alexdglover / linkets Goto Github PK

I had to literally search, select the ticket, select child 2 to 3 times before it would render. The next day they were completely unlinked.

Has been more than 2 weeks that I can't link tickets on Zendesk. It shows it's searching for the ticket, but no result is returned. Also, for tickets already linked, I cannot access them on the Linkets container, they don't appear there.
Is someone working on this bug?

Before you submit

• [x ] I understand Zendesk does not support this app, nor does Zendesk pay for this app
• [ x] I understand the author does not get paid to write or support this app, he just tries to provide a useful app
• [ x] I understand that Linkets does not work on Closed tickets

we've identified some interactions where using Linkets only links on way and does not appear on the ticket we are linking it to.

To Reproduce
Steps to reproduce the behavior:

1. Go to Linkets side tab and add the corresponding ticket link
2. Click on 'search'
3. See error

To our knowledge, tickets are supposed to link to both tickets.

Screenshots

Additional context
Add any other context about the problem here.

i am setting up additional columns in ZenDesk, and I am wondering if there is a column name that will identified whether a ticket is linked or, better, which tickets are linked to other tickets

Escalated by: Rodrigo Morgavi
Original Ticket: https://advsysconsupport.zendesk.com/agent/tickets/14144
Product name: RunMyJobs, Finance Automation.
Module: Billing Server.
Version: 1.0.0.7
ProblemFrequency: Daily
Cloud Customer: Y
Workaround_requested: Y
Hotfix_Requested: Y

See also ticket 14112 - in which the release was made available.

Description of the issue: (by Nils K.)

"We requested a fix to the Billing server as 1.0.0.6 was broken an no longer allowed us to import data thus breaking RMJ.com migration scenarios. A fix was delivered in the form of Billing 1.0.0.7 today after the release was signed off on and made available by QA. However, this release is also seemingly broken as attempting to import data (using the same mechanisms we used prior to 1.0.0.6) now throws an error when attempting to import.

At this point, we are still unable to import the data from recently migrated customer "Energizer" (production)."

Error:

