket.

Should add valid EDD SL licenses to the Gravity Form select box.

• Remove https://github.com/Astoundify/donkey/blob/master/src/templates/license-add.php
• Remove https://github.com/Astoundify/donkey/blob/master/src/inc/actions/class-action-add-license.php
• Remove https://github.com/Astoundify/donkey/blob/master/src/inc/actions/class-action-delete-license.php
• Remove https://github.com/Astoundify/donkey/blob/master/src/inc/actions/class-action-renew-license.php
• Remove database creation: https://github.com/Astoundify/donkey/blob/master/donkey.php#L13-L42
• Remove https://github.com/Astoundify/donkey/blob/master/src/templates/license-renew.php
• Update https://github.com/Astoundify/donkey/blob/master/src/inc/class-user.php#L106 to get all whitelisted ThemeForst licenses from the Envato API. Store in a simplified array that contains the item ID, item name, item URL, license code, and support expiration date. should cache for 4 hours. You can see how this was done before here: https://github.com/Astoundify/donkey/blob/master/src/inc/actions/class-action-add-license.php#L34

https://github.com/Astoundify/donkey/blob/master/src/inc/class-user.php#L48

get_token_expire_time() will return 0 if it doesn't exist, which is always less than now! This will cause licenses to not refresh.

https://www.gravityhelp.com/documentation/article/gform_pre_render/

I purchased a plugin licence but when I visit the GravityForm it doesn't show the licence key, so cannot submit a ticket under that licence key.

@spencerfinnell

All hard-coded at the moment.

We can get the data much easier now (and more of it, since it's stored). Will be more accurate too.

Looks like Envato API is returning support renewals as well. Need to ensure the license property is Regular License and only display that.

What the re-write should do.

1. Allow customers to log into their Envato account via [edd_login], [edd_register] shortcodes.
2. Output the login option on the checkout page and create a WP user account.
3. Collect all user information that we currently collect in Donkey https://github.com/Astoundify/donkey/blob/master/src/inc/class-user.php#L20
4. Look via the API to see if the user has purchased one of our themes and add all licenses that the user has purchased to their WordPress user meta, showing only licenses that have a valid support subscription, on the first step of the GravityForms drop-down submission. This should check each time the user logs in.
5. If the user has already got an account using with the email address the system should merge the accounts? or ask them to reset their password?

@spencerfinnell is this what you were thinking? I would like us to start discussing this as @benjaminprojas will start work this monday. He needs to know how we want it to work and how to should be built.

Thanks!

Can we with the API check multiple purchases from a buyer and list the products they have purchased from us as well as any extended support licences?

Using the Envato API connection authenticating with OAuth, so they would come to our site and log in with their Envato username and password.

https://build.envato.com/api/#oauth

Right now we have very basic implementation in the RCP registration form here:

https://github.com/Astoundify/helpscout/blob/master/includes/class-astoundify-helpscout-rcp.php

It just checks if the license key is valid and completes the registration with their selected subscription. Then it stores it in a huge array. Not fun.

This plugin should be a lot more robust. It should still only add a single field to the registration form, but subscription levels will no longer be present. The subscription that is assigned will be determined by the API response.

Using the response we can set their subscription start date based on when the purchase was made (as opposed to when they register) so the expiration dates match up.

Purchases made before September 1st will use their purchase date as the start and automatically be assigned the default 6 months from registration.

When a subscription is expired the user will see a notice from RCP but we need to filter that to have them update through ThemeForest, not RCP directly.

Right now we explicitly check if a license is active, but that is not the same as not-expired. A license can be valid but not active on a site and still not expired.

Need to extract just the theme name from the selected license.