This revolutionary WHMCS Hook will clean up all the unnecessary information from your tickets !

All you need to do is to add our smarty tag (“Reply Above This Line”) to the email templates. Once a client replies to the ticket, all the information below our tag will be discarded.

Avoid the unnecessary information that usualy comes when answering by email replies.

Upload the hook file to your WHMCS hooks folder (“includes/hooks“).

Our default string is “*** Reply above this line ***“, you can change that by editing the code under the settings section –

/*********************
 Reply Above This Line Settings
*********************/
function jetserverReplyAboveThisLine_settings()
{
	return array(
		'breakrow' 	=> "*** Reply above this line ***",
	);
}
/********************/

Use WHMCS Email template editor and add our smarty tag – {$breakrow} to the first line of the email tempalate (this should come first, before everything).

A “Support ticket reply” template for example, should look like this –

{$breakrow}

{$ticket_message}

----------------------------------------------
Ticket ID: #{$ticket_id}
Subject: {$ticket_subject}
Status: {$ticket_status}
Ticket URL: {$ticket_link}
----------------------------------------------

https://docs.jetapps.com/category/whmcs-addons/whmcs-reply-above-this-line