Related Issues (20)
- Inconsistent messaging about process through out journey (Identity Check V Security Clearance)
- Applicants didn’t know why they had to confirm their identity using a third party company or which one to choose
- Users who haven't lived in the UK for the last 12 months have no information about what documents they need to bring HOT 1
- No opportunity for applicant to review personal details before proceeding to verify identity
- Not immediately clear to applicants who didn’t have a UK passport that they still had to confirm their identity using verify HOT 1
- Applicants were confused about confirming their identity and getting basic security clearance
- ID Checker not clear what happens if an applicant doesn't have a code HOT 1
- ID Checker not clear of ID Check Status
- ID Checkers think scanning documents is mandatory
- Applicants not clear what 'well before interview' constitutes
- ID Checkers may not be able to use mobile to check id
- No ability to add which documents you have
- Applicants feel like they completing verify was a waste of time after reading ' We've received your name, address and date of birth from GOV.UK Verify'
- Make confirmation screens consistent HOT 2
- Not clear who's generating the code
- ID Checkers not comfortable taking a photo of applicant
- ID Checkers want the ability to preview the Verify and ID Checking Journey HOT 1
- ID checkers are not clear that identity checks need to be completed on a mobile device HOT 1
- No ability for ID Checker to scan passport
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