Chatbots are an easy way to provide answers to frequently asked questions by users. However, most chatbots fail to engage with users in a meaningful way because there is no human in the loop when the chatbot fails.

FAQ Plus bot is a friendly Q&A bot that brings a human in the loop when it is unable to help. One can ask the bot a question and the bot responds with an answer if it's in the knowledge base. If not, the bot allows the user to submit a query which then gets posted in a pre-configured team of experts who are help to provide support by acting upon the notifications from within their Team itself.

An end-user interacting with FAQ Plus:

Experts team using FAQ Plus:

Please read the license terms applicable to this here. In addition to these terms, you agree to the following. You are responsible for complying with all privacy and security regulations, as well as all internal privacy and security policies of your company. You must also include your own privacy statement and terms of use for the app if you choose to deploy or share it broadly. Use and management of any personal data collected is your responsibility. Microsoft will not have any access to this data through this app.

Any Microsoft trademarks and logos included in this repository are property of Microsoft and should not be reused, redistributed, modified, repurposed, or otherwise altered or used outside of this repository.

Begin with the Solution overview to read about what the app does and how it works.

When you're ready to try out FAQ Plus, or to use it in your own organization, follow the steps in the Deployment guide.

Thoughts? Questions? Ideas? Share them with us on Teams UserVoice!

Please report bugs and other code issues here.

This project welcomes contributions and suggestions. Most contributions require you to agree to a Contributor License Agreement (CLA) declaring that you have the right to, and actually do, grant us the rights to use your contribution. For details, visit https://cla.microsoft.com.

When you submit a pull request, a CLA-bot will automatically determine whether you need to provide a CLA and decorate the PR appropriately (e.g., label, comment). Simply follow the instructions provided by the bot. You will only need to do this once across all repos using our CLA.

This project has adopted the Microsoft Open Source Code of Conduct. For more information see the Code of Conduct FAQ or contact [email protected] with any additional questions or comments.