2022-01-17 21:42:46,734 DEBUG [http-nio-8200-exec-2] com.redwood.services.usage.service.QueryService: START getQueryByUniqueName(queryName=Core_Default)...
2022-01-17 21:42:46,813 DEBUG [http-nio-8200-exec-3] com.redwood.services.usage.service.ClientLocatorService: START getClient(customerCode=energizer-holdings, systemCode=prod, productId=core)...
2022-01-17 21:42:46,814 DEBUG [http-nio-8200-exec-3] com.redwood.services.usage.service.QueryDataService: Authenticated via API key, skipping hash-validation
2022-01-17 21:42:46,815 ERROR [http-nio-8200-exec-3] org.apache.juli.logging.DirectJDKLog: Servlet.service() for servlet [dispatcherServlet] in context with path [] threw exception [Request processing failed; nested exception is org.hibernate.LazyInitializationException: failed to lazily initialize a collection of role: com.redwood.services.usage.model.Client.queries, could not initialize proxy - no Session] with root cause
org.hibernate.LazyInitializationException: failed to lazily initialize a collection of role: com.redwood.services.usage.model.Client.queries, could not initialize proxy - no Session
at org.hibernate.collection.internal.AbstractPersistentCollection.throwLazyInitializationException(AbstractPersistentCollection.java:612)
at org.hibernate.collection.internal.AbstractPersistentCollection.withTemporarySessionIfNeeded(AbstractPersistentCollection.java:218)
at org.hibernate.collection.internal.AbstractPersistentCollection.initialize(AbstractPersistentCollection.java:591)
at org.hibernate.collection.internal.AbstractPersistentCollection.read(AbstractPersistentCollection.java:149)
at org.hibernate.collection.internal.PersistentSet.iterator(PersistentSet.java:188)
at java.base/java.util.Spliterators$IteratorSpliterator.estimateSize(Spliterators.java:1865)
at java.base/java.util.Spliterator.getExactSizeIfKnown(Spliterator.java:414)
at java.base/java.util.stream.AbstractPipeline.copyInto(AbstractPipeline.java:508)
at java.base/java.util.stream.AbstractPipeline.wrapAndCopyInto(AbstractPipeline.java:499)
at java.base/java.util.stream.ReduceOps$ReduceOp.evaluateSequential(ReduceOps.java:921)
at java.base/java.util.stream.AbstractPipeline.evaluate(AbstractPipeline.java:234)
at java.base/java.util.stream.ReferencePipeline.collect(ReferencePipeline.java:682)
at com.redwood.services.usage.service.QueryDataService.doSaveClientQueryData(QueryDataService.java:90)
at com.redwood.services.usage.service.QueryDataService$$FastClassBySpringCGLIB$$8dddf19c.invoke()
at org.springframework.cglib.proxy.MethodProxy.invoke(MethodProxy.java:218)
at org.springframework.aop.framework.CglibAopProxy$CglibMethodInvocation.invokeJoinpoint(CglibAopProxy.java:783)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:163)
at org.springframework.aop.framework.CglibAopProxy$CglibMethodInvocation.proceed(CglibAopProxy.java:753)
at org.springframework.transaction.interceptor.TransactionInterceptor$1.proceedWithInvocation(TransactionInterceptor.java:123)
at org.springframework.transaction.interceptor.TransactionAspectSupport.invokeWithinTransaction(TransactionAspectSupport.java:388)
at org.springframework.transaction.interceptor.TransactionInterceptor.invoke(TransactionInterceptor.java:119)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:186)
at org.springframework.aop.framework.CglibAopProxy$CglibMethodInvocation.proceed(CglibAopProxy.java:753)
at org.springframework.retry.interceptor.RetryOperationsInterceptor$1.doWithRetry(RetryOperationsInterceptor.java:93)
at org.springframework.retry.support.RetryTemplate.doExecute(RetryTemplate.java:329)
at org.springframework.retry.support.RetryTemplate.execute(RetryTemplate.java:209)
at org.springframework.retry.interceptor.RetryOperationsInterceptor.invoke(RetryOperationsInterceptor.java:119)
at org.springframework.retry.annotation.AnnotationAwareRetryOperationsInterceptor.invoke(AnnotationAwareRetryOperationsInterceptor.java:163)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:186)
at org.springframework.aop.framework.CglibAopProxy$CglibMethodInvocation.proceed(CglibAopProxy.java:753)
at org.springframework.aop.framework.CglibAopProxy$DynamicAdvisedInterceptor.intercept(CglibAopProxy.java:698)
at com.redwood.services.usage.service.QueryDataService$$EnhancerBySpringCGLIB$$17ce34f.doSaveClientQueryData()
at com.redwood.services.usage.controller.ClientQueryDataController.saveClientQueryData(ClientQueryDataController.java:33)
at com.redwood.services.usage.controller.ClientQueryDataController$$FastClassBySpringCGLIB$$796c85b1.invoke()
at org.springframework.cglib.proxy.MethodProxy.invoke(MethodProxy.java:218)
at org.springframework.aop.framework.CglibAopProxy$CglibMethodInvocation.invokeJoinpoint(CglibAopProxy.java:783)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:163)
at org.springframework.aop.framework.CglibAopProxy$CglibMethodInvocation.proceed(CglibAopProxy.java:753)
at org.springframework.validation.beanvalidation.MethodValidationInterceptor.invoke(MethodValidationInterceptor.java:123)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:186)
at org.springframework.aop.framework.CglibAopProxy$CglibMethodInvocation.proceed(CglibAopProxy.java:753)
at org.springframework.aop.framework.CglibAopProxy$DynamicAdvisedInterceptor.intercept(CglibAopProxy.java:698)
at com.redwood.services.usage.controller.ClientQueryDataController$$EnhancerBySpringCGLIB$$25e057a7.saveClientQueryData()
at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:77)
at java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.base/java.lang.reflect.Method.invoke(Method.java:568)
at org.springframework.web.method.support.InvocableHandlerMethod.doInvoke(InvocableHandlerMethod.java:205)
at org.springframework.web.method.support.InvocableHandlerMethod.invokeForRequest(InvocableHandlerMethod.java:150)
at org.springframework.web.servlet.mvc.method.annotation.ServletInvocableHandlerMethod.invokeAndHandle(ServletInvocableHandlerMethod.java:117)
at org.springframework.web.servlet.mvc.method.annotation.RequestMappingHandlerAdapter.invokeHandlerMethod(RequestMappingHandlerAdapter.java:895)
at org.springframework.web.servlet.mvc.method.annotation.RequestMappingHandlerAdapter.handleInternal(RequestMappingHandlerAdapter.java:808)
at org.springframework.web.servlet.mvc.method.AbstractHandlerMethodAdapter.handle(AbstractHandlerMethodAdapter.java:87)
at org.springframework.web.servlet.DispatcherServlet.doDispatch(DispatcherServlet.java:1067)
at org.springframework.web.servlet.DispatcherServlet.doService(DispatcherServlet.java:963)
at org.springframework.web.servlet.FrameworkServlet.processRequest(FrameworkServlet.java:1006)
at org.springframework.web.servlet.FrameworkServlet.doPost(FrameworkServlet.java:909)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:681)
at org.springframework.web.servlet.FrameworkServlet.service(FrameworkServlet.java:883)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:764)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:227)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:162)
at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:53)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:189)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:162)
at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:327)
at org.springframework.security.web.access.intercept.FilterSecurityInterceptor.invoke(FilterSecurityInterceptor.java:115)
at org.springframework.security.web.access.intercept.FilterSecurityInterceptor.doFilter(FilterSecurityInterceptor.java:81)
at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:336)
at org.springframework.security.web.access.ExceptionTranslationFilter.doFilter(ExceptionTranslationFilter.java:121)
at org.springframework.security.web.access.ExceptionTranslationFilter.doFilter(ExceptionTranslationFilter.java:115)
at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:336)
at org.springframework.security.web.session.SessionManagementFilter.doFilter(SessionManagementFilter.java:126)
at org.springframework.security.web.session.SessionManagementFilter.doFilter(SessionManagementFilter.java:81)
at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:336)
at org.springframework.security.web.authentication.AnonymousAuthenticationFilter.doFilter(AnonymousAuthenticationFilter.java:105)
at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:336)
at org.springframework.security.web.servletapi.SecurityContextHolderAwareRequestFilter.doFilter(SecurityContextHolderAwareRequestFilter.java:149)
at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:336)
at org.springframework.security.web.savedrequest.RequestCacheAwareFilter.doFilter(RequestCacheAwareFilter.java:63)
at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:336)
at org.springframework.security.web.authentication.preauth.AbstractPreAuthenticatedProcessingFilter.doFilter(AbstractPreAuthenticatedProcessingFilter.java:141)
at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:336)
at org.springframework.security.web.authentication.logout.LogoutFilter.doFilter(LogoutFilter.java:103)
at org.springframework.security.web.authentication.logout.LogoutFilter.doFilter(LogoutFilter.java:89)
at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:336)
at org.springframework.security.web.header.HeaderWriterFilter.doHeadersAfter(HeaderWriterFilter.java:90)
at org.springframework.security.web.header.HeaderWriterFilter.doFilterInternal(HeaderWriterFilter.java:75)
at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:117)
at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:336)
at org.springframework.security.web.context.SecurityContextPersistenceFilter.doFilter(SecurityContextPersistenceFilter.java:110)
at org.springframework.security.web.context.SecurityContextPersistenceFilter.doFilter(SecurityContextPersistenceFilter.java:80)
at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:336)
at org.springframework.security.web.context.request.async.WebAsyncManagerIntegrationFilter.doFilterInternal(WebAsyncManagerIntegrationFilter.java:55)
at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:117)
at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:336)
at org.springframework.security.web.FilterChainProxy.doFilterInternal(FilterChainProxy.java:211)
at org.springframework.security.web.FilterChainProxy.doFilter(FilterChainProxy.java:183)
at org.springframework.web.filter.DelegatingFilterProxy.invokeDelegate(DelegatingFilterProxy.java:354)
at org.springframework.web.filter.DelegatingFilterProxy.doFilter(DelegatingFilterProxy.java:267)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:189)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:162)
at org.springframework.web.filter.RequestContextFilter.doFilterInternal(RequestContextFilter.java:100)
at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:117)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:189)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:162)
at org.springframework.web.filter.FormContentFilter.doFilterInternal(FormContentFilter.java:93)
at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:117)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:189)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:162)
at org.springframework.boot.actuate.metrics.web.servlet.WebMvcMetricsFilter.doFilterInternal(WebMvcMetricsFilter.java:93)
at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:117)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:189)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:162)
at org.springframework.web.filter.CharacterEncodingFilter.doFilterInternal(CharacterEncodingFilter.java:201)
at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:117)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:189)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:162)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:197)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:97)
at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:540)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:135)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:92)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:78)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:357)
at org.apache.coyote.http11.Http11Processor.service(Http11Processor.java:382)
at org.apache.coyote.AbstractProcessorLight.process(AbstractProcessorLight.java:65)
at org.apache.coyote.AbstractProtocol$ConnectionHandler.process(AbstractProtocol.java:895)
at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.doRun(NioEndpoint.java:1722)
at org.apache.tomcat.util.net.SocketProcessorBase.run(SocketProcessorBase.java:49)
at org.apache.tomcat.util.threads.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1191)
at org.apache.tomcat.util.threads.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:659)
at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
at java.base/java.lang.Thread.run(Thread.java:833)

I click on Linked ticket A, which works fine.
I close that ticket tab and click on Linked ticket B. However, ticket A opens and then B opens.
I close both of those ticket tabs and click on Linked ticket C. However, ticket A and ticket B open, but ticket C does not.
I close those ticket tabs and click on Linked ticket D. However, again ticket A and ticket B open, but ticket D does not.

I cleared cache and tried again, but same result.

When I search for a ticket in Linkets, I find it, then link it, but it does not work, does not succeed. The tickets stay with "There are no tickets linked to the current ticket"

What can I do ?

Thanks

Astrid

Hi Alex,

Thank you for building this app!

I was curious if there is a way to create a trigger or a view based on tickets marked as Parent in Linkets? I know there is a tag created by Linkets, but I don't think I can find any tags that contain "lnkt:prnt". It has to be the exact tag. Eager to hear your thoughts!

Hey Alex,

In using the linkets app, sometimes we'll want to link current tickets to older tickets that have been closed long ago. Currently, your application will not allow this, and also states incorrectly that the link has been added successfully when you try.

Replication steps: Try linking tickets both of which have a status of "Closed".

I tried linking an old closed ZD ticket to an unsolved ticket. The unsolved ticket received the link, but the closed ticket does not. I can understand the tags on the ticket not updating on the closed ticket, but it would be nice if the older ticket retained the linkage within the app itself.

Before you submit

• [Y] I understand Zendesk does not support this app, nor does Zendesk pay for this app
• [Y] I understand the author does not get paid to write or support this app, he just tries to provide a useful app

Describe the bug
I am testing out the workflow of this app, and upon successfully linking 2 tickets together, upon refreshing Zendesk the confirmation and linked ticket information disappears from the app and it's as if no action has been taken.

To Reproduce
Steps to reproduce the behavior:

1. Search for issue/ticket
2. Click on the LINK button
3. Select "Relates to" from the options
4. Receive confirmation as well as linked ticket information will populate in app

Expected behavior
When navigating between tickets, or refreshing Zendesk, the linked ticket information should remain static within the linkets app so it is always known what tickets are affiliated

Screenshots
file:///Users/jasondavidson/Desktop/Screen%20Shot%202022-07-20%20at%209.49.01%20AM.png
file:///Users/jasondavidson/Desktop/Screen%20Shot%202022-07-20%20at%209.49.13%20AM.png
file:///Users/jasondavidson/Desktop/Screen%20Shot%202022-07-20%20at%209.49.28%20AM.png
file:///Users/jasondavidson/Desktop/Screen%20Shot%202022-07-20%20at%209.49.45%20AM.png
file:///Users/jasondavidson/Desktop/Screen%20Shot%202022-07-20%20at%201.34.07%20PM.png

Desktop (please complete the following information):

• OS: iOS
• Browser Chrome
• Version

Additional context
This behavior has been experienced as well by other colleagues

Before you submit

• I understand Zendesk does not support this app, nor does Zendesk pay for this app
• I understand the author does not get paid to write or support this app, he just tries to provide a useful app

Describe the bug
When linking a ticket to another it only shows the link on one ticket, not both.

To Reproduce
Steps to reproduce the behavior:

1. Go to 'any ticket'
2. Attempt to link to any other ticket
3. Refresh the screen on both tickets
4. See error

Expected behavior
When linking a ticket to another ticket, I expect that the link would show on both tickets. I believe this was the case previously, but noticed that it is no longer doing that

Screenshots
Screenshots attached:

Desktop (please complete the following information):

• OS: iOS
• Browser - chrome
• Version [e.g. 22]

Before you submit

• I understand Zendesk does not support this app, nor does Zendesk pay for this app
• I understand the author does not get paid to write or support this app, he just tries to provide a useful app
• I understand that Linkets does not work on Closed tickets

Describe the bug
When you link your ticket it is not showing in the linked ticket field any longer.

To Reproduce
Steps to reproduce the behavior:

1. Go to 'linkets'
2. Click on 'search'
3. Scroll down to 'find your ticket"
4. Select a field
5. produces ticket tag
6. does add ticket link

Expected behavior
Once the ticket is selected as relates to or child/parent It shows the tickets that are linked in the App field.

Screenshots
If applicable, add screenshots to help explain your problem.

Desktop (please complete the following information):

• OS Build [19044.2486]
• Browser [chrome]
• Version [Version 109.0.5414.121]

Smartphone (please complete the following information):

• Browser [Chrome]
• Version [e.g. 22]

Additional context
Add any other context about the problem here.

Linking Tickets together- New Zen.pdf

As of this morning we can no longer search existing tickets. When we enter criteria to search by and enter the search button is does not do anything.

If you click on the link, it opens linked ticket in the same tab.
However, if you click on it 'open in a new tab' you see a zendesk search
page instead - see attachment.

Hi Alex,

I am the CEO of ZenBros (Zendesk Partner).

We have almost ALWAYS added Linkets for our clients. Our client with the most volume is experiencing random errors when attempting to link tickets. We are awaiting a detailed description of the issues, but would like to know if you're willing to engage regarding them?

Every time I attempt to search for and link a previous Zendesk ticket to a current ticket, I have to go through the Search and Link steps twice before the previous ticket actually shows up as linked.

Before you submit

• I understand Zendesk does not support this app, nor does Zendesk pay for this app
• I understand the author does not get paid to write or support this app, he just tries to provide a useful app
• I understand that Linkets does not work on Closed tickets

Describe the bug
A clear and concise description of what the bug is.

To Reproduce
Steps to reproduce the behavior:

1. Go to '...'
2. Click on '....'
3. Scroll down to '....'
4. See error

Expected behavior
A clear and concise description of what you expected to happen.

Screenshots
If applicable, add screenshots to help explain your problem.

Desktop (please complete the following information):

• OS: [e.g. iOS]
• Browser [e.g. chrome, safari]
• Version [e.g. 22]

Smartphone (please complete the following information):

• Browser [e.g. stock browser, safari]
• Version [e.g. 22]

Additional context
Add any other context about the problem here.

Hello,

We use Linkets in Zendesk and we have multiple users that are trying to link tickets in Zendesk and the app is not finding the tickets. The tickets both exist in the system but I cannot link them together from either ticket because the search function is not pulling them. Another user is also experiencing this error.

Please let me know what we can do.

Thank you,

Justin Mack

Hi! Is there any documentation on what permissions/access to our Zendesk instance Linkets uses to function? I love the app but our security team has some questions.

Before you submit

• I understand Zendesk does not support this app, nor does Zendesk pay for this app
• I understand the author does not get paid to write or support this app, he just tries to provide a useful app
• I understand that Linkets does not work on Closed tickets

Describe the bug
For some of our Zendesk users, saving a ticket to Pending status deletes all the links that were there before.

To Reproduce
Steps to reproduce the behavior:

1. Go to any ticket Zendesk and provide an update using a macro
2. Click on Save as Pending
3. Look at Linked Tickets in the Apps window sidebar and note all existing links have been deleted

Expected behavior
Links that were there before should still be there

Screenshots
n/a

Desktop (please complete the following information):

• OS: all--behavior same on all laptops
• Browser: Edge and Chrome
• Version: latest

Smartphone (please complete the following information):
n/a

Additional context
Assume this is some sort of known bug

When I try to link a ticket, the drop down list is not allowing me to click on.
please see attached a screenshot of the issue.

Before you submit

• [x ] I understand Zendesk does not support this app, nor does Zendesk pay for this app
• [ x] I understand the author does not get paid to write or support this app, he just tries to provide a useful app
• [x ] I understand that Linkets does not work on Closed tickets

Describe the bug
Linkets is not linking tickets. It happens across many tickets but is not consistent.

To Reproduce
Steps to reproduce the behavior:
Open a ticket
Scroll to Linkets,
Search for Ticket ID,
Select Link,
Select from drop down menu (usually “relates to”)

Message appears saying no ticket to link.
This still happens randomly across all tickets and was first reported in January.

Expected behavior
The app should show tickets that are to be linked

Screenshots

Hi

Describe the bug
Can you please help met out with an issue that we have with the Linkets App.
We link the tickets from one ticket to another.
In the first ticket I see that the linking worked, but the second ticket will not be updated.

Can you please help me out?

Kind Regard,
Vigilante

I can't see all my linked tickets anymore ...

Is it possible to open a linked ticket in the same window in a Zendesk tab instead of a new tab in the browser?